
Capi Money · Paris
Capi is building the financial infrastructure for emerging markets trade. Backed by $18M+ from top-tier investors like Creandum, Y Combinator, General Catalyst...
Capi is building the financial infrastructure for emerging markets trade.
Backed by $18M+ from top-tier investors like Creandum, Y Combinator, General Catalyst, and angels from Revolut, Checkout, Stripe,
and Remitly, we’re building the financial infrastructure that emerging markets deserve.
Our mission is to grow GDP in emerging markets by making the global financial system fairer and more accessible. We’re tackling
global trade, making it easier for importers to pay their international suppliers. Our platform enables businesses to expand
rapidly, create jobs, and be engines of prosperity for their countries.
Our team is made up of approx 100 people across 10 countries; we are a group of a highly-ambitious, get-it-done people, who like
to work hard on something that has a tangible impact in the world. And we’re looking for more people to join our team!
Take a look through Capi’s mission & values.
We are looking for an experienced and autonomous People Operations Lead to own and improve our People Ops function across France
and our global offices.
You will be the go-to expert for French employment law and the operational backbone for the employee lifecycle across multiple
jurisdictions — building scalable systems, owning compliance, and partnering closely with the Head of People on our most complex
people challenges.
This is a high-ownership role for someone who has done this before in a fast-moving environment and is ready to build, not just
execute.
French Employment Law & Compliance Ownership
leave entitlements, and statutory requirements.
People Operations
payroll inputs, and benefits coordination.
Process Design & Improvement
Culture & Employee Experience
Must-haves
questions.
Nice-to-haves
as we scale across multiple regions.
and leadership across our markets.
Capi is an equal opportunity employer and welcomes candidates from diverse backgrounds. We’re all about building a diverse,
inclusive team at Capi. Whoever you are, we’d love to hear from you. If there’s anything you need to make the interview process
easier—whether it’s accessibility support, a different format, or just a heads-up about what to expect—just let us know, we’re
happy to help.
WHO ARE WE? iBanFirst is a fast-growing European fintech that is revolutionizing international payments for SMEs. Founded in 2016, our platform empowers Small & Medium Multinationals (SMMs) to regain control over their payment operations: currency conversion (FX), international transactions, and foreign exchange risk management across 140 countries — quickly, transparently, and securely. We make life easier for SMEs through an advanced technology platform (automation, APIs, AI…) combined with dedicated expertise, offering the best of both worlds: the agility of a SaaS solution and the reliability of a trusted partner. By simplifying complexity, iBanFirst helps thousands of bold companies seize global business opportunities with peace of mind — delivering simplicity, transparency, and security. KEY FIGURES * 350+ employees across 14 offices in 11 European countries * 30+ nationalities represented, average age: 32 * 10,000 corporate clients trust us * €80M in revenue in 2025, with a target of around €100M in 2026 * Profitable for nearly two years * Ranked for 7 consecutive years in the Financial Times FT1000, among the fastest-growing European companies * An NPS of 87.5 — an exceptional score in our industry that reflects enthusiastic client feedback on the simplicity, speed, and quality of our service A STRONG CULTURE BUILT AROUND 4 CORE VALUES * Team First: The complexity of our industry demands collective intelligence. We prioritize cooperation, transparency, and knowledge sharing. Success is a team effort, and decisions are made together. * Tenacity: We're transforming a challenging and highly regulated market. It requires endurance, fast learning, and resilience — qualities rooted in our entrepreneurial DNA. * Transformation: Innovation is not a buzzword; it's a necessity in a constantly shifting and strategic sector. We innovate with intent: every technical, product, or organizational improvement is designed for real impact. * Trust: Trust is the foundation of everything we build — with our clients and, above all, internally. It's driven by ownership, autonomy, and a shared commitment to transparency, rigor, and reliability. WHY JOIN US? * We operate at the heart of a strategic and fast-evolving sector: international payments for SMEs — a complex, high-potential market. * We're driven by a meaningful mission: helping bold "Small & Medium Multinationals" succeed globally. * Our platform integrates cutting-edge technologies (AI, automation…), making it an ideal playground to test, learn, and innovate continuously. * You'll join an agile environment where your expertise has tangible impact, working alongside talent from top financial institutions. * iBanFirst is profitable and backed by long-term investors: Xavier Niel and Bpifrance, historical shareholders, and Marlin Equity Partners, who joined in 2021 to support our international ambitions. Joining iBanFirst means joining a profitable, international, fast-growing company at a pivotal moment — where commercial transformation and data-driven decision-making are at the heart of our next phase of growth. RECRUITMENT CONTEXT We are investing in building and strengthening our Revenue Operations function as iBanFirst enters a key phase of commercial transformation. With a new CRO on board and our commercial teams evolving across Europe, we are creating the conditions for a high-impact RevOps function that sits at the very centre of the business — a true intelligence hub for performance. This is a moment of real opportunity: the Rev Ops team will have direct visibility with the CEO and executive leadership, and will play a central role in shaping how iBanFirst grows across markets. MANAGER & TEAM You will report to Anne-Sophie Pradier, VP Revenue Operations & Partnerships. You will work hand-in-hand with Anne-Sophie and in close collaboration with Alexandre Schont (Chief Revenue Officer), Anne-Sophie's N+1, who will be a key partner for strategic discussions on commercial performance. Your work will feed directly into decisions at CRO and executive level. The Revenue Operations team is structured around two complementary pillars: * Revenue Operations — strategic analytics, KPI definition, funnel intelligence, business partnering with the CRO * Sales Operations — execution-focused, working closely with country managers and commercial teams on process, CRM, and productivity You will be the RevOps Lead — working at the intersection of data, strategy, and commercial execution, with high visibility across the organisation. WHAT WILL YOU DO? With a cross-functional view of the full customer lifecycle — acquisition, closing, retention — you will be a key driver of alignment between our Sales, Marketing, and Customer Success teams across multiple markets. You are equal parts data cruncher and strategic partner: as comfortable diving into the numbers as you are presenting insights to leadership. KEY RESPONSIBILITIES: Business Performance Analysis & Insights: * Build and own a unified view of the revenue funnel, from lead generation to client upsell * Track and analyse key revenue metrics: ARR, NRR, churn, LTV, conversion rates by stage and market * Define and align company-wide KPIs in close collaboration with Anne-Sophie and the CRO — ensuring the whole organisation speaks the same language on performance * Deliver actionable insights to support go-to-market decisions and executive reviews Sales, Marketing & CS Alignment: * Identify and resolve friction points across teams to streamline the customer journey * Define and maintain shared definitions, metrics, and processes across functions * Lead cross-functional projects to improve the end-to-end customer lifecycle Tech Stack & CRM: * Oversee the integration and consistency of the GTM tech stack (CRM, marketing automation, CS tools, revenue intelligence platforms) * Ensure data quality and integrity across the full funnel Forecasting & Strategic Planning: * Contribute to revenue forecasting and commercial planning exercises * Model growth scenarios and market prioritisation frameworks AI & Efficiency: * Drive AI adoption initiatives within the commercial teams — identifying concrete use cases to increase team efficiency and impact ROLE OBJECTIVES First 3 months: * Get fully up to speed with iBanFirst's commercial model, data infrastructure, and existing reporting * Build strong working relationships with Anne-Sophie, Alexandre Schont, and key business stakeholders across Sales, Marketing, and Customer Success * Develop a clear view of the current state of KPI definition and funnel tracking First 6 months: * Define and align the company's core revenue KPIs — the top priority for this role * Deliver a reliable, decision-grade view of the revenue funnel across markets * Establish a regular cadence of insights and business reviews with senior leadership First 12 months: * Be recognised as the intelligence hub of the commercial organisation — the team people come to for answers on business performance * Have a measurable impact on the quality of go-to-market decisions * Contribute to at least one strategic initiative (AI, commercial transformation, or planning) WHAT DO YOU BRING? Experience: * 5–7 years of experience in Revenue Operations, Sales Operations, Business Operations, or a business analyst role in a B2B environment * Proven track record of turning complex data into clear, actionable insights that drive commercial decisions * Experience working cross-functionally with Sales, Marketing, and/or Customer Success teams Must-have skills: * Strong analytical mindset — you are a data cruncher at heart; you live in the numbers and know how to make them tell a story * BI tools proficiency — hands-on experience with Power BI, Metabase, Tableau, or equivalent; Excel/Google Sheets at an advanced level * Entrepreneurial spirit — you don't wait to be told; you identify opportunities, take initiative, and are energised by having real impact in a fast-moving environment * Cross-functional collaboration — you build trust across teams, communicate clearly with both technical and non-technical stakeholders, and know how to align diverse teams around shared goals * Salesforce or equivalent CRM — comfortable working with CRM data; Salesforce experience is a strong plus * Fluent in both French and English Nice to have: * Experience in fintech, payments, or B2B SaaS — especially familiarity with SaaS metrics (ARR, NRR, LTV, CAC…) * Previous exposure to revenue forecasting or commercial planning * Experience with AI tools in a commercial or operational context WHAT DO WE OFFER? * Permanent contract (CDI) * Location: Paris (Porte Maillot) * Hybrid work policy: Office-first culture — approximately 1 day/week remote. Travel to European offices ~2 times per quarter. WHY THIS IS A GREAT OPPORTUNITY: * High visibility from day one — direct exposure to the CEO, CRO, and executive leadership team; your work shapes decisions at the top * A pivotal moment — iBanFirst is transforming its commercial organisation; you will be a key architect of that transformation * Real strategic impact — this is not a support role; it's a central, decision-driving function that the business relies on * Entrepreneurial environment — flat hierarchy, fast decisions, and the space to build and own your scope * AI at the forefront — you'll be part of initiatives to bring AI into the commercial teams, in a company that takes technology seriously BENEFITS: * Swile meal card * AXA health insurance * 50% commuter benefit reimbursement * RTT (extra paid days off) * Gymlib subscription * Paid parental leave * Company-wide events, team offsites, and social activities RECRUITMENT PROCESS 1. Screening call with Malorie Petitjean (Talent Acquisition Specialist) — 30 minutes – remote (Teams) — Purpose: General fit, motivation, salary expectations, availability 2. Interview with Anne-Sophie Pradier (VP Revenue Operations & Partnerships) — 30 minutes – remote (Teams) — Purpose: Role fit, analytical mindset, strategic vision, team fit 3. Case study with Anne-Sophie Pradier — 45 minutes – remote or in-person — Purpose: Practical assessment of analytical thinking, data approach, and RevOps problem-solving 4. Final round with Alexandre Schont (Chief Revenue Officer) — remote or in-person — Purpose: Leadership validation, strategic alignment, long-term potential ____________________________ #LI-MP1 #LI-onsite / #LI-hybrid / #LI-remote
E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that. We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience. Since 2018, we’ve built a tech-driven logistics platform powering 500+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 110+ employees across Paris, Madrid, and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 7 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener. Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion. The journey ahead is bold, and we’re looking for the right partner to help us lead the way. As Bigblue continues to grow its B2B activity alongside its historical B2C business, delivering a reliable service to our merchants is a key priority. We are looking for a B2B Operations Manager to take over the role as the current manager transitions out. This position has end-to-end responsibility for B2B operations across the EU, including operational performance, service quality, and coordination across teams. The role combines strategic ownership and hands-on execution, with direct people management. You will ensure that operational decisions and improvements are made with a clear understanding of merchant needs and expectations.
📍 Paris | Full-time | Fluent 🇫🇷 & 🇬🇧 At Bigblue, we're building the logistics backbone for the next generation of commerce. Modern brands sell everywhere: through their own online stores, marketplaces, retail, social commerce, and more. Across every channel, customers expect the same fast, reliable, and transparent experience after they buy. What used to be Amazon's exclusive advantage is now becoming the standard for every ambitious brand. We're helping them get there. Since 2018, we've built a tech-driven fulfilment platform used by 600+ brands, including Muji, Aigle, Scuffers, and Cabaïa. With 200+ Bigbluers across the UK, France, Spain, and Germany, our proprietary tech stack, and a network of 9 warehouses and over 100,000 sqm of fulfilment space across Europe, we ship millions of orders every month. And we're nowhere near done! Backed by €20M+ in funding, we're expanding across Europe and building the operating system that will power modern commerce operations at a global scale. At Bigblue, we hold ourselves to a very high bar: in the quality of our product, the rigour of our operations, and the care we bring to every merchant we work with. You'll be working alongside talented people on real, high-impact problems, in an environment where high standards come with genuine support, ownership, and room to grow. If you want your work to matter from day one, you're in the right place. Description As we scale, providing an exceptional merchant experience isn’t just important - it’s core to our strategy and long-term success. To fuel this next stage of growth, we are building a dedicated Operations Management function focused entirely on empowering our merchant-facing Success organization: Account Management, Onboarding, Customer Success, and Support. This team will become the force multiplier that elevates how we operate, share knowledge, drive efficiency, and deliver value to every merchant we serve. We are hiring a strategic, analytical, and highly autonomous Operations Manager to build this function from the ground up. You will architect the systems, processes, and enablement programs that transform how our merchant teams operate — and how they partner with the rest of Bigblue - both today and as we scale. This role reports directly to the Head of Merchants, with the potential to lead a team of 2. If you are a former consultant or operator who loves building structure from ambiguity, optimizing performance, and driving measurable outcomes at scale, this is a rare opportunity to shape a critical growth engine. 🚀 Your mission Build and execute the end-to-end strategy for enablement & operations of the merchant team - defining how teams learn, how processes scale, how knowledge flows, and how we prepare customers (and our people) for product evolution.