Solutions Engineer | NYC (d/f/m)

Luminovo

🚀 YOUR ROLE Are you passionate about helping customers and teams get the most out of a powerful B2B platform? Do you enjoy turning complex product changes into clear, helpful content, and solving technical questions along the way? Then it’s an exciting time to join Luminovo. We’re scaling our product enablement function, both internally for our customer-facing teams and externally for our customers. As a Product Enablement Specialist, you’ll own and scale how product knowledge flows across Luminovo and out to our customers: from our Help Center and FinAI chatbot in Intercom, to the monthly product newsletter, to hands-on training in LumiAcademy. 🎯 PERFORMANCE OBJECTIVES To be successful in this role, you must excel in the following performance objectives: Customer support & experience * Own Intercom as DRI. Run our customer support in Intercom as the primary platform for an excellent customer experience, keeping first response time and time-to-close low. * Grow self-service. Continuously improve our FinAI chatbot and Help Center so customers can resolve questions on their own, and manage outbound messages (banners, pop-ups, product tours, newsfeed). Reporting & insights * Track the right KPIs. Run weekly analysis on outcome-driven metrics (first response time, time to close, chatbot resolution rate, conversation volume, CSAT) and surface insights for better decisions. Collaboration & gluework * Be the enablement hub. Serve as the binding force across Sales, CS, Marketing and Product, streamlining updates and driving feature adoption. * Partner with Product & Engineering. Maintain a reliable flow of product information and align early on upcoming releases and the actions they require. * Jump on customer calls when needed. Be comfortable joining video calls with customers when the situation calls for it. 🤓 WHOM YOU’LL BE WORKING WITH * The Product Enablement team (Fabian, Tine, and Ibrahim), who own Intercom, the Help Center, LumiAcademy and our product communication. * Our Product Managers and Engineers, to stay ahead of releases and translate them into clear enablement * Sales, Customer Success and Solution Engineers, whom you’ll enable with training and materials * Marketing & RevOps, to align on customer-facing product communication 🌐 LOCATION, TIME ZONE & TRAVEL * This is a remote role based in the USA or Canada. You'll work in Central Time (UTC-6) or further east — Eastern Time is great, but nothing further west (no Mountain, Pacific, or US West Coast). This keeps your day overlapping with US customers, so you can support them in real time, while still sharing enough working hours with the team in Germany to collaborate. * You should be happy to travel to the US from time to time for team and customer moments, including coworking weeks at our New York office. ⚡️ SKILLS, KNOWLEDGE, AND EXPERTISE Just so you know – we purposefully did not create a standard list of minimum qualifications for this role. We care much more about your motivation and ability to help us accelerate technical progress than we care just about your CV. If you're interested to find out more about why we banned requirements from our performance profiles – see here. We don't need you to be an expert in the electronics industry today. But you have to be willing to dive into it to understand our potential customers' unique situations and how our software tools can create value for them.   ⚡️ ABOUT LUMINOVO Luminovo is the first electronics supply chain platform that unites all data, processes, and stakeholders in the trillion-dollar electronics industry. We fundamentally believe that technology is the best tool that humankind has developed to tackle the biggest challenges we face as a society today. And we want to do our share in accelerating technological progress. We bring innovations to life faster and cheaper by creating a more connected and resilient electronics supply chain. To date, over 300 active customers worldwide are working with us towards this shared goal. Supported by leading investors such as Cherry Ventures, General Catalyst/LaFamiglia, Chalfen Ventures, and others, we have raised more than €20 million. Our core principles: putting people first & building great things As a remote-first company headquartered in Munich, our brilliant team is spread across cities including Munich, New York, Austin, Calgary, Berlin, London, Valencia, Nairobi, and Verona, among others. 🌍 Our team includes a mix of product enthusiasts, people advocates, business masterminds, and engineering experts. Among us are graduates from institutions like Stanford University and the University of Cambridge, as well as talented individuals with unconventional CVs. What matters most is their drive to build great things. We provide an authentic environment based on psychological safety to empower Luminerds from various backgrounds to succeed, grow, and focus on impact. Putting people first means that we deeply care about who our employees are, what makes them unique, and what they excel at. See what employees and candidates have to say about Luminovo on kununu and Glassdoor.

Mentimeter AB (publ)

Some people are technical but wish they were closer to the commercial side. Others are great in sales environments but struggle when the conversation gets technical. The person we are looking for is neither - you’re genuinely at home in both worlds. That's who we're looking for. You'll be joining Mentimeter's Strategic Accounts team - a sales team working with our most complex, high-value enterprise customers. You'll sit alongside Key Account Managers and Customer Success Managers, acting as their technical partner in deals, renewals, and expansions. When an enterprise IT team needs convincing, when a security review is holding up a contract, or when a customer's technical setup isn't working for them - that's when you step in. You'll be the first person in this role across EMEA, which means you'll have real scope to shape how we do Sales Engineering in Strategic Accounts. There's no predefined playbook. If you need one, this probably isn't the right role. But if you're energised by building something from scratch, it's a rare opportunity. What you'll do Partner with Strategic Key Account Managers in enterprise deals - owning the technical dimension of commercial conversations and helping move things forward when security, IT, or procurement are in the room Lead enterprise onboarding and setup for our most important customers: SSO, SCIM, domain control, workspace architecture, and integrations Engage directly with senior IT and security stakeholders, earning their confidence and translating their requirements into workable solutions Spot and resolve the technical blockers that slow down adoption, expansion, or renewal - before they become a problem Help the account team understand the commercial implications of technical decisions, not just the technical ones Feed patterns and recurring challenges back to our Product department in a structured way that actually influences the roadmap Raise the technical floor of the wider sales organisation through documentation and informal coaching Who you are You've spent 2+ years in a customer-facing technical role at a SaaS company - Solutions Consulting, Pre-sales, Implementation Consulting, or similar You understand enterprise IT environments well enough to hold a credible conversation: identity providers, SSO, SCIM, security reviews, and how large organisations actually make decisions You have a commercial mindset - you understand that how Mentimeter is set up has direct implications for account health, expansion, and retention, and you think in those terms You thrive in a sales environment. You enjoy the pace, the commercial focus, and being a part of retaining and growing deals You're highly self-directed. You don't need a manager to tell you what to do next - you read the situation and act You communicate clearly across audiences: technically credible with IT teams, business-relevant with executives, collaborative with your sales colleagues Professional-level English is a must; additional languages are a bonus What this role is not Not a technical support or ticket-handling function Not responsible for driving adoption or usage (owned by Customer Success) Not responsible for commercial negotiations or account ownership (owned by Key Account Managers) Resources to support you A close-knit Strategic Accounts team of KAMs and CSMs who will rely on you as a genuine partner Sales Operations, Sales Enablement, and Business Development support A strong toolstack: Salesforce, Notion, Mixpanel, Looker, Claude, NotebookLM, PlanHat, Braze, and more

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Solutions Engineer Adyen is looking for a Solutions Engineer with a solid understanding of and hands-on experience with technology, integration design, project management and a strong merchant focus. As an implementation consultant, you will be the primary point of contact for our merchant's technical teams, guiding them through the design, development, testing, and launch phases of their integrations with Adyen's platform. Your focus will be on ensuring an exceptional merchant experience throughout the project lifecycle.  In this role, you will have the opportunity to work on diverse projects that encompass various payment solutions, including e-commerce platforms, marketplaces, and card issuing programs. By leveraging your technical proficiency and business acumen, you will play a vital role in guaranteeing a smooth implementation process and maintaining open lines of communication with our merchants and internal teams. This position is based in our Brazil office, and the ideal candidate is both consultative and technical. What you'll do: * Utilize development and programming expertise to create scalable and robust solutions for merchant integrations, while ensuring adherence to payment best practices. * Serve as a consultative partner in specific verticals such as e-commerce, point of sale, and multi-faceted platforms, guiding merchants through integration processes. * Collaborate cross-functionally with Sales, Account Managers, Product, and Engineering teams to deliver seamless merchant experiences and drive continuous improvements. * Leverage project management and technical consulting skills to oversee high-quality project delivery, guaranteeing the technical integrity of merchant integrations. * Provide consultation on optimizing payment solutions, including checkout experiences, authentication, omni-channel payments, and platform onboarding, while collaborating with Developers and Product Managers to enhance the platform. Who you are: * C1 level proficiency in Portuguese and English is required for this position. * 5+ years of technical consultative experience, providing guidance and recommendations for clients integrating Web API solutions. Experience in payments is a plus. * Proven ability to quickly learn new technologies, understand complex systems (APIs, databases, SDK's, etc.), and desire to improve technical acumen. * Excellent communication skills; comfortable leading discussion with different audiences, e.g. development team, non-technical stakeholders and leadership.  * Ability to understand how different systems work together within a larger software environment. This includes in-depth knowledge and debugging of REST or similar API protocols. Check out what our implementation teams have to say about their roles here and here. OUR DIVERSITY, EQUITY AND INCLUSION COMMITMENTS  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.   This role is based out of our São Paulo office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.