Customer Success Lead - APAC

Elliptic

Are you a passionate and enthusiastic Customer Success Manager with a wealth of experience managing customers in the SaaS industry? Are you looking for your next challenge in an emerging and exciting market? Do you have experience working with medium to large customers across APAC? If yes then we want to hear from you! The impact you will have: You will join our global Revenue team, and champion the value of Elliptic and help uncover and develop new commercial opportunities within our base of existing customers. As a Customer Success Manager, you will be responsible for managing a nominated list of customers, based in the APAC region. In this important and strategic role, you will play a major part in their Success journey to ensure our customers are successful using Elliptic blockchain analytics solutions, and in building and growing the size of our accounts. Your core deliverable will be achieving a net account retention rate as well as account upsell targets. In addition, you will take the lead in onboarding and training our customers in using the product to enhance the customer experience and improve satisfaction. This is an exciting opportunity for an experienced individual looking for a role where you can make an impact not just on the company you work for but also in an emerging technology sector. Fascinating and challenging work is the norm - working at Elliptic is never boring! What you’ll do: * Onboard new customers, ensuring we deliver long term success and become a partner to them, delivering on their objectives * Be our customer’s champion and collaborate cross-functionally to deliver a great customer experience * Develop and maintain high quality Success plans to achieve adoption, retention, advocacy and identify upsell targets within your accounts * Partner with the Account Executives on the enterprise accounts, to identify and deliver value growth on the accounts. * Lead the end-to-end sales process for upsell opportunities in your non-enterprise accounts including pitches, demos & contract negotiation * Drive a high NDR and GDR on your book of business. * Share feedback from the field that contributes to our product roadmap You will be a great fit here if you: * Have experience in Account Management and can successfully deliver an upsell target across target accounts, particularly in Financial Services * Have worked across a broad customer base in the APAC region * Are flexible, adaptable and comfortable with changing priorities * Strong sense of curiosity and desire to deliver great customer experience * Excellent communicator with strong interpersonal skills * Use your analytical skills to analyse customer usage and engagement data to identify trends and opportunities for additional services * Have managed difficult client relationships, such as churn or downsell conversations, and obtain the best outcome for both the company and our customers. * Experienced in evaluating customer needs and preferences and being able to showcase real proof of value to our customers as they grow and expand with us. * Have a collaborative mindset * Address problems immediately and can work across functions to solve problems * Enjoy working with pace and energy, building team spirit and cultivating unity and commitment among the team * Comfortable adopting AI tools to boost productivity, with a curiosity for new ways of working Our ideal candidate has: * 3-5 years Customer Success or Account Management experience selling & supporting SaaS solutions * Experience working with customers distributed across many internal teams * Strong relationship building skills, with track record of building advocacy, retention and generating net new business * Demonstrated track record of success and quota over achievement * Able to work in a matrix organisation, and the ability to share the spotlight * A strong work ethic and an entrepreneur’s mindset. You’re comfortable creating value in a low structure environment while being agile and resilient * Interest and curiosity about digital assets and the crypto economy Bonus Points for: * Knowledge or experience in AML, particularly for crypto * Experience working in the blockchain / Web3 industry * Additional language skills: French * Keen interest in public speaking and being present in events across the region Benefits: > How we work: * Hybrid working: The option to work from almost anywhere for up to 90 days per year. * Remote Work Budget: S$800 budget to set up your home office space. * Team Off-sites: We hold quarterly full-day off-sites to connect and collaborate. > Learning & Development: * L&D Budget: $1,000 annual Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development. > Vacation / Leave: * Holidays: 24 days of annual leave + Singapore gazetted holidays. * Birthday Leave: An extra day off for your birthday. > Benefits: * Health Insurance: Comprehensive Private Health Insurance. * Health Screening: S$650 towards your annual health screening. * Mental Health: Full access to Spill mental health support.

ElevenLabs

ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: * ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. * ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. * ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK * High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. * Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. * AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. * Excellence everywhere: Everything we do should match the quality of our AI models. * Global team: We prioritize your talent, not your location. WHAT WE OFFER * Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. * Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. * Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. * Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. * Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. * Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. About the role India is one of our fastest-growing markets, and we're looking for a highly motivated, self-starter Events Marketer to lead the planning and execution of impactful events across India and the wider APAC region. Your work will play a key role in deepening ElevenLabs' presence, driving brand awareness, and generating high-quality pipeline in partnership with our India marketing lead and our GTM teams. In this role, you will own the full lifecycle of in-person owned events, third-party tech conferences, executive dinners, workshops, webinars, sponsorships, and strategic partnerships. You'll adapt and localize successful playbooks from our US and EU programs for the market, while also identifying new, high-impact opportunities unique to the region. You will collaborate closely with sales to target the right audiences, build invite strategies, and ensure strong event follow-through. You'll partner with marketing and develop event toolkits, content, and drive post-event analysis to measure success and optimize future activations. We're looking for someone who thrives in fast-paced environments, is comfortable managing multiple projects simultaneously, and brings creativity, operational excellence, and problem-solving to everything they touch. This is a high-ownership, high-autonomy role with the opportunity to build and scale ElevenLabs' event presence across India and APAC — and to create memorable experiences that deliver real business impact. In this role, you will: * Develop and execute event plans that align with business objectives and drive attendance and engagement * Organise third-party conferences, owned branded events, and strategic breakfasts/dinners/lunches with key customers or potential clients * Collaborate with cross-functional teams to ensure seamless execution of events, including venue selection, vendor management, and logistics, managing the full end to end planning process * Create compelling event messaging and content that resonates with target audiences and drives interest and attendance * Manage event budgets and timelines, ensuring all deliverables are completed on time and within budget * Analyze event performance metrics and provide recommendations for future improvements and optimizations * Follow up with participants in events in collaboration with the sales & growth teams * Build and maintain relationships with key stakeholders, including sponsors, partners, and vendors * Stay up-to-date on industry trends and best practices, and incorporate them into event marketing strategies to stay ahead of the competition Who you are We're looking for exceptional individuals who combine technical excellence with ethical awareness, who are excited by hard problems and motivated by human impact. You'll strive with us if you: * Are passionate about audio AI driven by a desire to make content universally accessible and breaking the frontiers of new tech * Are a highly motivated and driven individual with a strong work ethic. Our team is aware of this critical moment of audio AI evolution and is committed to going the extra mile to lead. * Are analytical, efficient, and strive on solving complex challenges with a first principles mindset * Consistently strive for excellence, delivering high-quality work quickly and exceeding expectations * Take initiative and work autonomously from day one, prioritizing learning and contribution while leaving ego aside What you bring * 5+ years events experience with three of these years specifically in event or marketing events planning in a fast paced tech organisation * Experience working cross-functionally with sales, marketing, product development and comms to execute flawless events * Budget and time management skills, within tight deadlines * Experience working with event agencies, production partners and come with a black book of great agency partners in region * Agile with meticulous attention to detail * Confident and able to express ideas and point of view thoughtfully and with passion * Transparent and unafraid to challenge, ask questions or call out obstacles * Excellent organisational skills and ability to roll up your sleeves to get things done * Excellent communication and interpersonal skills, with the ability to build and maintain relationships with stakeholders at all levels of an organisation * English fluency is essential, and any additional languages would be a bonus Location This role is remote, so it can be executed from anywhere in the APAC region. We're particularly looking for candidates based in Singapore or India. #LI-Remote

Primer

An Introduction to Primer Primer is the unified infrastructure for global payments. We give finance and payments teams the visibility and control to reduce complexity, improve performance, and capture more revenue - all from a single platform. Backed by Sofina, Peak XV Partners, ICONIQ, Tencent, Accel, and Balderton, we're building the payments layer the world's best companies rely on. Watch our showcase > Read up on our $100m Series C Learn more about our culture > WHICH TEAM WILL YOU BE JOINING? We are seeking a motivated and high-performing Business Development Manager with experience in enterprise sales as we turbo charge our revenue engine. As a BDM on the enterprise team, you will own the selling of the Primer suite of products from end to end. With a consultative approach, you will lead the sales cycle with founders, CEOs, CTOs, CFOs, and VP / Director level functional leads. You will also drive the Sales strategy by owning all aspects of the sales cycle from prospecting to discovery to close. This will include cross-functional work to develop the customer strategy and contribute to other revenue initiatives. The Enterprise team at Primer is focused on both Strategic and Enterprise accounts. We work with founders and executives across a wide variety of verticals to gain an in-depth understanding of their business. This role requires a business proficient speaking of both Mandarin and English 🔍 WHAT WILL YOU BE DOING? * Own and manage the entire sales cycle from prospecting to closing, focusing on enterprise-level accounts. * Build a robust pipeline through outbound prospecting, networking, and strategic partnerships. * Develop tailored sales strategies to engage key decision-makers and demonstrate the value of Primer’s platform. * Collaborate with cross-functional teams, including Sales Engineering, Product, and Customer Success, to deliver exceptional customer experiences, update cross-functional teams with feedback from prospects, continue to hone our Ideal Customer Profile and action upon unique insights derived from your knowledge of our customers. * Contribute to team projects focused on developing and refining our sales process and playbooks. Staying informed on industry trends and payment innovations to provide valuable insights to clients. * Provide consultative selling to identify customer challenges and present innovative solutions. * Accurately forecast sales performance and maintain detailed records using CRM systems. 👀 WHAT WE’D LOVE TO SEE: * Driven to consistently exceed goals and expectations. * A solid track record of hunting and closing enterprise logos * A go-getter, with a bias towards action and the ability to produce results in fast-paced, highly ambiguous situations. * Proactive, improving existing processes and developing best practices. * A strategic negotiator, with a passion for closing deals. * A life-long learner * Curious about prospects, their needs, and how Primer can help. * Energetic and bring a positive attitude to everything you do. ✅ A TYPICAL INTERVIEW PROCESS * An initial intro call with a Talent Partner * An interview with the Hiring Manager * Challenge Stage - Contextualised to the role * A final, values-alignment interview WHAT'S THE CULTURE LIKE AT PRIMER? We're building a culture where people can do their best work and be proud of the impact they have. You'll be working with people who are mission-driven, smart, and reflective, and who are genuinely invested in building exceptional products and delivering success for our merchants. We work remotely, and have done since day one. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships through great remote working practices and thoughtfully designed face-to-face time, including workations, our annual company retreat, and access to co-working spaces across most major cities. The work is challenging. Scaleups are a challenge, and building category-defining products is a challenge. But there's a meaningful difference between a challenge and a struggle. At Primer, the right challenge comes with the right support: strong onboarding, a collaborative environment, and a team that is genuinely invested in your success. It's never something you face alone. OUR BENEFITS 🌍 We are fully remote and globally distributed; and have been since day one 💰 Competitive share options 🌴 Uncapped holiday, with 25 days minimum to be taken 🗣️ Co-working space access across major cities 📅 Workations & Company Retreat 💻 The best equipment for your role 🏠 £500 towards your home office setup 🔎 Generous learning budget 🏥 Private Medical Insurance 📈 A broad set of additional perks and benefits (depending on location) DON’T MEET EVERY SINGLE REQUIREMENT? At Primer, we're dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification listed, we encourage you to apply. You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees and adopts a zero-tolerance approach to discrimination, regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, marriage and civil partnership, or any other background or belief.