Om tjänsten
About Wolt
At Wolt, we create
technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of
restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries
around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the
globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more
than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with
drive and entrepreneurial spirit, this could be the ride of your life.
We are looking for a Senior Full-Stack
Engineer to help build and evolve our new Common case-management system, powering support-case handling across DoorDash, Wolt, and
Deliveroo.
You will own significant end-to-end initiatives across backend services and agent-facing tools: case lifecycle,
routing and assignment, queue management, case evidence and history, and migration from legacy systems. This is a hands-on product
engineering role for someone who can turn ambiguous customer and operational problems into durable technical solutions.
What you’ll do
- Lead one or more project-level Case Management initiatives from discovery and design through
rollout, measurement, and operational ownership.
- Build scalable backend services and React-based internal tools used by
support operators and administrators.
- Design reliable case-management capabilities, including case creation, routing,
assignment, transfers, audit history, notes, attachments, and queue-management workflows.
- Help deliver feature parity
with legacy platforms while safely migrating traffic across DoorDash, Wolt, and Deliveroo.
- Make and own technical
decisions within your scope; write project-level design documents, identify dependencies and risks, and break work into
parallelizable delivery plans.
- Partner closely with Product, Operations, Support, Data, and other engineering teams to
define the right customer problems and improve the roadmap.
- Raise the quality bar through thoughtful design reviews,
observability, testing, incident response, documentation, and reusable patterns.
- Mentor engineers through code reviews,
technical guidance, and constructive feedback.
Must-have qualifications
- Strong full-stack engineering
experience, including production React and TypeScript experience.
- Strong backend engineering experience, including
designing and operating backend services, APIs, asynchronous workflows, and data models at meaningful scale.
- Demonstrated
ownership of complex, customer-facing or operations-critical projects from technical design through production rollout.
- Hands-on experience using AI development tools to improve engineering productivity, while validating generated output for
correctness, security, privacy, maintainability, and reliability.
- Strong product judgment: able to translate ambiguous
workflows and user needs into simple, maintainable technical solutions.
- Proven ability to collaborate across functions,
drive alignment, and communicate trade-offs clearly to technical and non-technical stakeholders.
- Strong
software-engineering craft: testing, code review, observability, incident response, security, and operational readiness.
- Comfortable working on systems with high correctness and auditability requirements, including traceability of decisions and
changes.
- A proactive mentoring mindset and willingness to raise team-wide engineering standards.
Nice-to-have qualifications
- Go experience.
- Experience with migration from legacy systems, gradual
rollouts, traffic shadowing, and feature-parity programs.
- Experience building internal tools or operational user
interfaces.
- Experience with high-volume, multi-region, or multi-tenant systems.
What success looks
like
- Delivers a major Case Management initiative with clear technical ownership, predictable execution, and
measurable customer or business impact.
- Improves the Common system’s reliability, usability, and maintainability while
enabling safe migration from legacy case-management systems.
- Helps move support traffic onto the Common system without
reducing case-resolution quality.
- Builds solutions that other engineers and operators can confidently reuse and
operate.
- Acts as a technical leader within the team: unblocks peers, improves engineering decisions, and strengthens
cross-functional execution.
Our Commitment to Diversity and
Inclusion
We’re committed to growing and empowering a more inclusive community within
our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and
perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and
opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money
or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness -
DoorDash .