Customer Support Coordinator - [London based- German speaking] (f/m/d)

Workplace Specialist

Peloton

ABOUT THE ROLE   Peloton’s International Workplace Experience Team is looking for a Workplace Specialist to support operations and enhance the workplace experience at our London and international office locations (ex- APAC).   Reporting to the Workplace Operations Manager, the Workplace Specialist will be the primary point of contact for visitors to the company. This role ensures smooth and efficient office operations by guiding onsite vendors, welcoming guests, and collaborating closely with our facilities and catering teams. This role is based at our Covent Garden London office and studio five days a week.  YOUR DAILY IMPACT AT PELOTON * Act as a culture ambassador, embodying Peloton’s value of "Be the Best Place to Work" * Serve as the primary Workplace point of contact for all Peloton team members, guests, and vendors. Anticipate their needs, providing a personalised and enhanced experience * Maintain a best-in-class office environment for both employees and guests * Conduct daily walkthroughs, ensuring the office is clean, safe, well-stocked, and welcoming * Manage all incoming and outgoing mail and packages, ensuring timely collection * Assist in managing ticketing systems, ensuring timely responses and resolution within the agreed SLA by both internal teams and service providers * Coordinate team events, celebrations, and social activities for the office and studio, in collaboration with relevant stakeholders * Support in management and execution of our onsite facilities, security and food & beverage vendors, ensuring a clean, safe workplace that aligns with Peloton’s global standards * Collaborate with internal business partners, including IT, GSO, Health and Safety, People, Inclusion & Impact, Finance, and Real Estate * Support the management of the Workplace helpdesk ticketing systems to meet SLAs YOU BRING TO PELOTON * Significant relevant workplace experience, with comfort working in a fast-paced environment * Proficiency in Google Suite, Slack, Envoy; experience with Jira is essential * Passion for delivering a best-in-class workplace experience and exceptional customer service * Training as a Fire Warden, First Aider, or Mental Health First Aider is an advantage * Strong communication skills, both written and verbal, with a passion for clear communication * Resourcefulness and proactivity in resolving issues as they arise * Strong organisational, multitasking, and prioritisation skills, with the ability to work effectively under pressure * Flexibility to adapt to change in a dynamic environment * Experience with space planning and amenities management is highly desirable * Experience in vendor management, specifically with food and beverage or security service providers, is an advantage #LI-CG1 #LI-Onsite   ABOUT PELOTON: Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com. Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.  If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com. At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool.  Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.  If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence. Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

Lead Engineer

Disguise

Role: Lead Engineer - Commercial Systems Department: Operations Reports into: VP of Commercial Operations Location: London, UK (hybrid) ROLE SUMMARY We’re looking for a Lead Engineer to take ownership of developing and optimizing our user-facing commercial platform. This platform is at the heart of how customers interact with our products, so you’ll have a big impact on shaping both user experience and business operations. You’ll be joining our Commercial Operations team, while collaborating heavily with the wider engineering team, finance, sales and operations. Together, you’ll develop and deliver a system that evolves alongside our customers’ and business’s changing needs. We’re looking for an engineer with a strong proficiency in our technology stack that can hit the ground running and is passionate about building successful products or systems. The role will be a mix of hands-on development and project management. You need to be able to translate the business vision into code and interact with a wider group of stakeholders. You’ll be comfortable in dealing with lots of moving pieces; you’ll have excellent attention to detail; and you’ll be comfortable with new technologies and systems.  KEY RESPONSIBILITIES * Act as a project manager for the various releases; communicate timelines to key stakeholders, advise on the roadmap, define best practice, etc. * Manage and mentor junior developers * Build and maintain APIs, services, and systems through multiple platforms, languages and technologies * Build scalable and robust backend solutions leveraging proper database optimizations * Build and maintain Vue controls and components to expose functionality to end users * Coordinate with other developers, UX designers and data engineers to ensure successful delivery of key milestones * Work heavily with other development teams within the organization to lend your expertise to other company applications * Review other developers code and pull requests, including code reviews and quality assurance testing * Assist the Support team members in customer inquiries, solving and troubleshooting problems and responding to support requests both internally and externally * Assist with troubleshooting, debugging, and deployments where necessary * Be able to take a feature and break it down into manageable tasks for implementation REQUIRED SKILLS & QUALIFICATIONS  * 5+ years software dev experience (ideally with some experience through a full product lifecycle, from ideation to deployment). * Project management experience and Product-minded: ability to think about the why and not just the how. * Strong proficiency in Vue on the frontend * Strong proficiency in Django and/or Laravel on the backend * Proven experience building integrations with existing business systems and processes (ideally Stripe, Salesforce, Netsuite, or similar and licensing management systems) * Experience leading and/or mentoring junior developers * Comfortable with legacy systems, including SOAP * Experience/willingness to use AI tools like Claude Code to improve productivity without impacting quality * JIRA, GitHub, ProductBoard or other project management tracking and ticketing tools * Git source control including proficiency with branches, pull requests, and code reviews * Strong REST understanding and implementation experience, servicing public and private APIs, including OpenAPI spec and documentation * Exposure to standard AWS based product stacks, and associated secondary tooling for documentation, testing and deployments NICE TO HAVE * Basic design/UX sensibility * Nuxt.js * Tailwind CSS  * Experience or familiarity in the live events, film, production, or entertainment industries About Disguise Disguise is the industry-leading platform sitting at the heart of a new era of visual experiences. One powerful integrated system of software, hardware and services to help create the next dimension of real-time spectacle. We partner with the biggest entertainment brands and companies in the world to deliver the A-list of live music events, live TV broadcasts, immersive experiences, installations, theatre, film and TV production, corporate communications and brand product launches. Working with Disney, Snapchat, Netflix, ESPN, the Burj Khalifa, and Adele, Disguise is the number one partner delivering the next dimension of entertainment.    Don’t Disguise your differences. Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at Disguise. We create together and we create everywhere.    Our values * Honest. We are real with ourselves and our clients and share our ideas with openness and transparency.  * Evolutionary. We innovate using our user’s ever-changing needs so our technology remains ahead-of-the-game. * Fearless. We take the best path, not the easiest, and innovate where it’s right, not where it’s simplest. * Resilience. We don’t give up until we find the right solution, even if it means going outside our remit. * Belong.  We create an environment where everyone feels like they belong and is empowered to do their best work.   Our benefits * We have a suite of globally relevant competitive benefits packages as we want to make sure we retain the best talent out there. Our benefits for every perm hire, globally include: * Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory * Hybrid working between home and our offices (dependent on role and location) * Mental health and wellbeing support - subscription to the Calm app, mental health first-aid buddies, employee assistance programmes * Gig allowance - £400 (or local equivalent) to spend on tickets every year to immerse yourself in our industries * Belonging policies -  including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning * Training, coaching & mentoring

Office Manager - 12 month FTC

ClearScore

Office Manager (12 month FTC - Mat Cover) ClearScore is looking for a highly organised, proactive and detail-oriented Office Manager, with 3 years + experience in an equivalent role, to support the day-to-day operations of our London office. Working as part of a fast-paced and collaborative Admin Team, you will play a key role in ensuring the office operates smoothly, efficiently and to a consistently high standard for employees, visitors and stakeholders. This is a hands-on role that combines operational delivery with longer-term improvements to the workplace experience. You will be responsible for managing a wide range of operational priorities across facilities, health & safety, workplace experience, office coordination and supplier management, often balancing reactive issues with proactive planning in a busy hybrid working environment. We’re looking for someone who is calm under pressure, highly organised, solutions-focused and confident managing competing priorities independently. Strong operational judgement, attention to detail and communication skills are essential. This is a facilities-heavy role, so previous experience in this area is essential. The role is fully office-based and requires onsite attendance Monday-Friday.   What you will be doing: * Take ownership of the day-to-day running of the London office, ensuring the environment is operationally effective, well maintained and supports a positive employee experience * Manage multiple operational priorities simultaneously, making informed decisions and maintaining a calm, organised approach in a fast-paced environment * Support effective use of office space in a hybrid working environment, including desk planning, office moves, layout coordination and space optimisation * Manage office facilities and building-related operations in partnership with landlords, contractors and internal teams * Coordinate supplier and contractor activity, including obtaining quotations, scheduling works, resolving issues and ensuring minimal disruption to the business * Build and maintain strong working relationships with suppliers, building management and stakeholders across the business * Oversee office maintenance issues and repair works, including occasional out-of-hours or weekend coordination where required * Lead office health & safety processes and compliance requirements, including regular reviews, workplace checks and coordination of relevant training (e.g. first aid and fire marshal training) * Maintain high operational standards across meeting rooms, kitchens and communal areas, including readiness checks, restocking and coordination for key meetings and events * Manage office supplies, equipment and stock levels, including items supporting both office and home working * Coordinate onboarding and offboarding processes relating to office operations, including access management, ID card printing and desk/equipment setup * Work closely with IT and other internal teams to support smooth operational delivery across the office environment * Support clear and timely communication to employees regarding office updates, operational changes and workplace processes * Help plan and deliver company events and celebrations, supporting the wider Admin Team on larger projects and office-wide activities * Champion a positive, inclusive and well-run office environment that reflects ClearScore’s culture and ways of working * Manage incoming deliveries, post and visitor coordination, including reception responsibilities and external guest management * Implement and continuously improve office processes, systems and ways of working to support operational efficiency and scalability * Provide ad hoc operational and administrative support to the business as required   Skills we'd love you to have * Have at least 3 years’ office management experience * Experience in facilities management * Have strong organisational and planning skills with the ability to prioritise, and manage expectations of all stakeholders effectively * Have strong use of initiative and the ability to problem solve * Have strong experience of building relationships with internal and external stakeholders * Be extremely reliable and efficient * Be hardworking and proactive with a positive can-do attitude * Hold strong communication skills (verbal and written) and attention to detail * Be confident with multi-tasking and working to tight deadlines * Be willing to continue developing and take on more responsibilities * Ability to work independently and take ownership of operational issues from start to finish * Experience supporting office operations in a fast-paced or high-growth environment is advantageous Why ClearScore? ClearScore is the UK's #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 20 million users globally and growing fast. Someone joins ClearScore every 20 seconds. We have established relationships with over 50 of the main lenders in the U.K., and have been a trusted tool for customers to manage their credit and make better financial decisions. Since October 2016 we have helped 1.8 million users take out a new credit card or loan. We are user-centric at our core and we believe in leveraging technology to enable positive financial choices. We are design-led and data-driven and we embed these behaviours in everything we do. Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on having a real impact in our organisation. We trust you to manage your own time so we offer flexible work and no fixed desk hours. We don't micromanage and we believe in measuring outcomes rather than effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth. If you feel like this could be the place for you, apply and our Talent team will be happy to share more. Benefits: * 25 paid holidays and a “duvet day” on your birthday * Hybrid Work Environment * Private health and dental cover - including mental health support through Bupa  * GP office visits * Life assurance scheme * Up to 6% matched pension * Regular Lunch and Learns with guest speakers * Dog-friendly office * Daily breakfast and free snacks * Access to discounts via Cobens Extras  * Free sports and social clubs * Continued investment into learning and development  * Leadership-led training * In-house psychotherapist * Financial coach to help you plan and achieve your goals * No clock-watching culture * Generous maternity and paternity plans * Culture and inclusion representatives * Transparent pay structure and a career growth plan   Equal Opportunities ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs. Our Hybrid Model   We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity. * Levels 1-5: Minimum 2 days per week in-office * Level 6 and above: Minimum 3 days per week in-office We believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities. What This Means for You: * Flexibility to manage your work and life * Dedicated in-office days for team building and collaborative projects *  Office facilities (with plants!) designed for productive interactions * Clear expectations and support for maintaining our hybrid schedule We’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of work! Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.     Inclusion Policy We are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people. Please see our People Policy Notice at https://www.clearscore.com/people-notice.