Customer Delivery Manager

Do you want to combine project management, customer ownership, team leadership, and long-term relationship building in a role with

significant responsibility and variety?

IMI Supply Chain Solutions helps companies optimize and future-proof their supply chains through flexible software solutions for

warehouse management, order management, transportation, inventory planning, and logistics visibility. By combining specialized

solutions into an integrated supply chain suite, IMI enables greater efficiency, transparency, and scalability across complex

logistics operations.

We work in close partnership with our customers to drive efficiency and innovation. We are now looking for a Customer Delivery

Manager who wants to take ownership of customer relationships, service delivery, and long-term customer success.

As a Customer Delivery Manager, you will play a key role in leading managed services engagements and IT projects from planning

through delivery. You will have overall responsibility for all deliveries to your customers, including projects of varying

complexity as well as ongoing service management activities and routines.

As the primary point of contact for your customers, you will play a key role in ensuring successful deliveries, strong

partnerships, and long-term business value.

The role involves close collaboration with both customers and internal teams. You will lead customer and stakeholder dialogues,

plan and coordinate resources, and ensure that deliveries are completed according to agreed objectives, requirements, and

timelines. You will also be responsible for budget follow-up, forecasting, risk management, and change management to ensure

successful deliveries and long-term value creation for our customers.

We build long-term partnerships and work closely with our clients, giving you exposure to a wide range of stakeholders, from

system users to executive leadership teams. You will be responsible for translating customer needs, agreements, and changes into

clear activities and deliverables. You will also contribute to pre-sales activities by supporting the preparation of proposals,

documentation, and material for contract discussions and commercial opportunities.

We believe you are a collaborative and relationship-oriented professional who combines structure and business acumen with a

genuine commitment to customers and colleagues. You are self-driven, organised, and accountable, and you enjoy taking ownership of

both customer relationships and delivery outcomes.

You thrive in a leadership role, have the ability to bring people together around common goals, and can drive progress even in

complex environments. You are a strong communicator, work independently, and build trust with both customers and internal teams.

• Experience as a Project Manager, Service Manager, Product Owner, or in a similar role, working with complex, business-critical

systems such as ERP platforms

IMI Supply Chain Solutions is a leading software provider within sustainable logistics and order management. Our solutions are at

the heart of business-critical operations, including grocery retail and pharmaceutical supply chains.

At IMI, you will work at the intersection of technology, business, and customer success in a highly skilled organisation where

your contributions make a visible impact.

We are proud to be Great Place To Work certified and offer a workplace with a strong team spirit, freedom with responsibility, and

excellent opportunities for professional growth. In addition, we offer a generous benefits package, including additional vacation

days, wellness benefits, and occupational pension contributions.

Does this sound like the right opportunity for you? We look forward to receiving your application. We review applications

continuously. If you have any questions about the position, please contact our HR Business Partner, Ebba Olofsson, at

ebba.olofsson@im.se.