Chauffeur Quality and Training Manager (Operations)

Wheely

ABOUT WHEELY Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts. We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you. ABOUT THE ROLE London is Wheely's largest market and our strategic priority: we're doubling down on it. As General Manager, you'll own a business approaching $100M in annual gross bookings/revenue, with over 1,200 chauffeurs and four teams reporting to you. You'll work directly with our CEO/Founder and executive team: close enough to move fast, with the backing to make decisions that matter. This is a 24/7 operation serving demanding customers. It requires intensity, commitment, and genuine passion for getting things right. RESPONSIBILITIES * P&L responsibility for London * The offline product: pricing, availability and fleet composition * Four local teams * Driver Operations * Quality & Training (our Chauffeur Academy) * Sales (Wheely for Business) * Marketing * Drive business development, identifying and capitalising on new opportunities for expansion and partnerships * Collaboration with central Product team on the passenger and chauffeur experience * Regulatory strategy: navigating London's complex licensing environment * External representation: press, partnerships and key stakeholder engagement. REQUIREMENTS * Bachelor's or Master's degree in STEM or Economics from a leading university * Minimum 7-10 years of total experience, with 5+ years in investment banking, strategy consulting, or high-growth tech * Excellent leadership and team management skills * Strong analytical / problem solving skills * Based in Central London WHAT WE OFFER * Office-based role in West London, four days a week with flexible start and finish times, plus one remote day of your choice * Competitive salary * Employee stock options plan * Private medical and dental insurance * Life and critical illness cover * Best-in-class equipment * Monthly credit towards Wheely journeys * Cycle to Work scheme * Professional development stipend * Relocation support, including visa sponsorship and allowance All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice

Wheely

ABOUT WHEELY Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts. We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you. ABOUT THE ROLE The Assistant Training Manager/Lead Trainer will play a key role in elevating service quality across the London chauffeur fleet. As we continue to grow in one of Europe’s most recognisable markets, this role is essential to ensuring every chauffeur consistently delivers Wheely’s service Standards. The position focuses on delivering engaging training to chauffeurs, while managing and adapting learning content to fit the London market. The Assistant Training Manager/Lead Trainer will assess chauffeurs’ performance, provide clear and constructive feedback, and lead effective 1:1 coaching sessions. Acting as the voice of the chauffeur, the Assistant Training Manager/Lead Trainer will also serve as the local expert - supporting chauffeurs, answering questions, and ensuring they have the knowledge and guidance needed to deliver exceptional service. This role offers the opportunity to directly shape service excellence and enhance the overall passenger experience in London. RESPONSIBILITIES * Be responsible for the delivery of training for Wheely chauffeurs in providing a five star luxury customer experience. You will need to be engaging, credible and an exceptional facilitator to embed knowledge & hone the skills of the team. * You will also be responsible for maintaining content & the creation of country specific learning initiatives. * Be the voice of the chauffeur — the subject-matter expert, communicating with chauffeurs, and answer any questions or queries * Assess chauffeurs against Wheely Standards, followed by effectively delivered feedback to improve performance during coaching, 1:1 trainings * Partner with peers in other regions to continuously improve the processes, ensuring the passenger expectations are consistently being exceeded. REQUIREMENTS * Passion for engaging facilitation & training others. * 3+ years of experience in a specialised Training role * Successful track record of delivering engaging training and development programmes with an emphasis on meeting exacting standards that will be valued by customers. * Have in-depth knowledge in MS PowerPoint/ Google Slides. * Desired experience in Articulate 360 suite * Minimum 2+ years of relevant experience in a customer-facing environment, preferably luxury industry * Tenacious in maintaining standards with exceptional attention to detail * Passion for developing others and bringing out the best in people * Exceptional communication skills, both verbal and written. * Passion for luxury vehicles and a knowledge of their specifications is a plus WHAT WE OFFER * Office-based role in West London, four days a week, plus one remote day of your choice * Competitive Salary and quarterly KPI-based bonus * Private medical and dental insurance * Life and critical illness cover * Best-in-class equipment * Monthly credit towards Wheely journeys * Cycle to Work scheme * Professional development stipend All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice

Wheely

ABOUT WHEELY Wheely is redefining premium transportation across major cities in Europe, the US, and the Middle East. We blend cutting-edge technology with the craft of five-star chauffeuring to deliver an experience trusted by more than 100,000 active riders and 1,200 corporate accounts. We’re a profitable, fast-growing scale-up with $43M raised and over $100M in annual revenue. Having recently launched in New York City, we’re expanding rapidly across the US and EMEA. If you take pride in your craft and want to help shape the next chapter of our growth, we'd love to hear from you. ABOUT THE ROLE Trainer will play a key role in elevating service quality across the London chauffeur fleet. As we continue to maintain our operations in London, this role is essential to ensuring every chauffeur consistently delivers Wheely’s service standards. The position focuses on delivering engaging training to chauffeurs at London market. Trainer will assess chauffeurs’ performance, provide clear and constructive feedback, and lead effective 1:1 training sessions. Acting as the voice of the chauffeur, the Trainer will also serve as the local expert - supporting chauffeurs, answering questions, and ensuring they have the knowledge and guidance needed to deliver exceptional service. This role offers the opportunity to directly shape service excellence and enhance the overall passenger experience in London. RESPONSIBILITIES * Be responsible for the delivery of training for Wheely chauffeurs in providing a five star luxury customer experience. You will need to be engaging, credible and an exceptional facilitator to embed knowledge & hone the skills of the team. * Assess chauffeurs against Wheely Standards, followed by effectively delivered feedback to improve performance during coaching, 1:1 trainings and quality checks * Partner with peers in other regions to continuously improve the processes, ensuring the passenger expectations are consistently being exceeded. REQUIREMENTS * Passion for engaging facilitation & training others. * 2+ years of experience in delivering group training * Successful track record of delivering engaging training with an emphasis on meeting exacting standards that will be valued by customers. * Working knowledge of Google Slides/PowerPoint for using training materials. * Minimum 2+ years of relevant experience in a customer-facing environment, preferably luxury industry * Passion for developing others and bringing out the best in people * Exceptional communication skills, both verbal and written. * Passion for luxury vehicles and a knowledge of their specifications is a plus WHAT WE OFFER * Office-based role in West London, four days a week, plus one remote day of your choice * Competitive Salary and quarterly KPI-based bonus * Private medical and dental insurance * Life and critical illness cover * Best-in-class equipment * Monthly credit towards Wheely journeys * Cycle to Work scheme * Professional development stipend All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice