Operations Associate - Product Support Operations (CDMX)

Tech Operations Associate, New Grad (Mexico)

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise, and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We're going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe's growth. ABOUT THE TEAM At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together. We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals. WHAT YOU'LL DO RESPONSIBILITIES * Troubleshoot and solve complex problems * Analyze our processes and instigate changes to help scale our operations and improve user experience * Work closely with other Stripe teams across the globe * Gain unique insights into how thousands of businesses on Stripe scale and operate * Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * You are a recent graduate with less than 12 months of full-time working experience or a 2026 graduate with full-time availability. * You have experience in writing SQL queries to query relational databases. * You have strong analytical skills to investigate, prioritize, and identify the root cause of issues. * You have excellent English communication skills, both written and verbal. * You have a user-first mindset and are energized by the challenge of solving difficult problems. * You excel in analytical thinking and problem solving. * You enjoy learning about technical products and processes. You are an organized self-starter with a passion for finding solutions to our users' challenges. * You have a process-oriented mindset and ability to get things done. * You enjoy working in an in-office environment with strong cross-team collaboration and support. * You are able to prioritize and enjoy working in a quick-moving environment. PREFERRED QUALIFICATIONS * You have experience navigating the nuanced complexity of financial systems and solving large-scale, technical challenges. * You have experience identifying and triaging technical issues. * You have Python or Scala knowledge.

Business Systems Engineer, Oracle OTC

Lyft

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Our core corporate functions (Finance, Supply Chain) are critical to Lyft’s success.  The health and sustainability of our applications, systems, tooling and processes are critical for daily operations and for Lyft’s ability to grow.  The Business Systems Engineer possesses both business and technical acumen. This engineering role provides support for Lyft’s Corporate systems, managing their daily performance and incidents, implementing effective monitoring and alerting tools, creating automated workflows, building customer solutions, developing software, configuring applications, providing end user training and protecting all system related information assets.     To effectively support our business stakeholders, candidates for this role must be proactive, detail oriented, highly subject oriented, analytical, service focussed and possess the ability to execute the following skills. YOUR KEY RESPONSIBILITIES: * Serve as a skilled Oracle Fusion Order-to-Cash (O2C) Techno-Functional professional, acting as a strategic bridge between business and technical teams to support and continuously enhance ERP Financials, O2C lifecycle, and Manufacturing modules within Oracle Fusion Cloud Applications or Oracle R12. * Apply functional expertise alongside hands-on technical knowledge in integrations, reporting, and issue resolution, delivering results in a dynamic, client-facing environment. * Support end-to-end O2C processes encompassing Customer & Account Setup, Order Management, Pricing & Discounts, Shipping & Fulfillment, Billing & Invoicing, Receivables & Cash Applications, Lockbox Functionality, and Collections & Adjustments. * Bring a minimum of 4 years of hands-on implementation experience across a combination of Oracle Financials and Supply Chain modules, including Accounts Receivables, Plan to Manufacture, General Ledger, Subledger Accounting, Cash Management, and Order to Cash. * Experience in subscription and usage-based billing environments, with an understanding of integrations with CRM, billing, and tax platforms can be an added advantage. * As a Business Systems Engineer, you are responsible for capturing, analyzing and estimating customer business requirements and translating them into Oracle Cloud ERP and Boundary apps solution architecture that fits within the business objectives.Must be able to quickly engage in calls with the Business and stakeholders to provide immediate support during critical periods, such as the month-end close process or any other high-priority task. * Demonstrate a strong drive to learn and investigate in the event of urgent and novel issues. * Should be capable of coordinating the design, interpreting requirements, and translating them into ERP configurations, with expertise in Oracle Fusion setups. * Should be completely hands on and have the ability to identify issues and track them to closure. * Maintain good level knowledge of Accounting and Basic Business Process Flows, with solid exposure to data migration using FBDI (File-Based Data Import). * Leverage SQL, PL/SQL, BI, OTBI reporting tools to drive data-driven insights and reporting solutions (preferred and added advantage). * Coordinate and manage design, development, and testing activities across project phases to ensure timely and high-quality delivery. * Show interest to Technology Innovation by staying ahead of emerging trends including Generative AI and Agentic AI to proactively identify and implement opportunities that drive O2C performance and operational efficiency. * Drive calls with O2C Business stakeholders weekly to access and work on priorities and enhancements and get involved in month end activities during Period close. * Work closely with Integration teams and other boundary applications to build, test, and deploy seamless connections with CRM,platform, and other supporting systems. * Communicate effectively with diverse stakeholders through verbal, written, and presentation skills, utilizing tools such as Google Slides and Lucidchart. * Apply problem-solving and troubleshooting capabilities with judgment to resolve technical and functional challenges within O2C. * Maintain comprehensive and up-to-date documentation of system requirements, configurations, and processes in line with organizational standards. * Oversee the deployment of new software releases, version upgrades, patch updates, and critical incident management. * Experience in supporting SOX compliance by gathering, preparing, and providing accurate and timely evidence for SOX controls, audits, and internal control assessments. * Work with Oracle Support by raising and managing Service Requests (SRs), driving issues through to effective and timely resolution. * Manage stakeholder expectations and develop detailed, actionable implementation plans to support successful project delivery. * Apply Agile methodology across software development, systems integration, and application configuration activities to drive iterative and efficient delivery. * Maintain thorough, up-to-date documentation of system configurations, integrations, workflows, and business requirements. SKILLS & ATTRIBUTES: * Brings 4-5 years of IT systems experience with domain expertise in Order to Cash processes within Oracle Fusion Cloud, demonstrating a strong command of functional and technical(good to have) aspects of the saas platform.. * Has a good working understanding of the software development lifecycle, with growing familiarity in development, enhancement, and day-to-day support activities. * Should be comfortable enough to report to a Senior level Business Systems Engineer. * A reliable and collaborative team member who works effectively in cross-functional settings, actively participates in knowledge sharing, and contributes constructively to team goals and a positive team culture. * Should show the urge to learn new things and easily adaptable and scalable to new technologies. * Adapt at bridging the gap between business and technology comfortable engaging empathetically with stakeholders across all levels, from Support business owners to technical partners, ensuring needs are accurately captured and clearly communicated. Please submit your resume in English.

Business Systems Engineer

Lyft

At Lyft, community is what we are and it’s what we do. It’s what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.   Our core corporate functions (Finance, Supply Chain) are critical to Lyft’s success.  The health and sustainability of our applications, systems, tooling and processes are critical for daily operations and for Lyft’s ability to grow.  This Technical Business Systems Engineering role is responsible for supporting and sustaining Lyft's corporate systems through integration management, performance monitoring, incident response, automated workflows, and robust alerting. We are seeking an experienced Oracle Fusion ERP Technical Engineer with 4 - 5 years of hands-on expertise who can operate at the intersection of Technology, and Business Operations - developing, and optimizing the Oracle Fusion Cloud technical solutions that drive Lyft's financial ecosystem. The ideal candidate is proactive, detail-oriented, analytical, and service-focused, with the technical depth and business acumen to effectively partner with stakeholders across the organization. YOUR KEY RESPONSIBILITIES: * Develop robust and scalable solutions using Oracle Fusion technical tools including OTBI, BI Publisher, FBDI, REST/SOAP APIs, and Oracle Integration Cloud (OIC). * Possess extensive experience in the technical components, configurations, and underlying processes of core Oracle Fusion Financial & Supply Chain modules. * Build and maintain integrations between Oracle Fusion Financials and boundary applications such as tax engines, billing platforms, banking systems, and payment gateways. * Develop custom reports, dashboards, and analytics using OTBI, BICC, BI Publisher, and Oracle Fusion Data Intelligence (FDI) to meet finance and operations reporting needs. * Extensive experience in writing and optimizing SQL and PL/SQL scripts for data extraction, transformation, and validation. * Experienced in partnering closely with Functional Finance teams to provide hands-on technical support during time-sensitive month-end and period-close activities, ensuring timely resolution of issues, data accuracy, and seamless execution of close processes. * Exposure to Oracle AI Agent Studio with hands-on experience developing intelligent automations and AI-driven workflows. * Build and maintain bank transmissions and other out-of-box Oracle transmission formats, working directly with banking partners to ensure seamless integration. * Apply thorough knowledge of Host-to-Host (H2H) connections, including key exchange concepts, security protocols, and related connectivity standards. * Manage Oracle Fusion Cloud environments across Development, Test, UAT, and Production, including refreshes, patch releases, quarterly updates, and version upgrades. * Experience in supporting SOX compliance by gathering, preparing, and providing accurate and timely evidence for SOX controls, audits, and internal control assessments. * Monitor infrastructure and application performance to enhance system resilience and business continuity. * Proficient in creating Technical Design Documents (TDDs) and configuration workbooks, with hands-on experience supporting end-to-end testing cycles to ensure solution quality and alignment with business requirements. * Work with Oracle Support by raising and managing Service Requests (SRs), driving issues through to effective and timely resolution. * Collaborate with cross-functional teams to gather requirements and deliver efficient, scalable, and robust technical solutions. * Demonstrate a proactive willingness to identify process improvement opportunities, and propose innovative technical solutions that bring measurable value to teams and enhance existing workflows * Maintain thorough, up-to-date documentation of system configurations, integrations, workflows, and business requirements. * Proficient in applying both Agile and Waterfall project methodologies across development, testing, and release activities, with the ability to adapt to the delivery model best suited to the project requirements. SKILLS & ATTRIBUTES: * 4 - 5 years of work experience in IT systems with deep technical knowledge of Oracle Fusion Cloud Financial & Supply Chain modules. * Enthusiastic about learning new technologies and staying current with emerging tools * Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment in complex and ambiguous situations.  * Collaborative team player who thrives in cross-functional environments, fosters a culture of knowledge sharing, and contributes positively to team dynamics and collective success. * Self-motivated and driven professional with a strong sense of ownership, proactively identifying opportunities for improvement and seeing them through to completion with minimal supervision. * Good understanding of the software development lifecycle (SDLC) with solid familiarity across development, support, and release management activities. * Experience transforming data and automating processes using scripting languages such as Python, with a focus on reducing manual effort and improving operational efficiency. Please submit your resume in English.