Dispute Specialist

Nordiska is a bank offering a complete range of financial services, allowing us to tailor solutions to each customer while

simultaneously enabling them to gain access to advanced financial technology. Part of our offering is our Embedded platform,

enabling enterprise partners across Europe to seamlessly integrate financial services – including saving, lending, and payments –

into innovative product offerings. Additionally, we provide corporate and real estate financing, as well as sustainable savings

with a government-backed deposit guarantee.

To meet future demands, we continuously scale our modern technology platform, expand partner integrations, and accelerate product

innovation to help shape the future of financial services.

Since our founding, we have been committed to driving innovation and creating meaningful impact. We work towards an ambitious

vision and goals, backed up by our history of successfully delivering high-quality results and sustainable growth.

Historically and going forward, the people working at Nordiska are what enables our success. We balance our professional

environment with an entrepreneurial mindset, always acting with honesty and responsibility, to build long-term trust among

customers, partners and employees.

As Dispute Specialist, you will ensure consistent and accurate handling of card disputes across Nordiska’s card products and

partner brands throughout the Nordics. You will own cases from initial assessment through investigation, follow-up and closure,

applying your expertise and card scheme rules to resolve complex cases and guide colleagues towards well-supported decisions.

Working closely with Customer Services, Backoffice, fraud specialists and external payment partners, you will be the operational

point of reference for dispute matters, making decisions within your mandate and escalating cases that require additional

authority or legal guidance. You will help shape a dispute function that customers, colleagues and partners can rely on,

influencing how we work and building expertise across Operations while staying close to daily casework.

• Manage card disputes and chargebacks involving unauthorised transactions, processing errors, goods, services and refunds.

Assess evidence, eligibility and dispute grounds, prepare submissions, evaluate merchant responses and manage subsequent stages

within agreed mandates.

• Drive cases forward, meeting card scheme deadlines and internal service standards, documenting decisions and working with

Customer Services to communicate evidence requirements, progress and outcomes.

• Guide colleagues on complex cases and coordinate partner escalations, including pre-arbitration and arbitration. Handle ARN and

equivalent Nordic consumer dispute cases, preparing documentation and responses and monitoring deadlines.

• Track volumes, ageing, outcomes and losses, identifying recurring issues and improving tools and processes with Product, Tech

and fraud specialists.

You are an experienced dispute professional who can work independently and enjoys being the person colleagues turn to for

guidance. You combine analytical judgement with attention to detail and take responsibility for seeing cases through to

resolution.

You communicate clearly and confidently, including when explaining a difficult outcome. You are comfortable building structure in

a growing business and translating specialist knowledge into practical guidance that others can use.

• Additional experience with commercial cards, issuer-side dispute operations, multi-market card programmes, pre-arbitration or

arbitration, or improvements to dispute workflows, reporting or automation is an advantage.

If you’re looking to join a growth-driven environment that pairs innovation with profitability and reliability, welcome to

Nordiska. We look forward to receiving your application.

We review and interview continuously, with background checks as part of the final stage of our process. For questions about the

role and or more information, you are warmly welcome to contact Jasmin Rönn at jasmin.ronn@nordiska.com