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Service Designer

Nord DDB
  • OrtKøbenhavn
  • OmfattningHeltid
  • Sista ansökan30 dagar kvar
  • Publicerad7 okt.

Om tjänsten

NORD is a creative agency where business thinking and human insight meet great craft. We bring together strategists, creatives,

designers and technologists to create brands that break into culture and experiences that create value for businesses and the

people who use them.

As a Service Designer, you will join our Experience Team, shaping services and experiences that bring our clients’ ambitions to

life through human insight and creative thinking. Your work will span from research and journey mapping to strategy and concept

development, creating holistic brand experiences.

Beyond your skills, you are curious about your craft and enjoy developing your perspective as a designer. You thrive as part of a

team, working closely with clients and colleagues across disciplines, while being equally comfortable taking ownership and moving

your work forward independently.

What you will do

  • Frame challenges using design thinking
Plan and conduct qualitative research, and make sense of quantitative data
Create journey maps and other service design outputs
Facilitate workshops that bring together clients and cross-functional teams
Define experience strategies and design future journeys and service concepts across digital, physical and human touchpoints
Communicate your work and craft to clients and colleagues with clarity and confidence

What we are looking for

Minimum 3 years of service design experience from an agency, consultancy or similar
A strong understanding of service design methods and when to use them
Proven practice in qualitative research and a human-centred design approach
The ability to turn insights into clear opportunities
Confidence in facilitating workshops and presenting work to clients and stakeholders
Solid conceptual skills
A natural collaborator who enjoys working with people across strategy, creative, design and development
Experience with, or a profound interest in AI, and how it can enhance your service design practice
Fluent English and strong Danish reading, writing and comprehension skills are required

Working in Copenhagen

This role is based in our Copenhagen office, and we expect you to be here most of the time. If you're relocating, we can

accommodate a short remote transition period, but the long-term setup is in person. The role and level of seniority will be shaped

by your experience and expertise.

Clients

We work with ambitious clients, including HTH, the Danish Defence, Gjensidige, NRGi, McDonald's, HBO, Nordea, Danbolig and many

others.

How to apply

Send your application and CV, along with a few selected cases that showcase your service design approach and impact, to Experience

Director kristina.kristensen@dk.nordddb.com.

Krav- & nyckelordscheck

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