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Manager Fraud & Chargeback in Norway

NOBA Bank Group AB (publ)
  • OrtFornebu
  • OmfattningHeltid
  • Sista ansökan30 dagar kvar
  • Publicerad20 okt.

Om tjänsten

What if your work helped keep thousands of people’s money safe? As our new Manager for Fraud & Chargeback, you’ll guide a skilled

team that stays one step ahead of fraudsters. It’s a visible role where you shape how we work, both day to day and strategically,

and help build a safer financial future.

About the team:

We are the Fraud & Chargeback team at NOBA, responsible for fraud prevention across our brands Nordax Bank and Bank Norwegian. You

will lead the team who works with customers in Denmark and Norway. We also handle the dispute and chargeback process for credit

cards. Together we protect customers using personal loans, savings accounts, mortgages and credit cards. We’re committed, curious

and love solving problems together, in a culture of open dialogue.

About the role

As team lead, you’ll be a key person in our organisation, guiding and developing a team that identifies and prevents fraud and

manages credit card chargebacks. You’ll influence strategy, work closely with colleagues across NOBA and have real opportunities

to grow with us.

Your main responsibilities will be to:

Lead, motivate and coach your team to reach goals in fraud prevention and investigations for Nordax Bank and Bank Norwegian
Own and continuously improve the handling of credit card disputes and chargebacks
  • Develop and implement strategies to identify and prevent fraud across personal loans, savings accounts, mortgages and credit

cards

Analyse data and reports to spot trends and risk areas
Collaborate with other departments to improve processes and information flow
Support your team’s ongoing growth through training and coaching

Who we’re looking for

You’re structured and detail-oriented, with a sharp analytical mind and the confidence to make decisions. You lead in a warm,

engaging way, thrive on collaboration, and stay calm and prioritise wisely when the pace picks up, keeping the big picture in

view.

In addition, we’re looking for someone who:

Has at least 5 years of leadership experience
Has experience in fraud, credit cards or AML, preferably within banking
Has experience developing and implementing strategies and processes
Speaks and writes fluently in Norwegian and English
Holds a relevant university degree in economics, law or a related field

It’s a plus if you:

Have worked in international environments
Know the Norwegian and Danish markets
Have experience with VISA’s rules and regulations

What we offer

A hybrid, flexible way of working
A varied everyday life where operational work meets projects that improve quality and strengthen customers’ rights
Strong development opportunities, including internal mobility and investment in your professional and personal growth
An inclusive, down-to-earth culture where your voice is heard
A stable company with a bright outlook, working on some of the most interesting questions in the financial sector

Want to help create a safer, more sustainable financial future? Then this could be your next step.

Have you heard of NOBAVERSE?

In our NOBAVERSE, we value openness, trust, and diversity. Here, you can influence your own development and have fun along the way

to achieving our goals – all in a workplace that’s a little extra bubbly! ✨

Read more about our employee value proposition on our careers page.

Read more about how our recruitment process works in the FAQ.

We care for your privacy and, with reference to the GDPR, would like to ask you not to include any sensitive personal data in your

application, for examples information about ethnic origin, political opinions, religious beliefs or information about your health.

Read more about how we handle your personal data here.

If you have any questions or concerns about the position, please contact the responsible recruiter.

We look forward to receiving your application! 🙏✨

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