Customer Success Manager

Datadog

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers in Indonesia. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.  At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.  What You’ll Do: * Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers in Indonesia. * Proactively build relationships with customers to achieve loyalty and advocacy within their organization * Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal) * Own and project manage the on-boarding process for new customers * Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals * Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization * With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings Who You Are: * Customer-centric with 3+ years in a Customer Success or Account Management role * Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts * Knowledgeable in working with Fortune 1000 companies and global brands across all industries * A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals * Experienced in the B2B tech space or with SaaS companies * Able to travel for customer onsite visits and events as required  * Fluent in written and spoken English and proficiency in Bahasa-Indonesia would be valuable to run customer meetings and provide direct support to customers in Indonesia that this role will support Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. Benefits and Growth: * Best-in-breed onboarding * Generous global benefits * Intra-departmental mentor and buddy program for in-house networking * New hire stock equity (RSUs) and employee stock purchase plan (ESPP) * Continuous professional development, product training, and career pathing * An inclusive company culture, able to join our Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Elliptic

Are you an experienced Customer Success leader ready to take our global customer relationships to the next level? Do you have experience in managing global and high-performing teams that deliver measurable outcomes and exceptional experiences as a player-coach? If so, we’d love to hear from you! The impact you will have: As the Regional Manager of Customer Success for APAC, you will manage 5 - 10 CSMs and an assigned list of accounts and a cross-regional team of Customer Success Managers who partner with our most important customers across two of our key growth regions. Reporting to the Global Director of Customer Success, you will drive strategy, operational excellence, and performance across both regions. You’ll ensure your assigned customers and others achieve tangible value from Elliptic’s blockchain analytics solutions, resulting in strong retention, expansion, and advocacy outcomes. This is a highly collaborative and strategic role — influencing product direction, scaling best practices across geographies, and aligning your team’s initiatives with global business objectives. You’ll create a unified, customer-centric culture while respecting local market dynamics and time zones. What you'll do: * Own and manage a subset of key accounts, ensuring health and success with our product, securing renewals and expanding ARR * Manage, mentor, and develop a distributed team of Customer Success Managers across APAC * Define and execute regional Customer Success strategies in alignment with the global vision, adapting for regional market needs * Partner with the Global Director of Customer Success to set goals, track performance metrics (NDR, GDR, churn), and drive global consistency * Support CSMs in high-value strategic account management, ensuring customer adoption, retention, and expansion * Build scalable frameworks for onboarding, health scoring, success planning, and ongoing value realization * Collaborate with cross-functional stakeholders such as Sales, Product, Operations, and Marketing to ensure frictionless customer experiences * Represent the voice of global customers by gathering regional insights and informing product roadmaps * Drive continuous improvement of processes, tools, and playbooks across both regions * Champion collaboration between regions, fostering a culture of shared learning and global best practice * Occasionally engage directly with strategic enterprise customers to ensure alignment with their executive stakeholders * Work flexibly across time zones, coordinating with global peers and customers to meet business needs You will be a great fit here if you: * Enjoy managing top customers and understand the importance of successfully leading them to short and long term success * Have proven success leading distributed Customer Success or Account Management teams in a SaaS environment * Are strategic but hands-on, equally comfortable defining global frameworks as working on key customer relationships * Possess excellent leadership, coaching, and people development skills, creating high-performance and high-trust teams * Take a data-driven approach to decision-making, using customer and business metrics to inform strategy * Are comfortable navigating cultural and operational differences across the APAC market * Have exceptional communication, relationship-building, and stakeholder management abilities * Embrace flexibility and are able to manage priorities across multiple time zones * Thrive in a dynamic, fast-moving environment and champion collaboration across regions and departments * Address problems immediately and can work across functions to solve problems * Fluent in the use of AI‑based productivity, customer engagement, and analytics tools to streamline operations and improve client and team outcomes * Enjoy working with pace and energy, building team spirit and cultivating unity and commitment among the team * Comfortable adopting AI tools to boost productivity, with a curiosity for new ways of working Our ideal candidate has: * Fluent in Mandarin * 7+ years in Customer Success or Account Management roles, including at least 3 years of people management experience * Strong track record of delivering retention, expansion, and satisfaction targets in a B2B SaaS setting * Operational excellence in process design, forecasting, and metrics tracking * Experience working in or with Crypto, Financial Services, Payments, RegTech, or technology companies * A global mindset - curious, culturally aware, and adaptable * Interest in blockchain, cryptocurrency, or digital asset industries * Bonus Points for: * Experience scaling Customer Success operations * Comfort with flexible work hours and asynchronous collaboration tools Job Benefits: * Competitive salary * Share Options * Holiday - 25 days of annual leave in addition to Singapore Public Holidays * Health insurance * Personal training budget * Laptop + equipment you need * Home office allowance * Full access to Spill Mental Health Support

Miro

About the Team Singapore is the hub for the Asia region at Miro. This role is a Strategic (Large Enterprise) Account Executive role partnering with our strategic and key accounts in the Asia region. The Strategic Accounts Team is at the forefront of Miro's growth strategy, partnering with the world's largest companies to drive innovation and AI transformation through Human-AI collaboration. We're a high-energy, collaborative team focused on establishing Miro as a strategic platform within our customers' organisations and expanding our enterprise footprint.   About the Role As a Strategic Account Manager, you will own the end-to-end relationship and strategic growth for a portfolio of Miro's accounts within the Asia region, focusing on Hong Kong, China, Taiwan and Singapore markets. You will act as a trusted advisor, focusing on deeply understanding your customers' business challenges and objectives. Your goal is to drive significant value and innovation through Miro, fostering strong partnerships while identifying and executing on opportunities for both account expansion and new business growth within your assigned territory.   What you’ll do * Develop and execute strategic account plans for assigned large enterprise customers, identifying key opportunities for both expansion and new business growth * Build and maintain strong, long-term relationships with multiple stakeholders (including executives) across your accounts, acting as a trusted advisor * Proactively identify and engage new teams, departments, or high-value use cases within existing accounts to expand Miro's footprint and value * Lead complex sales cycles for both expansion and new business opportunities, from qualification and value articulation through to negotiation and close * Partner closely with Customer Success Managers to ensure customer health, drive adoption of key use cases, and identify growth signals * Master Miro's platform and solutions to effectively demonstrate value, inspire new ways of working, and address customer needs * Develop Miro’s brand in state government through events and partnering with industry bodie * Drive strong business management through achieving quarterly and annual targets and maintaining an accurate forecast and pipeline What you’ll need * 10+ years of successful experience in a quota-carrying Account Management or Account Executive role within SaaS, managing and growing large, complex enterprise accounts in Hong Kong, China and Singapore region * Proven track record of consistently exceeding targets through both new business acquisition (within accounts or potentially net-new) and account expansion/growth * Experience managing the full customer lifecycle, including navigating complex renewals and driving expansion opportunities (deals typically in the $50k-$150k+ ACV range) * Strong ability to build relationships and communicate value effectively with diverse stakeholders, including C-level/VP executives * Excellent discovery, strategic account planning, and value selling skills * Proficiency in applying a structured sales or account management methodology ie. MEDDPICC, Miller Heiman * Collaborative mindset with proven experience working effectively with Customer Success, Sales Engineering, Marketing, and other internal teams * Alignment with Miro's Mindsets (e.g., Drive, Curiosity, Empathy, Accountability) and a genuine passion for customer success * Bi-lingual in Mandarin language is advantageous. What's in it for you We want you to feel supported, connected, and ready to grow. Our global benefits package generally includes equity, a wellbeing benefit, a WFH equipment allowance, and an annual Learning & Development stipend. Join a diverse team where you can do your best work. Full benefits may differ per location. If you would like to learn more about location-specific benefits, please refer to our Global Miro benefits board. #LI-AN1