Senior Change Manager (OCM)

About Justera Group

Justera Group AB is a leading Swedish IT consulting firm with great experience specializing in building high-performing technology

teams and delivering end-to-end IT solutions. Led by dynamic female executives, Justera Group focuses on helping businesses

harness the power of digital technologies to continuously evolve in today’s rapidly changing economy. The company has deep

expertise in IT consultancy, software development, and recruitment services, providing clients with purpose-driven, well-trained

consultants who consistently deliver efficient and effective results. Justera Group manages the entire talent lifecycle, from

hiring to ongoing management, ensuring the right fit for each project on time and within budget. With their strong commitment to

quality, collaboration, and client success, Justera Group is a trusted partner for technology innovation across Sweden.

About the Role:

We are looking for an experienced Senior Change Manager (Organisational Change Management – OCM) to support major IT

transformation initiatives across European operations. The role will focus on driving organisational readiness, stakeholder

engagement, user adoption and sustainable change across multiple countries.

The successful candidate will support key transformation programmes, including a Salesforce Service Cloud transformation, service

process rollouts, and Transportation Management System (TMS) implementation. You will work closely with project teams, business

stakeholders and end users to ensure smooth transitions, effective adoption of new systems and processes, and successful delivery

of change initiatives.

• Change Strategy and Planning: Develop and implement change management strategies, roadmaps and plans aligned with project

objectives and business priorities.

• Change Impact Assessment: Identify and assess the impact of new systems, processes and organisational changes on business

functions, stakeholders and end users.

• Stakeholder Engagement: Identify key stakeholders, manage stakeholder relationships and develop engagement strategies to ensure

alignment and commitment throughout the transformation.

• Communication Management: Design and coordinate communication plans to ensure timely, clear and consistent messaging across

European teams and business units.

• Training and User Enablement: Coordinate training needs assessments, training materials, learning activities and user

enablement initiatives to support effective adoption of new systems and processes.

• Go-Live Readiness and Hypercare: Support business readiness assessments, go-live planning, post-implementation hypercare and

continuous improvement activities.

• Adoption and Change Effectiveness: Define and monitor adoption KPIs, gather user feedback, measure change effectiveness and

recommend corrective actions where required.

• Project Coordination: Coordinate change-related deliverables, effort estimates, resource requirements, dependencies and

timelines in collaboration with project managers and implementation teams.

• Multi-Country Rollouts: Support the implementation of standardised processes and systems across multiple European markets while

considering local business requirements and cultural differences.

• Continuous Improvement: Identify opportunities to improve change management practices, user experience and long-term adoption

of new technologies and ways of working.

• Minimum 5 years of experience in Organisational Change Management (OCM), preferably within IT transformation or digital

transformation programmes.