Telavox

JOIN TELAVOX AS VP UCAAS, DACH We help Operators and Service Providers across Europe and the Middle East, like E& and Free Pro, grow their B2B business with our state-of-the-art UCaaS platform. Operators integrate their fixed and mobile voice services with our platform. This lets them offer businesses of all sizes a complete suite: fixed and mobile telephony, a cloud phone system, AI, integrations, analytics, collaboration, and omnichannel features. Telavox Group is growing and profitable, with +1.6bsek in revenue and +400 Telavoxers in nine countries. Our ambition is clear: building a global software company serving Operators. ABOUT THE JOB Our customers are MNOs and Cloud PBX & VoIP Carriers that distribute our UCaaS service as part of their own portfolio. Germany, Austria, and Switzerland together form one of the largest telecom markets in Europe, and a key growth market for Telavox. We are now looking for a seasoned, results-driven VP UCaaS to open doors at the highest level, win new business, and build our presence across DACH. This is a senior, pure hunter role. Your mission is to identify, prospect, and close new Operator and Service Provider partnerships across Germany, Austria, and Switzerland, driving revenue growth for Telavox's mobile UCaaS offering. You report to the Head of Business Unit Telavox Platform, and initially the role has no direct reports. Main responsibilities: * Own new business end-to-end, from prospecting and pipeline building to negotiating and closing deals with Operators and Service Providers in the DACH region * Build and maintain a strong, qualified pipeline, build business cases, and forecast revenue against ambitious targets * Develop and execute the DACH go-to-market plan with Marketing, Product and leadership, and drive joint go-to-market initiatives with new Operator partners to help them win more end customers * Engage senior stakeholders across the Operator organisation and partner with Product, Engineering and Customer Service Delivery at Telavox to shape a winning offering and ensure successful delivery * Represent Telavox at industry events and in the DACH operator and channel ecosystem This role is remote/hybrid, most likely based in Germany. We offer a competitive senior package with base salary and attractive variable pay, and a real stake in the success you help build. ABOUT YOU You have done this before, with clear and proven success. You bring extensive experience selling telecom software to Operators and Service Providers, a track record of winning new logos and closing complex, high-value B2B deals, and a strong senior network across Operators in the DACH region. As a person, you are resilient, target-driven, and thrive on hunting new business, and you enjoy building something from an early stage. Key capabilities * Market insight and network: Comprehensive understanding of the DACH telecom landscape, regulation, and key players, with a strong C-level operator and channel network. * Telecom expertise: In-depth knowledge of VoIP, SIP trunking, UCaaS, and MNO/Service Provider business models. * Sales and partnerships: Proven in solution selling, building pipelines, negotiating complex contracts, and securing high-value partnerships. * Builder mindset: Thrives with high ownership in a growing market and is motivated by the opportunity to build the business, and potentially a team, as it grows. Degree in Business, Telecommunications, or similar; MBA is a plus. Fluent in German and English. JOIN US AT TELAVOX 💚 Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. Read more about our new HQ in Malmö 🏠! HOW TO APPLY! At Telavox, we don’t focus on fitting in. We focus on making room for everyone, regardless of background, experience, or who you are. We’re always looking for great talent, and we review applications on an ongoing basis. If you’re excited about joining an innovative, AI-driven telecom company, we’d love to hear from you! Apply with your CV and cover letter in English. Please note that, in accordance with GDPR, we only accept applications through our recruitment system, not by email. Learn more about what we do! ⬇️

Join Telavox as a Systems Engineer for Storage Are you a hands-on systems engineer who thrives in operational depth and wants to own the storage that the rest of engineering runs on? At Telavox, we run our own: our own Ceph clusters, on-prem Kubernetes, and a fleet of physical servers across six countries. We're providers of infrastructure, not consumers of cloud - a deliberate choice, and what our product and economics demand. Storage is where we're investing next. Ceph specifically is not a requirement. If you've run distributed or enterprise storage in production - Ceph, ZFS, Gluster, Lustre, MinIO, a vendor array - the instincts are what we're after, and we'll teach you ours. About the job This is a hands-on operations role. You'd own how our storage runs day-to-day - health, capacity, upgrades, expansion, and the operational foundations underneath it. You'll have real input into architecture, and you'll set the long-term direction with our storage lead rather than on your own. The emphasis here is deliberately operational - if making storage actually work, and being trusted to do it unsupervised, is the part you want, there's a lot of room in this role. Ceph (block and S3) is our main estate - real production storage, growing across regions, with Sweden the largest footprint. Your day-to-day would be mostly spent on things like: Keeping the clusters healthy - issues, monitoring, capacity planning, upgrades, and expansion across regions Getting the foundations right: stability, security, predictable scaling. Making the work repeatable - runbooks, upgrade procedures that hold across regions, automation for what's manual today You won't work in isolation from the rest of the platform: on-prem Kubernetes runs most of our workloads and has clear impact on the storage domain, and our Ansible-driven server and OS fleet spans six countries How we work together: You’ll join our Infrastructure Engineering team of around 15 people, working from our Malmö HQ, Gjuteriet, with international colleagues working remotely. English is our working language, and Swedish is a bonus. There’s no mandatory on-call rotation, although Compute and Storage have an informal secondary list. You’ll have real ownership from day one, with plenty of room to identify, propose, and implement improvements. We also use Claude Code across Engineering, and you’ll help explore how it can support our platform work. About you You treat automation as the direction and repetition as its trigger, you factor in risk from the start rather than discovering it at the end, and you're pragmatic enough to do the manual work until automation catches up. We're looking for: Real operational depth in distributed or enterprise storage - a system you've run in production, been on the hook for, and debugged under pressure. Which system matters far less than how deeply Strong Linux fundamentals - the substrate everything else sits on Comfort taking an unclear problem, scoping it, and seeing it through We strongly value experience with Ceph or object storage at scale, Ansible or similar configuration management, and operating systems across distributed environments. Experience with on-prem Kubernetes, server/OS lifecycle management, or firmware, BIOS, and BMC/IPMI is also a plus. We’re looking for someone at a mid-to-senior level, with growth focused on deeper expertise, broader ownership, and becoming the go-to person for storage across the organisation. Join us at Telavox 💚 Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. Read more about our new HQ in Malmö 🏠! How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English. For any questions, feel free to reach out to Emil Nilsson, Engineering Manager emil.nilsson@telavox.com. Learn more about what we do! ⬇️

Join Telavox as a Network Engineer - Platform & Technical Enablement Are you a network engineer with solid routing fundamentals who also feels at home in a Linux shell? At Telavox, our infrastructure team is growing, and we’re looking for a Network Engineer to help scale and secure the backbone of our global communication services. More and more of our network runs on open source routing software on standard servers, managed as code, alongside traditional network gear. You’ll join a highly skilled, collaborative team that likes automation-first thinking and continuous learning. If you want hard problems with real impact and enjoy working across teams, this role is for you. About the job As a Network Engineer at Telavox, you’ll play a key role in designing, building, and operating our core network infrastructure. That covers data center networking, edge PoPs, cloud native integrations, and infrastructure automation. You’ll work with experienced engineers who share a DevOps mindset and work with autonomy, quality, and speed. Your day-to-day work may include: Designing and implementing scalable network solutions, both on-prem and across distributed global environments Building and operating Linux-based routing alongside our existing network platforms Automating configuration, monitoring, and provisioning with tools like Ansible, Python, and Bash Expanding and maintaining our international edge network of PoP sites Managing our hybrid infrastructure and private cloud, with Kubernetes networking at the core Supporting our infrastructure APIs so product teams can self-serve Ensuring high availability and performance with OSPF, BGP, EVPN, VXLAN and WireGuard/IPsec Collaborating across product and platform teams to turn complex requirements into practical, robust infrastructure This role can be based in either our Malmö HQ or in our Stockholm office. About you You’re a systems thinker with deep networking expertise and a drive to simplify, automate, and scale. You’ve run production networks at scale and know Linux well enough to troubleshoot and build on it, whether you already route on Linux or want to go further in that direction. You’re structured in your approach but flexible in how you find solutions. Key skills and experience we’re looking for: Extensive experience designing and operating production-grade network environments Solid working knowledge of Linux and Linux networking Strong command of routing protocols (BGP, OSPF), overlays (VXLAN, EVPN), and secure networking (WireGuard, IPsec) Comfortable with automation and scripting (Ansible, Python, Bash) Experience with monitoring and observability tools such as NetBox, Prometheus, and Grafana Good understanding of network segmentation, zero trust principles, and security practices for critical infrastructure Excellent communication skills and a collaborative mindset; you enjoy sharing knowledge across team boundaries Good to have: Experience running routing or packet forwarding on Linux with open-source software Experience with Juniper or similar carrier-grade platforms Hands-on experience with hypervisor and container-based workloads, especially Kubernetes on-prem Network or cloud certifications (JNCIE, CCNP, AWS, etc.) Join us at Telavox 💚 Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. Read more about our new HQ in Malmö 🏠! How to apply! At Telavox, we don’t focus on fitting in. We focus on making room for everyone, regardless of background, experience, or who you are. We’re always looking for great talent, and we review applications on an ongoing basis. If you’re excited about joining an innovative, AI-driven telecom company, we’d love to hear from you! Apply with your CV and cover letter in English. Please note that, in accordance with GDPR, we only accept applications through our recruitment system, not by email. For any questions, feel free to reach out to Hiring Manager Emil Nilsson at emil.nilsson@telavox.com Learn more about what we do! ⬇️

JOIN TELAVOX AS A KEY ACCOUNT DIRECTOR FOR THE NORDICS 🚀 Are you a commercially driven relationship builder who enjoys growing strategic partnerships and turning opportunities into long-term business results? At Telavox, we work closely with operators and service providers to help them grow their B2B business through innovative communication solutions. Telavox is a fast-growing digital telco that combines the reliability of telecom with the agility of SaaS. Our UCaaS platform enables operators and service providers across Europe and the Middle East to offer businesses smarter communication solutions, bringing together fixed and mobile telephony, phone systems, AI, integrations, analytics, collaboration, and omnichannel features. Our service provider customers include Mobile Network Operators (MNOs) and Cloud PBX and VoIP carriers that distribute our platform as part of their own product portfolios. We are now looking for a Key Account Director to take ownership of one of our largest and most strategic operator partnerships in the Nordics. This is an opportunity to shape a key relationship, drive upsell and revenue growth, and play an important part in our ambition to build a global software company serving operators. ABOUT THE JOB As our Key Account Director, Nordics, you own and develop one of our most important operator relationships. Your main mission is to grow the partnership by identifying new business opportunities, strengthening relationships across the customer's organisation, and turning shared ambitions into measurable results. You are the primary point of contact and trusted advisor to the operator, building relationships from operational teams to executive management. You understand their business, priorities, and challenges, and use that insight to identify opportunities for expansion, increased adoption, and revenue growth. This includes helping the operator acquire more end customers, expand its service offering, and generate more revenue through our platform. This is a senior, commercially focused role where you lead through influence rather than formal authority. The role has no direct reports, so success depends on your ability to bring together the right people across Telavox and the operator, aligning commercial ambitions with product capabilities and operational delivery to make the partnership successful. You will report to the Head of Business Unit Telavox Platform and work closely with teams across Product, Engineering, and Customer Service Delivery. Your day-to-day work includes: * Own and develop the overall relationship with the operator, acting as their main point of contact and trusted advisor across all levels of the organisation * Build and execute a strategic account plan with clear goals for revenue growth, customer adoption, customer satisfaction, and long-term partnership development * Identify and drive upsell and expansion opportunities through new services, customer segments, and use cases * Lead commercial discussions, negotiations, renewals, and contract expansions, ensuring value for both parties * Build business cases and use commercial insights and data to identify opportunities and support decisions that drive growth * Collaborate with Product, Engineering, and Customer Service Delivery, as well as teams within the operator, to align priorities and deliver a strong customer offering * Work with the operator on joint go-to-market initiatives to grow their B2B business and increase adoption of our platform * Monitor account performance, forecast revenue accurately, and proactively manage risks, challenges, and escalations * Represent Telavox at industry events and continue building strong relationships across the Nordic operator ecosystem The role is remote or hybrid, based within the Nordics. ABOUT YOU You are a commercially minded relationship builder with deep expertise in telecom software solutions and several years of experience developing strategic partnerships and growing complex B2B accounts. You understand that successful account management goes beyond maintaining relationships; it requires commercial curiosity, a clear strategy, and the ability to turn customer needs into business opportunities. You are comfortable navigating complex organisations, engaging with senior stakeholders, and bringing different teams together around shared goals. You combine a long-term perspective with a strong drive to create results, and you know how to balance customer value with commercial growth. You are structured, trustworthy, and proactive. You build credibility through your understanding of the customer's business, follow through on commitments, and know how to influence people without having direct authority over them. We are looking for someone with: * Several years of experience in strategic account management or senior B2B sales, ideally within telecom software, with operators, or in a service provider environment * A proven track record of owning and growing large, complex customer relationships, including strategic account planning, stakeholder mapping, and executive engagement * A strong understanding of the Nordic telecom landscape, including key players and business models, ideally combined with an established network within the operator ecosystem * In-depth knowledge of VoIP, SIP trunking, UCaaS, and MNO or service provider business models * Experience identifying commercial opportunities, developing business cases, and negotiating complex contracts, renewals, and expansions * Strong solution-selling skills and the ability to understand technical solutions and translate them into clear customer value and business outcomes * The ability to use data and commercial insights to support decision-making, identify opportunities, and drive account growth * Strong relationship-building and stakeholder management skills, with the confidence to engage with decision-makers at all levels * A collaborative and influential way of working, bringing together teams across different functions and organisations to achieve shared results * A bachelor's degree in Business, Telecommunications, or a related field. An MBA is a plus * Fluent English, written and spoken. A Nordic language such as Swedish, Norwegian, Danish, or Finnish is a strong plus JOIN US AT TELAVOX 💚 Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. Read more about our new HQ in Malmö 🏠! HOW TO APPLY! At Telavox, we don’t focus on fitting in. We focus on making room for everyone, regardless of background, experience, or who you are. We’re always looking for great talent, and we review applications on an ongoing basis. If you’re excited about joining an innovative, AI-driven telecom company, we’d love to hear from you! Apply with your CV and cover letter in English. Please note that, in accordance with GDPR, we only accept applications through our recruitment system, not by email. Looking forward to your application! Learn more about what we do ⬇️

JOIN TELAVOX AS GTM ENGINEER We're looking for someone to join our GTM Engineering team with a focus on our AI Receptionist. When our largest enterprise customers bring our AI Receptionist product, you join our delivery team as the AI expert. You help design and configure the AI solution, connect it to our stack, and make sure it delivers real value. The best solutions don't stay one-offs; they get built into our scalable mass-market product. ABOUT THE JOB Our delivery team owns the overall delivery; you bring the deep AI knowledge. You'll map customer processes, shape the AI solution with their stakeholders, and configure AI agents, integrations and automated workflows on the Telavox stack. What you learn goes back to product and engineering to be built into the core product. Your day-to-day work may include: * Meeting enterprise customers to find where AI and automation create value * Designing solutions and building business cases and ROI with the customer's own data * Configuring AI voice agents, integrations and workflows, and solving problems along the way * Acting as the AI expert in large delivery projects and helping colleagues level up * Guiding customers, from IT to management, towards AI-assisted call and case handling * Feeding repeatable solutions and AI market insights back to product and engineering ABOUT YOU You're the person others turn to when it comes to AI. You're as comfortable in a customer workshop as in a complex configuration; you build trust at every level, and you have strong opinions on what good AI should sound and feel like. What we're looking for: * Deep, hands-on experience with AI, automation, and integrations * Clear communicator with both technical and business stakeholders * Quick to learn new tools and comfortable defining things as you go * Strong analytical and problem-solving skills * Professional Swedish and English, written and spoken Bonus skills: * Experience with AI voice or automation tools such as n8n * Experience with telephony, UCaaS, or contact center technology JOIN US AT TELAVOX 💚 Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. Read more about our new HQ in Malmö 🏠! HOW TO APPLY! At Telavox, we don’t focus on fitting in. We focus on making room for everyone, regardless of background, experience, or who you are. We’re always looking for great talent, and we review applications on an ongoing basis. If you’re excited about joining an innovative, AI-driven telecom company, we’d love to hear from you! Apply with your CV and cover letter in English. Please note that, in accordance with GDPR, we only accept applications through our recruitment system, not by email. For any questions, feel free to reach out to Hiring Manager Karl Månsson at Karl Månsson at karl.mansson@telavox.com. We review applications continuously, and internal candidates are welcome to talk to Karl first. Learn more about what we do! ⬇️

Join Telavox as a Security Engineer 🔐 Are you a hands-on security engineer who enjoys being close to the code, the systems, and the teams building them? At Telavox, security is not a gate at the end of development. It is an embedded capability that enables us to move fast, safely, and at scale. Telavox is a fast-growing digital telco that combines the reliability of telecom with the agility of SaaS across Europe and across the globe. As our platform grows, security becomes a force multiplier, not just protecting what we build, but actively enabling engineers to ship better and safer software every day. We are growing our Security Engineering team and looking for a Security Engineer to join our engineering organisation. You will work side by side with our Security Engineering Lead, sharing the same mission and many of the same activities, and bringing your own depth and perspective to the team. Together you will make security a built-in property of every system we ship, by making the secure way the easy way for every engineering team. About the job As a Security Engineer, you are part of the engineering execution layer that makes security real across the Platform organisation. You work across product and platform teams, building paved roads, secure defaults, and standards that teams adopt as their own, instead of doing every team's security for them. You are a close partner to the Security Engineering Lead, who sets direction and priorities for the function. You complement each other: you share the work, challenge each other's thinking, and divide focus areas based on where your strengths are deepest. You also help bridge the gap between the CISO's strategic direction and day-to-day engineering reality, turning security goals into concrete engineering outcomes. Your day-to-day work includes: Build and evolve paved roads that make secure choices the default, such as vulnerability management workflows, secrets handling, and secure-by-default patterns in CI/CD Work cross-functionally with engineering teams, understanding their context and helping them adopt security improvements in a way that fits how they build Own and evolve vulnerability management, SAST/DAST, dependency scanning, and secrets scanning across our code and services, and make sure findings actually get fixed Translate risks and requirements from customers, operators, audits, and the risk register into concrete, sized work for the right teams, and follow up so it lands and stays landed Triage and coordinate responses to emerging threats: assess severity, involve the right teams, and drive issues to resolution Share ownership of the security roadmap with the Security Engineering Lead, and take clear ownership of the areas where your experience is strongest The role is based either at our new HQ in Malmö or in our Stockholm office. About you You are a pragmatic, hands-on security engineer who enjoys working closely with engineering teams and across team boundaries. You are comfortable moving between code, tooling, and architecture discussions, and you care about making security scalable, practical, and usable. You are just as comfortable working independently as you are in a small team where you and a colleague share responsibility for a broad area. You believe security works best when it is distributed, automated, and embedded, not bolted on in the end. You lead through explanation and good defaults rather than gates and approvals. You think ahead about what embedded security looks like when engineering is increasingly AI-augmented: agent credentials, MCP and tool-use boundaries, and secure-by-default workflows for code that humans and models write together. We are looking for someone with: A hands-on background in software or platform engineering, with real comfort in the terminal, able to run scans, inspect output, and file a PR when needed At least 3-5 years of professional experience in software engineering, platform engineering, DevOps, or a closely related technical role Demonstrated experience with the security tooling landscape, such as vulnerability management, SAST/DAST, dependency scanning, and secrets scanning, understanding trade-offs, not just installation Experience building shared tooling, standards, or paved roads that other engineering teams adopt A teaching and enabling mindset: sharing knowledge, running hands-on deep-dives, and leaving capability behind rather than creating dependency Strong ability to collaborate with engineers across teams, influence without formal authority, and translate security risks into practical engineering work A collaborative way of working with a lead and peers, including sharing context, dividing focus areas, and giving and receiving honest feedback Fluent English, written and spoken. Swedish is a plus Join us at Telavox 💚 Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. Read more about our new HQ in Malmö 🏠! How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English. For any questions, feel free to reach out to Hiring Manager Filip Ahlberg at filip.ahlberg@telavox.com Learn more about what we do! ⬇️

Join Telavox as an Engineering Manager We're looking for an Engineering Manager who wants to establish a new function in an environment of rapid growth, someone who can earn trust across engineering teams they don't manage and knows when to add structure and when to stay out of the way. You'll combine hands-on technical credibility with the judgment to know how much rigor a given moment actually needs. If you enjoy building structure for things teams already are working with on their own, working across team boundaries, and helping engineers get better at owning what they ship, this is your opportunity to shape how Telavox runs production. About the job Production Engineering (PE) builds lasting structure around how Telavox runs production: reliability standards, on-call setup, and change/release management. These aren't new topics for us; what's new is the dedicated ownership we're building around them, starting with you. Your role will be to open the ground here, prioritising whichever area you can move fastest on first. You'll work across teams you don't manage day-to-day, building the standards and processes that let engineering teams run production more reliably and change it more safely. Telavox supports operators across the Nordics and globally, and as we bring on more of them, keeping things reliable while we change them safely becomes strategically critical to how we scale. We expect this function to grow into a team over time. Your day-to-day work will include: Mapping today's practices (on-call, incident follow-up, release/change process) and turning what you find into a concrete starter kit or standards Owning the reliability foundation: error-budget accounting, paging, and runbook platforms Shepherding change and release practice, including our operator-facing change interface Working closely with engineering teams and their managers to drive adoption without direct authority over their roadmaps Identifying where AI-assisted tooling can meaningfully reduce toil (e.g., incident/RCA tooling) About you You're comfortable being one of the first names on a small, high-trust function, building credibility through hands-on delivery rather than a large team underneath you from day one. You may come from an SRE, incident management, or production engineering background, or from a release/change management and process background with strong technical grounding. Key skills and experience we're looking for: Experience with production reliability practices (SLIs/SLOs, incident management, on-call) and/or change & release management in a live, customer-facing platform Comfortable driving standards and adoption across teams you don't formally manage Confident operating with ambiguity: the structure around this work is still taking shape Solid technical grounding, enough to be credible in incident command or architecture-adjacent conversations Strong communicator, able to work with engineering teams, EMs, and external operator counterparts alike Experience from a SaaS or B2B environment, ideally having felt firsthand where formal change-board processes cause pain or friction Join us at Telavox 💚 Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. Read more about our new HQ in Malmö 🏠! How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English. For any questions, feel free to reach out to Hiring Manager Filip Ahlberg at filip.ahlberg@telavox.com Learn more about what we do! ⬇️

Join Telavox as a Backend Software Engineer – AI Assist 🤖 Are you a backend engineer who wants to see AI run in production, not in a demo? AI Assist turns every recorded phone call on the Telavox platform into a transcript, a summary and action items for the people who took the call. We are looking for an engineer who is at home where distributed systems, telephony, and large language models meet. In this role, placed in Malmö or Stockholm, you'll build and run the services behind AI Assist: turning a finished call into text and insight, and delivering the result to our apps and our admin portal. You'll work in a small team with a lot of ownership, shaping what to build together with the product manager day to day, and what you ship reaches real customers and partners the same week. If you'd like to take the next step in your career and are excited by the challenge of making AI dependable at scale, this is your opportunity! About the job AI Assist is live today, sold both directly and through telecom operators across Europe, and usage is growing month over month. You'll join the team that owns it end to end, from the transcription pipeline to the APIs our apps and customers use. Much of the work is classic backend engineering with an AI twist: asynchronous processing, third-party model APIs, access control, metering, and data that has to be handled correctly under GDPR and EU data-residency requirements. You'll work side by side with a colleague focused on model evaluation and transcription quality, with the AI Agents team next door building our AI agent platform, and with the telephony, apps and platform teams whose systems yours plug into. Our stack: Java and Spring Boot, Kubernetes, and Google Vertex AI with Gemini and other model providers for transcription and analysis. Your day-to-day work may include: Designing, implementing and testing new capabilities in the AI service, from summaries a customer can shape themselves to the controls an admin needs to roll the product out. Evolving the transcription pipeline together with the telephony and platform teams. Integrating LLM and speech APIs in a production setting: asynchronous processing, quotas and rate limits, and keeping data within the EU. Building the APIs that serve transcripts to our apps, our admin portal and our customers, with access control and data retention done right. Owning what you ship: observability, alerting, and the follow-up when something fails. About you You're a product-minded backend engineer who likes owning a service from design to production, and who is comfortable in a system that spans several teams and a telephony platform with two decades of history. You care about correctness where it matters (who may read what, what is stored for how long, what a customer is billed for), and you enjoy the pace of a small team with customers and partners waiting for what you build. You don't need to be an AI researcher. You need to be the engineer who makes AI dependable. Key skills and experience we're looking for: Several years building backend services in Java, preferably with Spring Boot Strong understanding of REST APIs, asynchronous processing, and system integration across service boundaries Experience running services in production: monitoring, observability, and debugging in a distributed system Experience with relational databases and queue-based or job-based architectures Proficient in English, both spoken and written Good-to-have skills: Python, which we use alongside Java across the AI domain Experience calling LLM or speech-to-text APIs from production code (Gemini, OpenAI or similar) Experience deploying and running services on Kubernetes Familiarity with telephony concepts (SIP, call recording, PBX) or with GDPR and data-residency requirements in practice Join us at Telavox 💚 Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect. Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication. We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture. Read more about our new HQ in Malmö 🏠! How to apply! At Telavox, we don't focus on fitting in; we focus on making room for everyone. We’re always on the lookout for great talent, so applications are reviewed continuously. If you're ready to be part of an innovative, AI-driven telecom company, apply today with your CV and cover letter in English. Learn more about what we do! ⬇️