Support Agent - Oslo

At Telavox, we’re looking for a Support Agent to join our Norwegian team in Oslo. In this role, you’ll be part of our customer

support team, supporting Norwegian customers with both finance-related and technical inquiries.

You’ll take ownership of customer cases, help resolve invoicing and finance-related questions, and troubleshoot technical issues

when needed. You’ll work closely with colleagues across Telavox to find the best solutions and ensure our customers receive fast,

professional, and solution-oriented support.

Our customers range from small companies to large Enterprise clients, which means the questions and challenges you’ll handle can

vary widely. You’ll get the opportunity to develop a broad understanding of both our products and our customers while working in a

collaborative and international environment.

You’ll be based at our Oslo office, where you’ll work closely with local colleagues and leaders, while also collaborating with our

support teams in Malmö and remotely across Sweden.

As a Support Agent, you’ll be responsible for handling customer cases across both finance-related and technical support. You’ll

help customers with invoicing questions, troubleshoot issues, and make sure cases are followed through to resolution.

You’ll collaborate with Customer Success, Finance, Engineering, and other internal teams when needed, and contribute to improving

our processes by sharing knowledge and identifying recurring issues.

We’re looking for someone who enjoys working with customers, solving problems, and taking ownership of their work. You’re curious,

solution-oriented, and comfortable handling a mix of finance-related and technical questions.

You enjoy learning new systems and processes and are not afraid to investigate an issue to find the right solution. You’re also a

strong communicator who knows when to solve something independently and when to collaborate with colleagues or escalate an issue.

You’ll be part of a distributed support organization, so you’re comfortable collaborating with colleagues across different

locations and working as part of a team.

You thrive in a role where you can make a real impact on customer satisfaction and enjoy solving a variety of challenges. You’re

curious, hands-on, and motivated by finding solutions while continuously developing your knowledge.

Most importantly, you’re excited about being part of Telavox’s continued growth in Norway and contributing to a strong customer

experience from our Oslo office.

Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform

for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates

telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect.

Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and

automation to push the boundaries of business communication.

We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to

our vibrant Telavox culture.

We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an

innovative, AI-driven telecom company, apply today with your CV and cover letter in English.