Key Account Director - Nordics

Are you a commercially driven relationship builder who enjoys growing strategic partnerships and turning opportunities into

long-term business results? At Telavox, we work closely with operators and service providers to help them grow their B2B business

through innovative communication solutions.

Telavox is a fast-growing digital telco that combines the reliability of telecom with the agility of SaaS. Our UCaaS platform

enables operators and service providers across Europe and the Middle East to offer businesses smarter communication solutions,

bringing together fixed and mobile telephony, phone systems, AI, integrations, analytics, collaboration, and omnichannel features.

Our service provider customers include Mobile Network Operators (MNOs) and Cloud PBX and VoIP carriers that distribute our

platform as part of their own product portfolios.

We are now looking for a Key Account Director to take ownership of one of our largest and most strategic operator partnerships in

the Nordics. This is an opportunity to shape a key relationship, drive upsell and revenue growth, and play an important part in

our ambition to build a global software company serving operators.

As our Key Account Director, Nordics, you own and develop one of our most important operator relationships. Your main mission is

to grow the partnership by identifying new business opportunities, strengthening relationships across the customer's organisation,

and turning shared ambitions into measurable results.

You are the primary point of contact and trusted advisor to the operator, building relationships from operational teams to

executive management. You understand their business, priorities, and challenges, and use that insight to identify opportunities

for expansion, increased adoption, and revenue growth. This includes helping the operator acquire more end customers, expand its

service offering, and generate more revenue through our platform.

This is a senior, commercially focused role where you lead through influence rather than formal authority. The role has no direct

reports, so success depends on your ability to bring together the right people across Telavox and the operator, aligning

commercial ambitions with product capabilities and operational delivery to make the partnership successful.

You will report to the Head of Business Unit Telavox Platform and work closely with teams across Product, Engineering, and

Customer Service Delivery.

• Own and develop the overall relationship with the operator, acting as their main point of contact and trusted advisor across

all levels of the organisation

• Build and execute a strategic account plan with clear goals for revenue growth, customer adoption, customer satisfaction, and

long-term partnership development

• Collaborate with Product, Engineering, and Customer Service Delivery, as well as teams within the operator, to align priorities

and deliver a strong customer offering

You are a commercially minded relationship builder with deep expertise in telecom software solutions and several years of

experience developing strategic partnerships and growing complex B2B accounts. You understand that successful account management

goes beyond maintaining relationships; it requires commercial curiosity, a clear strategy, and the ability to turn customer needs

into business opportunities.

You are comfortable navigating complex organisations, engaging with senior stakeholders, and bringing different teams together

around shared goals. You combine a long-term perspective with a strong drive to create results, and you know how to balance

customer value with commercial growth.

You are structured, trustworthy, and proactive. You build credibility through your understanding of the customer's business,

follow through on commitments, and know how to influence people without having direct authority over them.

• Several years of experience in strategic account management or senior B2B sales, ideally within telecom software, with

operators, or in a service provider environment

• A proven track record of owning and growing large, complex customer relationships, including strategic account planning,

stakeholder mapping, and executive engagement

• A strong understanding of the Nordic telecom landscape, including key players and business models, ideally combined with an

established network within the operator ecosystem

• Experience identifying commercial opportunities, developing business cases, and negotiating complex contracts, renewals, and

expansions

• Strong solution-selling skills and the ability to understand technical solutions and translate them into clear customer value

and business outcomes

• Strong relationship-building and stakeholder management skills, with the confidence to engage with decision-makers at all

levels

• A collaborative and influential way of working, bringing together teams across different functions and organisations to achieve

shared results

Since Telavox's journey started in 2002, we have strengthened our position as the leading forward-thinking communication platform

for businesses. As a digital mobile operator, we develop and own our all-in-one communication platform, which integrates

telephony, PBX, messaging, meetings, and contact centers, giving businesses a smarter way to connect.

Today, we’re a thriving company with 1.9 billion SEK in revenue and 500+ Telavoxers across nine countries. We embrace AI and

automation to push the boundaries of business communication.

We offer flexible work options and adaptable hours, giving you the freedom to balance life and career while staying connected to

our vibrant Telavox culture.

At Telavox, we don’t focus on fitting in. We focus on making room for everyone, regardless of background, experience, or who you

are.

We’re always looking for great talent, and we review applications on an ongoing basis. If you’re excited about joining an

innovative, AI-driven telecom company, we’d love to hear from you! Apply with your CV and cover letter in English.