Customer Care Agent - Operational Specialist

We are now looking for a highly skilled and experienced Operations Specialist to join our client’s international team and contribute to smooth and efficient operations.

About the client:

Our client is a well-established international company with 4,000+ employees and 55 facilities across 120+ countries, with a strong presence in the global construction and infrastructure industry.

Since 1919, the company has developed innovative piping solutions, engineering and design services used in demanding construction and industrial projects worldwide.

You will join an international environment where technology, innovation, quality and sustainability are key priorities.

Role Purpose

The Operational Specialist ensures smooth and accurate order processing while managing operational complexities. The role focuses on precision workflow, customer order fulfillment, and internal alignment across departments.

Job Responsibilities And Duties

Handle all order-related inquiries and execute end-to-end order processing activities, including order entry, validation, confirmation, and follow-up, to ensure timely, accurate, and efficient fulfillment of customer requirements.

Monitor and manage backorders, delivery delays, and order status updates, ensuring pro-active and timely follow-up and accurate customer notifications on lead times and delivery constraints.

Responsible for analyzing and resolving customer requests, inquiries or problems by utilizing established procedures.

Identify and report all instances of customer order-related problems and potential system deficiencies that are not immediately resolved to Supervisor, Manager and/or Sales Management.

Maintain relevant customer master data and related documentation as per established procedures and policies

Responsible for ensuring customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Care and the organization

Assist in various tasks, projects and responsibilities assigned by a Customer Care Supervisor or Manager

Skills And Qualifications

Bachelor degree or equivalent experience.

Strong knowledge of order processing workflows.

Experience with ERP systems and documentation management.

Analytical mindset and problem-solving capabilities.

High attention to detail.

Ability to multitask and prioritize.

Languages: Must have: Polish and English. Good to have: German and Swedish.