Operations Assistant/Coordinator, Cruise

DMC Nordic Norway is a renowned destination management company with locations in Bergen and Oslo. It specializes in delivering high-quality services for both cruise and non-cruise clients.

We are seeking motivated and detail-oriented Operations Assistants/Coordinators to join our teams

Personal Qualifications:

• Positive and service-oriented mindset, with a strong focus on guest satisfaction.
• Highly structured and organized, ensuring smooth operations and efficient workflows.
• Detail-focused and accurate, with strong attention to quality and precision.
• Proactive and independent, able to take initiative and drive tasks forward.
• Resourceful problem-solver, capable of finding effective solutions in dynamic situations.
• Strong multitasking ability, managing multiple priorities simultaneously with ease.
• Calm under pressure, able to think clearly, make sound decisions, and strategize effectively in stressful environments.
• Solid financial awareness, with the ability to accurately calculate rates and responsibly review and approve supplier invoices.

Key Responsibilities:

• Design, plan, and organize guest experiences across destinations throughout Norway.
• Serve as the primary liaison between clients, suppliers, and guests to ensure seamless communication.
• Travel to destinations to oversee on-site operations and guarantee service quality.
• Assisting guests upon arrival and provide follow-up support to enhance their overall experience.
• Manage financial processes, including calculating rates and approving supplier invoices.

Professional Qualifications:

• Collaborative team player, eager to support colleagues and contribute to shared success.
• Excellent communication and problem-solving skills, with the ability to build strong relationships.
• Strong time management abilities, capable of prioritizing tasks and meeting tight deadlines.
• Proficiency in Microsoft Office, particularly Excel, with solid technical competence.
• Fluent English skills, both written and spoken; Norwegian language proficiency is an advantage.
• Geographical knowledge of Norway, ideally with extensive travel experience across the country.
• Background in tourism, with cruise industry experience (especially Shore Excursions or Purser roles) considered a strong asset.
• Willingness to travel, often at short notice, to oversee operations and guest experiences.
• Flexibility with working hours, including evenings, weekends, overtime, and occasional 24-hour availability when required.

What We Offer

• Opportunity to work in the exciting cruise and travel industry
• International and collaborative work environment
• Career growth and professional development opportunities
• Dynamic role with exposure to global travel operations
• Homeoffice
• Competitive salary
• Excellent pension scheme
• Comprehensive health insurance
• Opportunity to travel to various cruise destinations and ports in Norway