Senior Customer Support Engineer

At Verda, we're building a fully featured European AI cloud, covering everything needed to train, experiment with, and deploy AI

models at scale.

We are a full-stack AI infrastructure company, meaning we design, operate, and optimize the compute powering modern AI workloads

across training and inference. Our infrastructure runs on 100% renewable energy, helping build a more sustainable AI ecosystem.

As a Senior Customer Support Engineer, you own the deepest technical problems our customers bring us and act as the bridge between

support, engineering, and product. You are the person the team turns to when an escalation is genuinely hard, when an enterprise

customer needs a clear answer under pressure, and when a recurring issue needs to be understood at the root and eliminated for

good.

You will work directly with engineering on bug triage and feature requests driven by real support data, and serve as the subject

matter expert for one or more product areas. As we scale rapidly, your judgment shapes how we run support: the playbooks, the

tooling, and the next generation of team members you train.

The ideal candidate has deep technical range, strong ownership, and the communication skills to be trusted by both engineers and

enterprise customers. You are comfortable being the final line before engineering, and you turn recurring pain into permanent

fixes.

• Networking fundamentals for connectivity troubleshooting (SSH access, firewall and port rules, TCP/IP routing and reachability)

and comfort with database queries.

• Excellent written and verbal communication in English with technical and non-technical audiences, plus leadership and

stakeholder management.

• Relevant certifications: Linux Foundation Certified System Administrator (LFCS), Nvidia AI Operations Certificate, Certified

Kubernetes Administrator (CKA).

• Work mode: On-site. This role requires presence in our Helsinki office 5 days per week. Don’t worry, you won’t be alone or

hangry there. (We keep a stocked fridge…)

We're building fast and this role needs the right person behind it. There's no artificial deadline, but when we find who we're

looking for, we move. If this sounds like your next move, apply now.