European Customer Service Representative, Cobra PUMA Golf

What you will do

Provide professional and responsive customer service to assigned customers and markets across Europe. Manage the full order process, from order entry and validation to scheduling, delivery follow up and order completion. Handle customer enquiries related to products, pricing, availability, deliveries, returns, claims and order status. Communicate proactively with customers via email, telephone and relevant service platforms. Identify and resolve order and delivery issues, working closely with internal teams to find solutions and minimise disruptions. Collaborate with Sales, Demand Planning, Supply Planning, Finance, Credit, Compliance and Warehousing to ensure smooth order execution. Monitor the European orderbook, identify potential delivery risks and support actions to improve service levels and customer satisfaction. Track relevant KPIs, identify recurring issues and contribute to continuous improvements in customer service processes. Develop strong product knowledge across the Cobra PUMA Golf portfolio, including seasonal launches, commercial terms and customer requirements. YOUR TALENT Experience in customer service or order management, preferably in an international B2B environment. Confidence in using Microsoft Office. Experience with SAP or a similar ERP or order management system is an advantage. Fluent written and spoken English is required. German and/or French language skills are strongly preferred, and additional European languages are an advantage. Strong communication and problem solving skills, with a customer focused and solution oriented approach. Structured and organised, with the ability to manage priorities independently and collaborate effectively across functions and markets. Why PUMA? Great benefits: SEK 5,000 in annual product allowance, 45% employee discount, wellness allowance, lunch card and a paid health hour every Friday. A broad and engaging role where no two days are the same. Opportunities to build global connections and strong relationships across the organisation. Ready to make an impact? Join PUMA and be part of the journey! PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination. At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience.To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play. PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide. At PUMA, we are in constant pursuit of faster. That extends beyond our support of the fastest athletes in the world. We also work to be fast in how we adapt to and connect with the constantly changing world around us. Through innovative design, iconic footwear and apparel, and authentic partnerships, we aim to always push what’s next in both sport and culture. PUMA supports over 21,000 employees across 120+ countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.