SYNOPSIS: The (Operations Specialist I - WMS and Controls) serves as a technical resource supporting Warehouse Management Systems
(WMS), controls systems, and automated material handling technologies within the Distribution Center. This individual contributor
role supports daily operational activities by coordinating and maintaining effective system utilization, monitoring system
performance, troubleshooting operational issues, and assisting with the resolution of WMS and controls-related concerns to support
business continuity and service excellence. Working closely with Logistics, Information Technology, maintenance personnel,
automation vendors, and Distribution Center personnel, the (Operations Specialist I) supports system reliability, process
compliance, software testing activities, and continuous improvement initiatives that contribute to safe, accurate, and efficient
material flow throughout the operation. The role assists with training, user support, systems documentation, data analysis, and
the implementation of process enhancements designed to improve operational performance, inventory accuracy, productivity, and
customer service. Success in this role is demonstrated through effective support of Distribution Center operations, timely
resolution of system-related issues, accurate execution of testing and process activities, strong cross-functional collaboration,
and a commitment to continuous learning and operational excellence. This position does not include formal people management
responsibilities and contributes to organizational success through technical knowledge, customer focus, teamwork, problem-solving,
and support of established logistics processes and business objectives. COMPETENCY PROFILE: • Global Competencies: Collaborate;
Deliver Results; Develop Yourself; Drive Customer Value; Improve and Innovate; Take Ownership RESPONSIBILITIES: • Serves as a
technical resource for Warehouse Management Systems (WMS), controls systems, automated material handling technologies, and related
operational applications. • Supports and coordinates the day-to-day operation of WMS and controls systems for first-shift
Distribution Center operations and assists with issue resolution across other shifts as needed. • Supports Distribution Center
activities by helping ensure WMS and controls-related processes are executed in accordance with established procedures, standards,
and business requirements. • Acts as a WMS key user, providing system support and assistance to users regarding system
functionality and process execution. • Supports WMS-related logistics processes and assists with maintaining process
documentation, work instructions, and operational standards. • Provides guidance and assistance regarding system utilization,
workflow execution, and adherence to established operational procedures. • Identifies system, process, and operational issues and
communicates recommendations for improvement to appropriate stakeholders. • Assists with the development and delivery of
system-related training and user support materials. • Responds to system-related questions and supports troubleshooting efforts to
minimize operational disruptions. • Investigates and documents WMS, controls, and automation-related issues and coordinates
escalation to appropriate internal teams, software providers, and external vendors, including Viastore, when necessary. • Partners
with Logistics, IT, maintenance personnel, software providers, and automation vendors to support issue resolution, testing
activities, and system enhancements. • Supports WMS, controls, and automation-related projects by participating in implementation,
testing, validation, and process improvement activities. • Assists with software testing activities, including user acceptance
testing (UAT), upgrades, enhancements, and technology implementations. • Monitors system performance and reports issues that may
impact operational efficiency, productivity, or service levels. • Performs routine analysis of WMS, controls, and operational data
to identify trends, discrepancies, and opportunities for operational improvement. • Assists in developing recommendations to
improve inventory accuracy, productivity, throughput, and overall Distribution Center performance. • Supports automated material
handling technologies, including ASRS equipment, by resolving minor system-related issues and coordinating escalation of
mechanical concerns to appropriate maintenance personnel. • Participates in continuous improvement initiatives by providing
operational feedback, system knowledge, and process support. • Provides operational support related to workflow execution and
resource utilization as business needs require. • Demonstrates accountability, collaboration, customer focus, continuous learning,
and adherence to established operational and safety standards. • Supports Distribution Center objectives through effective
execution of assigned responsibilities, teamwork, and technical knowledge. • Other duties as assigned. QUALIFICATIONS: • Associate
degree in Business Administration, Information Technology, Supply Chain Management, Logistics, or a related field; or an
equivalent combination of education and relevant work experience. • 3+ years of experience in warehouse operations, distribution,
logistics, inventory management, Warehouse Management Systems (WMS), controls systems, or a related operational environment. •
Experience working with WMS, controls systems, automated material handling technologies, or related business systems preferred. •
Proficiency in the use of personal computers, Microsoft Office applications, and business software systems. • Strong attention to
detail with the ability to maintain a high level of accuracy in work activities. • Effective organizational, planning, and time
management skills. • Strong verbal and written communication skills with the ability to interact professionally with team members,
internal customers, and business partners. • Ability to troubleshoot routine system and operational issues and escalate concerns
as appropriate. • Ability to prioritize work, manage multiple tasks, and adapt to changing business needs. • Professional attitude
with a customer-focused and team-oriented approach. • Exhibits initiative by identifying and completing required tasks while
seeking guidance and input when appropriate. • Maintains accountability by taking responsibility for actions, commitments, and
results. • Upholds honesty, integrity, and professionalism in all interactions. • Fosters collaboration by building positive
working relationships and contributing to team success. • Embraces adaptability through openness to change, continuous learning,
and new challenges. • Demonstrates a willingness to collaborate with others, build relationships, and involve others in decision
making. • Demonstrates the ability to deliver results by solving problems, prioritizing tasks and resources, and focusing on
quality outcomes. • Demonstrates self-awareness and a commitment to personal and professional growth. • Demonstrates the ability
to drive customer value through an understanding of business needs and a commitment to service and operational excellence. •
Demonstrates a willingness to support improvement and innovation by identifying opportunities to enhance processes, systems, and
operational effectiveness. • Demonstrates ownership by following through on commitments, making sound decisions, and supporting
business objectives. • Demonstrates a willingness to collaborate with others, build relationships, and involve others in decision
making. • Demonstrates the ability to deliver results by solving or supporting others in solving problems, prioritizing tasks,
and/or resources, and focusing on outcomes. • Demonstrates self-awareness and the willingness to learn and grow, accept changes,
and effectively adapt to changing work demands. • Demonstrates the ability to drive customer value through knowledge of the
business, putting effort into identifying customer needs, and delivering work to maximize the value for customers. • Demonstrates
a willingness to promote the value of improvement and innovation by staying ahead of trends, creating ideas and opportunities, and
generating speed. • Demonstrates a willingness to take ownership by making decisions, taking responsibility, and driving things
forward. ESSENTIAL JOB REQUIREMENTS: • Must be able to lift up to 70 lbs. • Must be able to stand for extended periods of time •
Must be able to work at computer terminal/screen for extended periods of time if necessary • Must be extremely professional,
ethical, and customer-focused • Must be able to work flexible hours/overtime when necessary, including weekends • Regular and
on-time attendance