Service Desk Representative

Are you passionate about technology, problem solvin and helping people while growing your IT career? As a Service Desk

Representative at Dustin, you will become part of a supportive and collaborative team where knowledge sharing, continuous

learning, and customer satisfaction are at the heart of everything we do. Every day, you'll have the opportunity to solve

technical challenges and make a real difference for our customers.

• Accelerate your IT career through hands-on learning, continuous development opportunities, and a steep learning curve from day

one.

• Become part of a collaborative and supportive team culture where colleagues across Europe work closely together to solve

challenges and share knowledge.

• Make a real impact by helping customers every day, delivering first-class support, and creating positive customer experiences

through technology.

My name is Maria Holmström Blom and I am the Hiring Manager at Dustin. Our leaders passionate about creating a supportive and

trusting environment where everyone feels empowered to grow, develop their skills, and make a meaningful impact. We strongly

believe in collaboration, knowledge sharing, and helping each team member reach their full potential, while fostering a positive

team culture where we enjoy working together and celebrate our successes along the way.

You will be responsible for delivering the highest level of customer support by resolving technical issues, managing cases

efficiently, and ensuring a seamless customer experience that helps our customers succeed and remain satisfied.

Together with your team, you will be responsible for delivering high-quality support, meeting SLA commitments, and ensuring

customer satisfaction. You will work closely not only with your immediate colleagues but also with the Delivery, Operations, and

Sales teams to create a seamless support experience and efficiently address customer needs.

• Troubleshoot and resolve technical issues in collaboration with colleagues and specialist teams to ensure fast and effective

solutions.

• Manage and follow up on support cases according to ITIL processes, ensuring SLA compliance and maintaining clear communication

throughout the entire case lifecycle.

We see you as a curious and driven individual with a genuine interest in IT, someone who enjoys helping others and is motivated by

continuous learning and development in a collaborative environment.

• Technical aptitude and a strong interest in IT, along with a willingness to learn new technologies and develop your technical

expertise.

To ensure a fair recruitment process free from unconscious bias, we process applications anonymously and do not accept cover

letters. Please refrain from submitting one, as all selection decisions will be based solely on professional qualifications.