Client Onboarding Officer (m/f/d) in Hamburg or Berlin

Fieldfisher

WHAT YOU WILL GAIN * You can look forward to a varied range of tasks and flat hierarchies * You’ll work independently in an innovative and open-minded environment * You’ll become part of a team where mutual support and a friendly atmosphere are the norm  Personal development through feedback sessions, workshops and a personal development budget * As well as an attractive salary package and the Deutschlandticket, you can look forward to further benefits in our modern office environment * Flexible working hours and the option of fixed days working from home are standard practice for us * After your probationary period, we’ll provide you with a budget to set up an ergonomic workspace at home * To help you relax, we offer 30 days’ holiday for full-time employees * You’ll also benefit from our corporate benefits programme, giving you access to numerous discounts and vouchers * Regular get-togethers with colleagues, e.g. after-work drinks and the summer and Christmas parties YOUR ROLE We are currently seeking a Senior Client Onboarding Officer (m/f/d) in Berlin or Hamburg to join our team Risk & Compliance on a full-time, on a fixed-term contract, effective immediately.    Your role: We are seeking a Senior Client Onboarding Officer to join our Onboarding function within the wider Risk & Compliance group at the firm. This is an important, highly technical role, supporting the firm’s client acceptance process and anti-money laundering (AML) and sanctions compliance framework. This is an important, highly technical role, supporting the firm’s client acceptance process and anti-money laundering (AML) and sanctions compliance framework. You need too: * Conduct AML screening and risk assessments (+ Conflicts screening post-training) at a high-quality level ensuring accuracy and sophisticated work product * Provide support and feedback in Quality Control, supervision, and development of junior staff * Manage and navigate key stakeholder needs, queries and service-level issues at Partner and fee-earner team level * Attend & deliver relevant training internally as business needs demand. * Escalate relevant team management issues to Client Onboarding Manager(s) ABOUT YOU * Undergraduate diplomas in Law or other relevant disciplines are preferred. However, specific circumstances outside of this with transferable expertise/skills will be considered. * Proven experience in a comparable commercial services firm or business model aligning with that of a global law firm, in an AML compliance type role.  * There is also a preference for dual-skilled candidates as per standard model, i.e. those with prior experience dealing with legal Conflict of Interest checks in a similar function. However prior experience is not a strict requirement for consideration for the role, if candidate(s) demonstrates strong and relevant AML/KYC experience. Not a perfect match? No problem. We value initiative, curiosity and people who bring energy and new perspectives to our mission. You may still be the ideal fit for this role – or another one.

One Productivity Group

JOB DESCRIPTION About Bluehive Most organizations do not struggle with tools. They struggle with how work actually flows. Too many processes, unclear ownership, and teams working next to each other instead of together. That is where Bluehive comes in. We help organizations bring structure into the way they work. Using platforms like Asana and monday.com, but more importantly by designing workflows, aligning teams and making sure changes actually stick in practice. Bluehive is part of One Productivity Group, a pan-European group focused on improving how organizations operate. Across our brands, consulting, technology and execution come together to create better workflows, stronger collaboration and more scalable operations. About the role This role is for someone who enjoys bringing structure into complex environments. As a Senior Solution Consultant, the work starts where things stop working as they should. Unclear processes, fragmented tools, teams that are not aligned, and ways of working that no longer scale. The challenge is to make sense of that and turn it into something that actually works. The role combines consulting, implementation, facilitation and customer guidance. It moves between understanding how an organization operates today, designing better workflows, leading workshops and helping teams adopt new ways of working in practice. It is hands-on, client-facing and focused on real impact rather than theory. YOUR MISSION What the role involves • Analyzing current ways of working, team structures and existing processes • Designing and implementing effective workflows and customer setups in Asana and monday.com • Leading customer workshops, both virtual and on-site, to guide discussions and support decision-making • Advising customers on process design, governance and collaboration models • Supporting organizations during implementation and helping teams adopt new ways of working • Identifying optimization opportunities in existing workflows and translating them into concrete improvements • Working confidently with stakeholders across different levels of an organization • Supporting change initiatives that help new structures, systems and processes land successfully • Collaborating with Sales and Marketing to support new business opportunities where relevant • Contributing to the ongoing development of consulting approaches, training formats and customer solutions YOUR PROFILE What makes a strong fit • At least 3 years of experience in consulting, process improvement, implementation, software enablement or a related field • Experience working with B2B software, operations or consulting environments • Confidence in leading workshops, guiding customer conversations and presenting clearly • Strong understanding of how organizations work and how processes, tools and teams come together • A practical mindset combined with strong analytical thinking • Fluent German and English, both spoken and written • A collaborative way of working, with initiative and a strong sense of ownership • Comfort with dynamic team structures and fast-moving environments • Willingness to travel occasionally and work on-site with customers when needed • Experience with Asana, monday.com or similar work management platforms is a strong advantage What makes this role interesting Most consulting roles lean heavily to one side. Either strategy or execution. This role sits right in between. It involves understanding how organizations actually operate, identifying where collaboration and workflows break down, and helping turn that into something that works in practice. The impact is visible. Not in reports, but in how teams collaborate, how decisions are made and how work moves forward day to day. WHY ONE PRODUCTIVITY GROUP? What One Productivity Group offers • A role with real ownership and direct customer impact • The opportunity to work with well-known clients on meaningful collaboration and transformation challenges • A flexible setup, remote, hybrid or from one of our office locations • A professional onboarding and strong on-the-job learning environment • Regular coaching, feedback and development opportunities • A team that combines high standards with a collaborative and down-to-earth way of working • Room to bring in ideas, shape solutions and contribute beyond the core role • A digital-first work culture with flexibility and trust • High-quality equipment for both office and remote work About One Productivity Group One Productivity Group is a fast-growing pan-European group focused on helping organizations improve the way they work. Across our brands, consulting, technology and execution come together to create better workflows, stronger collaboration and more scalable operations. We hire across Europe and work across multiple countries, including Germany, the Netherlands, Switzerland, France and Sweden. Our people work from offices in Berlin, Hamburg, Rotterdam, Paris and Stockholm, or fully remotely. This gives us the flexibility to bring together the right talent across markets while staying connected through shared standards, close collaboration and a strong team culture. There is a shared culture of ownership, curiosity and continuous improvement. New ideas are welcomed, people are trusted to take responsibility, and development is taken seriously. CONTACT One Productivity Group GmbH Ruud van Delft  Straßburger Straße 18 10405 Berlin

One Productivity Group

JOB DESCRIPTION About Kapaya Most organizations do not struggle with ambition. They struggle with execution. Processes become fragmented, systems do not connect in the right way, and important work often depends on too many manual steps, unclear ownership and inconsistent follow-through. That is where Kapaya comes in. We help organizations improve how work gets done by designing better operational structures, implementing smarter workflows and making sure projects and processes actually land in practice. Using tools such as Airtable, Make and other workflow technologies, we help customers move from complexity to clarity. Kapaya is part of One Productivity Group, a pan-European group focused on improving how organizations operate. Across our brands, consulting, technology and execution come together to create better workflows, stronger collaboration and more scalable operations. About the role This role is for someone who enjoys bringing structure, clarity and momentum into complex customer projects. As a Project Manager, you are responsible for helping projects move forward in a clear and organized way. You keep track of priorities, stakeholders, planning and deliverables, while making sure the right people stay aligned and the work keeps moving. The starting point is often an environment where multiple teams, systems and dependencies come together, and where progress depends on strong coordination and practical decision-making. The role combines project ownership, customer communication, implementation support and operational oversight. It moves between aligning stakeholders, managing timelines, supporting delivery teams and helping customers translate plans into execution. It is hands-on, client-facing and focused on making sure projects do not just start well, but also land successfully in practice. YOUR MISSION What the role involves • Managing customer projects from kickoff to delivery, with clear ownership over scope, timelines and coordination • Keeping stakeholders aligned across customers, internal teams and external partners where relevant • Turning project goals into concrete plans, clear next steps and well-structured follow-up • Monitoring progress, dependencies, risks and priorities throughout the project lifecycle • Supporting implementation projects involving workflows, systems and process improvements • Working closely with consultants, technical colleagues and commercial teams to keep delivery aligned and realistic • Leading customer meetings, status updates and working sessions in a clear and confident way • Helping customers navigate decisions, remove blockers and maintain momentum throughout the project • Identifying where additional structure, communication or process improvements are needed to support delivery • Contributing to better project standards, templates and delivery approaches across the team YOUR PROFILE What makes a strong fit • Several years of experience in project management, implementation, operations or a related client-facing role • Experience working in consulting, digital projects, workflow tooling, SaaS or process improvement environments is a strong advantage • Experience with sprint-based ways of working and agile delivery methods is a plus • Strong organizational skills and the ability to keep multiple workstreams moving at the same time • A structured, proactive and reliable way of working • Confidence in managing customer communication and aligning different stakeholders • The ability to bring calm, clarity and direction into dynamic or fast-moving environments • Strong communication skills, with the ability to explain things clearly and keep people aligned • A practical mindset with attention to detail and follow-through • Fluent German and English, both spoken and written • Dutch and French are a plus, but not required • Interest in digital workflows, systems, process optimization and operational improvement What makes this role interesting Many project management roles focus mainly on planning and reporting. This role goes further. It involves working closely with customers, helping shape how projects move in practice and making sure implementation actually lands in a useful and sustainable way. The impact is visible. Not in slide decks, but in projects that keep moving, stakeholders that stay aligned and solutions that are delivered in a way that truly works for the customer. WHY ONE PRODUCTIVITY GROUP? What One Productivity Group offers • A role with real ownership and direct impact on customer success and delivery quality • The opportunity to work on meaningful workflow, implementation and process improvement projects • A flexible setup, remote, hybrid or from one of our office locations • A professional onboarding and strong on-the-job learning environment • Regular coaching, feedback and development opportunities • A team that combines high standards with a collaborative and down-to-earth way of working • Room to bring in ideas, improve how projects are delivered and contribute beyond the core role • A digital-first work culture with flexibility and trust • High-quality equipment for both office and remote work About One Productivity Group One Productivity Group is a fast-growing pan-European group focused on helping organizations improve the way they work. Across our brands, consulting, technology and execution come together to create better workflows, stronger collaboration and more scalable operations. We hire across Europe and work across multiple countries, including Germany, the Netherlands, Switzerland, France and Sweden. Our people work from offices in Berlin, Hamburg, Rotterdam, Paris and Stockholm, or fully remotely. This gives us the flexibility to bring together the right talent across markets while staying connected through shared standards, close collaboration and a strong team culture. There is a shared culture of ownership, curiosity and continuous improvement. New ideas are welcomed, people are trusted to take responsibility, and development is taken seriously. CONTACT OPG One Productivity Group GmbH Patrick A. Lorenz Straßburger Straße 18 10405 Berlin