Head of Operations

Two is bringing the very best of B2C e-commerce to B2B. We’re passionate about building solutions that enable B2B Merchants to

sell more, faster, and more efficiently. Our goal is to become the world’s largest B2B payment solution by 2030. We’re backed by

the very best VCs in the world - raised over €30m from Sequoia, Shine, Local Globe, Antler, Posten and influential angel investors

in Fintech.

Two is built by a passionate and energetic team with second-time founders with successful exits. We are a small, but mighty team

leading Two into new countries. We have a global mindset, but deeply understand local nuance. We are entrepreneurs at heart,

problem-solving to launch new countries end to end. We are team players that execute diligently from ideation to reality. We

believe in diversity in opinions and ideas and expect all employees to think like an owner.

Two is a remote-friendly company with a flexible working policy that supports both onsite and remote collaboration. For this role,

our ideal candidate would be based in Oslo.

The Operations team at Two comprises several verticals including Customer Support, FinOps, and Collections. We are looking for a

highly motivated and detail-oriented Head of Operations to drive operational excellence across our key processes and ensure smooth

day-to-day execution as we scale within the FinOps and Collections space.

This role involves overseeing critical operational workflows - such as payments, collections, and related financial processes -

while continuously improving efficiency, accuracy, and compliance. You’ll be responsible for identifying opportunities for

automation and leveraging AI-driven tools and insights to enhance decision-making, streamline processes, and improve performance

across teams.

Success in this role requires strong analytical, communication, and leadership skills, along with a structured approach to

problem-solving and a proactive mindset for continuous improvement.

• Oversee and optimize core operational processes across multiple verticals, including payments, collections, and related support

functions.

• Identify and implement automation opportunities, including AI-powered solutions that enhance process efficiency, forecasting,

and decision support.

• Monitor operational performance through data-driven KPIs and SLAs, ensuring consistency and accountability across teams and

partners.

• Collaborate cross-functionally with finance, product, engineering, and customer support to ensure seamless execution and

continuous process improvement.

• Serve as the internal sounding board for product teams, rigorously testing and refining AI-powered tools and prototypes to

ensure operational readiness before engineering scales them into the core product.

• Support servicing agents with complex queries and automation challenges, helping remove blockers and enabling higher efficiency

across teams.

• Act as a key contributor to the wider operations strategy, helping shape how Two delivers a best-in-class experience to

customers and partners.

• Proactive and autonomous - able to quickly understand complex workflows and take ownership of processes, identifying what needs

to be done and driving improvements independently.

• Comfortable leveraging AI tools, large language models (LLMs), automation platforms and data tools to streamline workflows and

enhance decision-making.

• Strong product-ops mindset: capable of bridging the gap between operational needs and technical implementation by

stress-testing product features before full-scale roll-out.