Freelance Customer Success Manager – Polish-Speaking

Crisalix

ABOUT THE ROLE: We are looking for a strong, experienced Account Executive to drive commercial growth across Europe and the USA. This is a hands-on sales role focused on winning new business, managing strategic accounts, and building long-term relationships with clinics and clinic groups. The role is suited to a commercially sharp, proactive sales professional who is confident working independently and able to manage consultative sales processes with senior decision-makers. While this is not a formal people management role from day one, we are looking for someone with the maturity, judgment, and commercial credibility to take on broader responsibility over time. For the right person, with consistent results, there may be scope to move into wider commercial responsibility or team leadership as the business grows. This role is best suited to someone comfortable in a freelance, performance-driven environment, with a lower fixed base and strong upside linked to results. OUR IDEAL CANDIDATE WOULD HAVE: Responsibilities Sales & Account Management * Manage and close strategic accounts across Europe and the USA * Lead consultative sales processes with clinics and clinic groups * Run discovery calls, demos, and commercial discussions * Deliver clear, business-focused presentations and proposals * Negotiate and close commercial agreements * Proactively develop new business opportunities and partnerships * Build and maintain a strong, qualified pipeline * Use a mix of outbound, inbound, digital, and face-to-face sales approaches, including events and trade fairs where relevant * Consistently deliver against individual revenue targets * Stay involved through onboarding and early adoption to support long-term client success and retention Commercial Contribution * Act as a strong example of high-quality sales execution * Share practical feedback from the market with sales and leadership * Support onboarding and knowledge-sharing where needed * Contribute to territory development and market expansion * Maintain accurate reporting and forecasting in CRM Role Focus In the first phase, this role is primarily focused on direct individual contribution: * 75–85% direct personal sales * 15–25% strategic, cross-functional, and broader commercial contribution High performers may have the opportunity to take on wider responsibilities as the organisation grows and market coverage expands. Progression will be based on performance, credibility, and execution. Qualifications * Proven track record of closing complex B2B deals * Strong experience in consultative, value-based selling * Experience managing longer and more complex sales cycles * Comfortable engaging senior decision-makers * Experience in SaaS, medical technology, healthcare, or other specialised markets is a strong advantage * Experience working with clinics, medical practices, or clinic groups is a strong advantage Required Skills * Strong hunter mentality with disciplined pipeline management * Excellent discovery, presentation, and negotiation skills * Commercially driven and accountable for results * Well organised and able to manage multiple opportunities at once * Confident using CRM systems such as HubSpot, Salesforce, or similar * Excellent English, written and spoken WE ALSO VALUE VERY POSITIVELY: * Customer Success experience * Experience mentoring, coaching, or informally leading colleagues * Additional European languages * Experience in the aesthetic, cosmetic, or wider medical sector * Experience working in international teams * Exposure to partner or channel sales WE ARE THE FIRST COMPANY TO: What's in it for you: * We provide a modest base salary complemented by a high earning potential through substantial commissions. * An unique chance to speed up your career in a fast growing and dynamic company with a cutting-edge technology * 100% Remote work (Occasional congresses) * Flexible and multicultural environment with an agile culture * Independent full-time contractor role. We also value very positively * Experience working in B2B and luxury/niche B2C companies/the aesthetic industry and or medical field would be a plus. * Demonstrate strong capability partnering with stakeholders and taking initiative. * Have a strong consultative nature and customer-centric approach. * Be resilient, enjoy ambiguity, and thrive in a fast-paced agile environment. * Be a brand ambassador and deliver a superior candidate and client experience. * Have the ability to follow the process and maintain the highest levels of confidentiality. Attention to detail matters here. To show you can follow processes, include the phrase “Excellence in the details” in the subject line. Want to stand out? Rather than sending a standard introductory email alongside your application here, send us a short video explaining why you are a strong fit for this role. It is a great way for us to get a feel for your personality, communication style, and motivation. Prefer not to record a video? No problem. Just apply here in the usual way.

Victorious

What makes a great company? Is it the products it produces, its reputation, or its culture? At Victorious, we know it’s our people.  Our people-first ethos permeates every aspect of our company — from practicing radical integrity to empowering each other to do our best work. This approach attracts the sharpest minds in the industry and creates a culture that places empathy and kindness squarely in the middle of our commitment to rigorous methodologies. These values ennoble our team with a passion and loyalty that move us toward the long horizon of sustainable success — for our customers and for us.   *Please note that we cannot sponsor visas. We thank you all for your interest, but we can only consider applicants who are authorized to work for an employer in the United States.   WHAT WE’RE LOOKING FOR: We’re seeking a highly motivated individual who understands how search-optimized content supports an overall marketing strategy. Please be passionately committed to your craft, unwilling to compromise on quality, excited to develop freelance writers into trusted partners, and possess an unflappable dedication to supporting our customers and your colleagues by bringing your best every day.   THE EXPECTATION:  * Manage customer accounts and content production timelines, using content calendars to meet deadlines.  * Ideate content topics that support customer objectives and create top-quality content. * Work with freelance writers to plan and organize the production of high-quality, SEO-optimized content, including blog posts and web copy. Provide editorial direction and feedback to ensure customer satisfaction. * Maintain proactive communication with customers, understanding their business goals, applying content marketing best practices, and explaining SEO strategies and results in a non-technical manner. * Analyze competitors' websites and content strategies to identify opportunities to help our customers stay ahead in search rankings. * Create in-depth writers’ briefs that follow SEO best practices and provide guidance to writers. * Write quality content in accordance with customer brand guidelines to ensure consistency in messaging, tone, and styles. * Optimize existing website content for search, ensuring that it is SEO-friendly and aligns with the latest SEO best practices. * Attend cross-departmental meetings and customer meetings to ensure alignment on content strategy.  * Monitor and strive for a reduction in revision rates as a measure of customer satisfaction and content effectiveness.   REQUIRED EXPERIENCE: * A minimum of 3-5 years of work experience in a content marketing role across a variety of industry verticals. * Proficiency in project management programs such as Asana.    THE “GOOD-TO-HAVES”: * Familiarity with Ahrefs, Google Search Console, or other SEO tools. * A persistent curiosity about improving processes or exploring new tools. * The propensity to view change as an opportunity. * The courage to ask questions, make suggestions, and never settle for going with the flow when it doesn’t make sense to you. * Published content and/or regular contributions to industry blogs and websites. If your experience is close to what we’re looking for, please consider applying. Experience comes in many forms; skills are transferable, and passion goes a long way, which is why we’re dedicated to adding new perspectives to the organization.   YOU WILL LOVE WORKING HERE AND THRIVE IF… * You are self-motivated. You don’t need to be tightly managed to be successful, yet you understand the importance of following processes and communication. You don’t need to be fired up; you’re self-motivated by an inner drive to produce the best results and to be part of creating something great. * You give a sh*t about your work. You believe in the inherent value of work and your role in helping a team succeed. You hate cynicism and are always looking to become a better version of yourself. Ego isn’t an issue for you because you know feedback is the fastest way to improve. * You demonstrate radical integrity. You take your responsibilities seriously, even if they’re difficult or uncomfortable. You do what you say you’ll do, and you’re always honest. Coworkers can rely on you to deliver, and management never worries about your work ethic.   ALONG WITH AN AMAZING PLACE TO WORK, WE OFFER:  * Excellent Medical / Dental / Vision / Life / LTD Insurance * 401(k)/Roth Retirement Plan & Company Match * 100% Remote Work Environment * Unlimited Paid Time Off * Company-Paid Holidays + Wellness Days * Company-provided work equipment * Monthly Remote Work Stipend A LITTLE BIT ABOUT US: Victorious is no ordinary search agency. We are redefining the role SEO plays in building a thriving business, and our core belief informs everything we do. If we stay true to the best interests of our customers and the members of our team, we will all succeed — together.   To learn more about us, please visit our website at victorious.com

Hector Kitchen

YOUR MISSION About Holidog Holidog connects millions of pet owners with trusted sitters for boarding, walks, and home visits across Europe. Our ambition is bold: double the company and become the #2 global platform in pet care. We are building a product designed to grow internationally from day one, simplifying pet care at scale. About the role We are looking for a senior, product-minded CRO expert to build and own our experimentation engine across Product, Data and Technology. This is not a traditional CRO role. You will: Build a structured experimentation system from idea to execution Identify the highest-impact growth opportunities across the customer journey Challenge product, UX and business decisions using data Help teams prioritise what should actually be built You will work closely with Product, Tech, Design and Leadership in a fast-paced, iterative environment where decisions are driven by experimentation rather than opinion. About the product & the way we work C2C marketplace (web app, mobile app coming next) Product fully developed with AI assistance Continuous product evolution through short iterations No rigid experimentation roadmap — priorities evolve with data and business context Multiple teams contributing ideas across Product, Marketing and Operations Internal AI tools accelerating analysis, research and product development The value we expect from you YOUR PROFILE We are not looking for someone who simply runs A/B tests. We want someone who can: Understand the product and business deeply Build a scalable experimentation process Turn data into clear product decisions Balance product, UX, marketing and technical considerations Help the company focus on the initiatives that create the highest business impact Your responsibilities Build and own Holidog's CRO operating system Create a framework to collect, organise and prioritise ideas across teams Define hypotheses, success metrics and experimentation plans Identify opportunities across acquisition, activation, conversion, retention and marketplace performance Analyse user behaviour and business performance using data Work with Product and Engineering to execute experiments Measure results and document learnings Challenge product, UX and business decisions when appropriate Help teams make better prioritisation decisions based on impact rather than intuition Mentor teams on experimentation best practices and contribute to building a strong experimentation culture Mandatory profile requirements Candidates must meet all three of the following requirements: Product-Led CRO: Proven experience driving experimentation across product, UX and business challenges, not only marketing funnels or landing pages. Data-Driven Decision Making: Strong expertise with analytics tools (GA4, Mixpanel, Amplitude or equivalent), defining KPIs, analysing user behaviour and turning insights into actionable product decisions. Experimentation Systems: Proven ability to build scalable experimentation processes, prioritisation frameworks and cross-functional workflows that continuously generate and execute high-impact ideas. Other requirements Senior CRO / Growth / Product profile with strong autonomy Strong product mindset Excellent analytical skills Comfortable working across Product, Engineering, Design and Marketing Able to prioritise opportunities based on business impact Excellent communication and stakeholder management skills Strong people skills with the ability to influence without authority Comfortable with ambiguity, changing priorities and rapid iterations Experience with marketplaces or complex user journeys is a strong plus English fluency required This role is not suitable if You mainly optimise landing pages or paid acquisition funnels You only focus on A/B testing without understanding the broader product You need fixed roadmaps or detailed specifications before contributing You prefer executing requests instead of challenging priorities We are looking for someone who can build systems, influence decisions and create a culture of experimentation that drives measurable business growth.