Lead Store Advisor, Flatiron

As the Senior Lead Retail Training Americas, you will define and drive the sales and service culture across the region, transforming how we interact with customers to deliver premium "wow" moments. In this position, you will be responsible for elevating our sales performance through continuous coaching, ensuring that every store in your region operates with the highest service standard to advocate the premium brand vision. You will deliver a diverse and hybrid model of training, actively shaping and defining how On expands its retail stores globally. Ultimately, you will bridge the gap between global training strategy and regional execution, delivering innovative and exciting learning focused on Onboarding, Sales and Service, Product Knowledge, Clienteling and Omnichannel Strategy, and Leadership Development to our retail teams across the Americas Region. - Sales & Service Strategy: Localize global service standards into actionable, sales behaviors. You will leverage our team's skills and capabilities within On’s premium standards and clienteling mindset, ensuring consistency across the region and teams. - Coaching & Development: Close the "Coaching Gap" across the region. You will implement a robust coaching cadence that starts with Lead Advisors and extends to Store Leaders, ensuring a clear focus on coaching behaviors that drive commercial results. - Business Acumen: Partner with the Head of Retail and Operations to assess regional performance gaps using store KPIs. You will translate these metrics into agile, bite-sized training interventions that store teams can deploy immediately to improve conversion, average basket size, and customer retention. - Strategic Regional Alignment: Act as the primary bridge between global training strategy and regional execution. You will localize global service standards and onboarding programs to fit the cultural and business nuances across the region, focusing heavily on transitioning to a premium, customer-centric mindset. - Team Leadership & Development: Lead and develop area trainers through onboarding and coaching. You will directly oversee the US East Coast while coordinating and supporting training resources across all other areas within the region. - Partner & Distributor Support: Support retail partners and distributor-led stores by connecting with their training teams and delivering a Train-the-Trainer (TTT) model. You will ensure consistent alignment with premium brand service standards and proactively manage any gaps. - Regional Roll-outs & Market Growth: Lead the regional roll-out of high-impact training initiatives, including omnichannel selling behaviors, advanced sales competencies, CRM/clienteling customer loyalty programs, and leadership development. You will establish training frameworks tailored to successfully opening new markets while driving efficiency and performance within mature markets. - Complex Problem Solving & Structure: Comfortably navigate new, complex problems across stores and areas to identify underlying issues and root causes. You will skillfully balance an entrepreneurial, innovative approach with the necessary operational structure and routines required for long-term regional success. - Advisory & Performance Metrics: Partner with regional leadership (Head of Retail, HR, Ops) to assess competency gaps. You will use regional key performance indicators (KPIs) to refine training strategies, maximize business impact, and report regional results back to global headquarters. - Budget Management: Take full responsibility for the regional training budget, managing allocations effectively for localization efforts, travel, and expenses. -Cross-Functional Collaboration: Partner with Customer Service, Commercial, VM, Merchandising, and Talent to unify training content across channels for efficient, fast, and cohesive regional roll-outs. - 8+ years of experience in retail training, with a proven track record of managing regional training strategies alongside leading, onboarding, and coaching teams of field/area trainers. - Proven capability in people leadership and development, with a history of setting clear priorities, providing quality assurance, and supporting colleagues to drive continuous improvement. - Highly comfortable making complex decisions independently and remaining productive under pressure, even when a predefined path or strategy is not available. - Demonstrated ability to balance entrepreneurial innovation with operational efficiency, challenging the status quo to champion premium new approaches. - Excellent influential communication skills, with a proven ability to build strong relationships across diverse backgrounds, navigate complex social dynamics, and successfully build cross-functional consensus. - Proactive and growth-oriented mindset, showing a willingness to take calculated risks and step outside your comfort zone to drive regional success. - Demonstrated ability to build coaching cultures, ensuring you don’t just train content, but actively develop people’s ability to lead and motivate others. - Exceptional ability to navigate matrixed organizations, influencing retail leaders to prioritize coaching despite the daily pressures of running a busy floor. - Excellent project management skills with the ability to drive complex, end-to-end regional initiatives. - Strong ability to adjust messaging and delivery for different audiences and cultural learning styles. - Ability to travel up to 60% of the time across the Americas region with occasional travel to other regions and Global Headquarters (Zurich). - Fluency in additional regional languages such as Spanish and Portuguese is highly advantageous. You will be based out of On’s New York City office and will oversee the training strategy for the Americas region, including the East Coast, West Coast, Central, and Brazil areas, along with any new markets that are part of On’s regional expansion. As a leader, you are responsible for sharing knowledge and learnings, and driving continuous improvement across the region through innovative means. You will leverage influential communication to build strong connections and achieve buy-in across a wide network of peers and leaders. You will lead and coordinate a regional team of trainers, providing them with coaching, clear priority setting, and quality assurance, while serving as a trusted advisor to regional retail leadership and reporting directly to Global Retail Training. Typical cash compensation range for this position inclusive of base + bonus + equity: $152,000 - $185,000. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose. On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.

As the Senior Lead - B2B Marketing, you will elevate and execute the integrated marketing strategy for key wholesale channels and critical key accounts, serving as the strategic driver and primary consultant for senior account and sales partners. Reporting to the Head of B2B Marketing, North America on the Brand Experience team, you will manage a high performing team, fostering their entrepreneurial spirit to deliver brand-building work that drives significant commercial impact and reinforces On's premium positioning. - Set the strategic course by defining the end-to-end B2B marketing strategy for specific channels, translating global brand priorities into clear, high-impact, account-specific execution plans, ensuring channel differentiation within the performance pillar - Lead the design and deployment of complex, integrated campaigns across in-store, digital, experiential, and media channels to ensure a consistent, premium, and elevated brand presence that drives sell-through - Serve as the senior strategic partner for both key account marketing leadership and internal sales leadership, driving alignment, synthesizing diverse interests, and securing necessary trade-offs at an elevated level - Mentor and empower a high-performing team to take ownership of their development journey, cultivating an environment of autonomy, calculated risk-taking, and accountability for achieving measurable results - Drive cross-functional excellence by leading seamless collaboration with Product, Visual Merchandising, Sales, and Tech Rep teams to amplify key brand stories and drive innovation in the B2B space - Partner with the Head of B2B Marketing + x-functional teams to build out sustainable processes, roles + responsibilities, and workflows for the team. - Anticipate market shifts and foresee potential obstacles within the B2B landscape, utilizing complex data and insights to continuously innovate and deliver solutions to new, complex problems - Champion a data-informed decision-making approach for all campaign development and performance measurement, ensuring marketing investments are precisely aligned with commercial objectives and deliver measurable, high-quality outcomes - Provide direction and support to cross-functional peers, skillfully simplifying complexity and aligning diverse teams to achieve shared organizational objectives - You bring 8+ years of progressive functional experience in B2B or wholesale channel marketing, ideally within an apparel or footwear brand - You have 2+ years of direct people leadership experience, guiding and developing high-performing marketing pods or teams to achieve strategic objectives and drive significant commercial outcomes - You are comfortable taking complex decisions and have a proven track record in balancing structured processes with an entrepreneurial innovation mindset, consistently challenging the status quo to find better ways of work - You are skilled in synthesizing people and interests, adept at anticipating, incorporating, and balancing the needs and concerns of various senior-level internal and external stakeholders to push execution forward - You have a deep understanding of developing and executing multi-channel marketing strategies in a global business, balancing central strategy with regional flexibility, with an emphasis on driving cultural relevance and premium execution at the account level - You are known for your courage to tackle challenging projects, address difficult issues constructively, and champion necessary changes, seeing conflicts as opportunities for growth - You have a strong sense of ownership and commitment, consistently following through on complex initiatives that impact several teams within or across functions and regions - You are willing to travel up to 30% to On’s global hubs and key accounts The Brand Experience team brings On’s mission to ignite the human spirit through movement to life across North America. We lead the physical expression of the brand across retail environments, events, and community activations — creating premium, high-impact moments that connect people to our brand. Our team includes B2B Marketing, Retail Marketing Operations, Visual Merchandising, Events, Community Marketing, and Technical Representatives — working together to build meaningful brand experiences across both On-owned and partner touchpoints. On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically – to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose. For a role based in our New York City office: Typical cash compensation range for this position inclusive of base + bonus + equity = $175,000-$215,000. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. At On we understand cash compensation is just one piece of your total rewards package. In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits, along with an industry leading PTO package, and competitive 401k program. Additional perks and benefits include: 11 paid US holidays, corporate office closure between Christmas and New Year, and a plethora of product perks! On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. We are requesting that you provide sensitive demographic information such as gender identity and race/ethnicity to help us ensure that we are creating equitable and fair experiences for all potential future team members. You are not required to provide this demographic information and this information will in no way impact your eligibility for hire.