CX Development Manager

As CX Development Manager, you will lead the development of our digital customer journeys across our brands and products. Your

main focus is the path from started application to onboarded customer, and your scope also includes other digital customer

interfaces, such as logged-in customer pages and apps. You are the front door for change. You drive what gets prioritized, make

sure it is built right, and work with experimentation and tracking to prove with data that it worked.

Digital Experience & Optimization is a new function within the CMO area. Our systematic, data-driven approach has already

delivered clear results at Bank Norwegian, and now we are taking it to more brands and products. You will help define how that

works in practice, in a regulated environment where every change must be both effective and compliant, and with many stakeholders

pulling in different directions. We are also actively exploring how AI and agents can make the way we work more efficient, and you

will help put that into practice.

You will work side by side with UX/UI, CRO, tracking & measurement and digital governance, and closely with Product Management,

Product & Tech, Brand & Communication, Performance Marketing, Customer Engagement & Monetization, and Legal & Compliance. In this

role you will report directly to Head of Digital Experience & Optimization, Fredrik Jansson.

What you will do

• Be the front door for change: receive, qualify and prioritize requests from across the business, and keep a transparent backlog

and roadmap. Application and onboarding are the main focus, alongside other digital customer interfaces.

• Align with the business: make sure priorities for the digital customer interfaces fit with the commercial product roadmap and

goals.

• Find and size the opportunities: use data and analytics to see where customers drop off or run into friction, quantify the

problem, and build business cases with expected impact.

• Turn ideas into buildable requirements: write clear, testable requirements with acceptance criteria and measurement points that

developers can build from.

• Lead delivery to proven results: drive initiatives across UX, experimentation, tracking and governance, take part in acceptance

testing, and make sure changes are validated through A/B tests and followed up over time, not just at launch.

Who you are

You are proactive and curious. You bring the ideas instead of waiting for an order. You think analytically, build a strong case,

and bring people with you, even when priorities compete. You believe AI and agents can make our work more efficient, and you want

to be part of making that happen. You lead with warmth and are not afraid to say no with good reasons.

• A strong analytical mindset and the ability to use analytics tools independently, including sizing a problem yourself rather

than relying on others for an initial analysis.

• Hands-on ability to use AI tools to create value and efficiency in your daily work, for example in analysis, requirements and

documentation.

In addition to this, it is important to us that you recognize yourself in our values: we are wholehearted, we collaborate and we

take the lead.

We care for your privacy and, with reference to the GDPR, would like to ask you not to include any sensitive personal data in your

application, for examples information about ethnic origin, political opinions, religious beliefs or information about your health.