IT Support (Copenhagen)

• Responsible for our internal IT environment, serving as the single point of contact for the tools, hardware, and access that

200+ colleagues rely on every day.

• The owner of our hardware and software lifecycle, managing procurement, provisioning, device enrollment, asset tracking,

returns, repairs, and license administration end to end.

• Working closely with People Operations on onboarding and offboarding, so new joiners have everything they need on day one, and

leavers lose access the same day. Together with Security, Legal and our system owners, you keep access controls audit-ready.

• Designing how we support colleagues across Europe. We will not hire IT support in every office, so you figure out how to give

Milan, Munich and Madrid the same quality of support as Copenhagen, working with our office team as local hands.

• A proactive operator and process builder. This is a hands-on role: you will fix things today and fix the reason they broke

tomorrow, turning repeat requests into documented self-service guides.

Employee Experience is part of the People team and brings People Operations, Workplace and IT together. We share one

responsibility: a seamless work experience, so every colleague can do their best work, whichever office they sit in.

IT Support sits in Workplace because the tools you work with, the access you need and the office you work from together decide how

easily your work starts and flows. Eventually we aim to work from one front door for questions, one ticketing system and one

knowledge base, so colleagues don’t need to know who owns what to get help.

• 2–5 years in IT support or service desk, ideally somewhere growing fast enough that you had to build processes, not just follow

them.

• Real ownership: you break work into manageable pieces, take it to done with limited supervision, and flag early when something

is slipping instead of hoping it resolves itself.

• Clear communication in English: you keep people updated on status without being chased, and you can clearly explain a fix to a

non-technical colleague.

• Continuous development through a clear and transparent career framework, so you always know what the next step looks like

through biannual growth talks and regular check-ins.

• An office-first culture in a central location in Copenhagen (Skelbæksgade 2), with benefits including pension, lunch, health

insurance, and social events.

Formalize is a tech company founded in 2021 with offices in Aarhus, Copenhagen, Milan, Munich and Madrid. Currently, we are a team

of +200 people from +30 nationalities operating in multiple European markets and are one of the fastest growing SaaS scale-ups. We

thrive on ambition, deliver impact through pragmatism, and embrace passion and honesty. We are celebrating our wins, learning from

our mistakes, and growing together as a team.

Our journey began within the whistleblowing compliance sector, highlighted by the award-winning Whistleblower Software by

Formalize, laying the foundation of our success story. Now, we have extended our expertise to a larger compliance universe,

including data compliance, risk, and privacy. Our Formalize product helps companies to effortlessly navigate and stay ahead in the

ever-changing landscape of compliance. Our platform adapts to regulatory changes, continuously adapting to meet and foresee the

evolving needs of our users, ensuring businesses remain compliant and confident in their operations.

We will hold interviews and hire on an ongoing basis. For more information or questions, please contact the responsible recruiter

in the Talent Acquisition team. Apply now with your resume and other relevant information through our Career Page. We look forward

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