Customer Success & Growth Associate DK - Copenhagen

Founded by serial entrepreneurs Rico Andersen and Martin Hegelund, Shine is a leading European fintech unicorn on a mission to

restore the joy of running a business, by ending wasted time on financial admin. Shine offers a connected solution for invoicing,

accounting, payroll, business accounts, payments, and financing, meaning business owners can focus their energy on growing a

healthy business, not held back by manual admin.

Part of something bigger

Today we're part of Cegid, a European leader in cloud software for finance and accounting. Together we're building Europe's

leading financial copilot for small businesses and their accountants.

Shine already supports more than 400,000 small businesses. As part of Cegid, we now reach over one million small businesses and

15,000 accountants across Europe.

We're a multicultural team working from France, Germany, Denmark and the Netherlands, contributing to a wider European network

that spans Spain, Portugal.

Your hiring experience matters

Just as we respect our customers' time, we respect yours. Your experience with Shine and Cegid should feel simple, transparent and

genuinely supportive.

If this sounds like somewhere you want to grow, we'd love to hear from you.

• Pilar, our VP Customer Success, is leading the build of the Customer Success function at Shine, with a clear mandate: create a

human-led revenue engine rooted in customer value.

• You will be joining a team being built from the ground up, which means you'll have direct impact on how Customer Success is

defined and executed at Shine.

• You are part of the first Danish Customer Success squad, working the Shine Accounting customer base, with salary and store

buddy phasing in.

• You report to our Team Lead Growth and work alongside colleagues running the same motions in France, Germany and the

Netherlands.

Your mission? Cover the full customer lifecycle for Denmark - win them, land them, grow them, keep them. You will be on the phone

every day, and you will carry a number.

• Acquire new customers. Work inbound leads and run outbound sequences to small businesses and freelancers in Denmark. Qualify,

demo, close. This is real new business, not order-taking.

• Own expansion sales. Call existing Shine customers, understand how their business has changed, and recommend the subscription

tier or add-on that actually fits. You own the upsell number for Denmark

• Prevent churn and win customers back. You take the retention conversations: spot the risk early, handle the objection,

demonstrate the value, and bring back the ones who already left.

• Sell through every touchpoint. Phone first, supported by email and chat. Document every activity, opportunity and outcome in

HubSpot accurately.

• Own your commercial performance. Work to clear revenue and activity targets, watch your own conversion rates, and improve your

approach without waiting to be told.

• Commercial mindset. You enjoy engaging with customers, identifying opportunities to increase engagement and retention, and

turning conversations into business growth.

• Eager to learn. You have 1–3 years of experience in inside sales, account management, customer success or a similar

customer-facing role. SaaS or fintech experience is a plus.

• Comfortable with challenges. You can adapt your approach to different conversations, handle objections, and turn challenging

situations into positive customer experiences.

• Mission-driven: Likes our mission to help entrepreneurs succeed by giving them better, smarter banking and administrative

tools.

We follow the principle of equal treatment to consider all job applicants and do not discriminate based on their gender, sexual

orientation, color, racial or ethnic origin, religion, disability, etc. as per applicable law.