Customer Success Associate to Web Manuals

At Web Manuals, we’re redefining aviation with our state-of-the-art SaaS solutions. Our mission? To revolutionize how aviation

professionals work while reaching new heights of innovation and service. As a bootstrapped company, we chart our own course,

breaking barriers and setting our sights on the stars and beyond. We’re proud to offer an environment where you can soar, both

professionally and personally, and explore a world of opportunities within an international team.

With offices in Malmö (HQ), San Diego, New York, Sydney, Singapore and Barcelona, we’re growing rapidly. Now, we’re on the hunt

for a Customer Success Associate to join our team in Malmö!

As a Customer Success Associate, you’ll help our customers get the most out of the Web Manuals product suite, from their first day

as a customer and onward. You’ll take part in onboarding projects, build your own customer relationships, and make sure our

customers feel supported every step of the way. Your goal is to make sure customers not only stay with us, but grow with us. The

better you know your customers, the better you’ll spot where Web Manuals can help them do even more.

You won’t be doing this alone. You’ll have a knowledgeable and experienced team by your side to support you as you learn and grow

in the role. This is a great opportunity for someone who loves working with people and wants to make a real impact on both our

customers and our company’s growth.

• Take ownership of a portfolio of smaller customer accounts with lower ARR, driving their success and identifying opportunities

for growth and expansion

• As part of our recruitment process, we use the Predictive Index (PI) assessment to ensure a great fit between your skills and

our company culture.