Om tjänsten
Help hospitals deploy, operate and get the most from UNEEG software solutions
At UNEEG Medical, we are on a clear mission: improve epilepsy care and enhance patients' quality of life through objective,
real-world EEG data. UNEEG EpiSight Solution, our sub-cutaneous EEG monitoring solution enables remote monitoring of brain
activity in people with uncontrolled epilepsy and is already making an impact across Europe and the US. We combine the agility of
a small company with the high standards of the medical device industry.
Your role and team:
We are looking for an Application/IT Supporter who will be responsible for the technical deployment, support and ongoing operation
of UNEEG's software solutions. You will help onboard new hospital customers, with a primary focus on the US market, while ensuring
excellent service and operational continuity for our existing customers.
You will initially be part of Technology and later join the new Customer Enablement & Governance team. Working closely with the
Project Lead, Customer Enablement & Governance, you will be the technical bridge between hospital IT teams and colleagues across
Commercial, Clinical Operations and Technology. The role includes both remote and on-site support, and travel can be expected.
Your main responsibilities will be:
- Document support cases and technical issues in Jira and collaborate with software developers on resolution and product
improvements
- Maintain deployment procedures, troubleshooting guides and other technical documentation in line with healthcare IT and data
security requirements
You will thrive in this role if you:
Your background:
- An education as an IT Support Technician or Data Technician, ideally focused on infrastructure, or a relevant degree in
software development, infrastructure or a related field
- Experience or strong interest in customer-facing technical service or IT support; newly educated candidates with the right
mindset are also encouraged to apply
It will be an advantage if you have experience with:
Applicants must be eligible to work in Denmark and possess a valid work and residence permit if applicable. At this time, we are
unable to support work permit applications or sponsorships.
What we offer:
At UNEEG, your ideas matter, your work makes a difference, and your colleagues have your back.
Who to contact:
For more details about the job, please contact Senior Director, Technology, Kim Heegaard Hansen at +45 25 65 75 01.
How to apply:
Apply through our Careers site.
All applications must be in English and are treated confidentially. We screen applications and invite candidates for interviews on
an ongoing basis.
About UNEEG Medical
UNEEG Medical pioneers ultra long-term subcutaneous EEG monitoring to help physicians optimize treatment for epilepsy patients.
Our UNEEG EpiSight solution provides objective insights into seizure burden, enabling more personalized care. We collaborate with
leading institutions across Europe and the US to help patients regain control of their life. At UNEEG Medical, we are currently 40
dedicated people with diverse backgrounds. Our HQ is in Allerød with subsidiaries in the UK, Germany, Austria and the US. Our core
values Togetherness, Integrity, and Dedication guide our work as we catalyze brain health therapy with real-world data.