Service Desk Agent

At Foxway, we're transforming the way organizations buy, use and reuse technology. As a leading provider of Circular IT solutions,

we help businesses manage workplace technology throughout its lifecycle while reducing both cost and environmental impact.

Within Circular Workspace Solutions (CWS), our Service Desk sits at the center of that experience — helping customers and their

end users when they need support and making sure cases keep moving.

We're now looking for a Service Desk Agent to join our team in Solna, with a particular focus on supporting one of our major

enterprise customers across laptops, mobile phones, tablets and accessories.

This is a role for someone who enjoys combining customer dialogue, problem-solving and administration — and who likes taking

ownership of a case until it's in the right hands or fully resolved.

You don't need to know everything from day one. What matters is that you're comfortable working with technology, enjoy helping

people and have the curiosity to figure things out.

Experience from a larger enterprise or SLA-driven support environment is an advantage, but your mindset, ownership and ability to

learn matter just as much.

You'll join an international company where technology and circularity go hand in hand — and a Service Desk team that plays an

important role in making our customer experience work every day.

You'll have the opportunity to build your knowledge across customer service, workplace technology and IT operations while working

with colleagues across different parts of Foxway.

We offer competitive pension and insurance benefits, wellness support, employee discounts and opportunities to continue developing

within the company.

If you enjoy solving problems, helping people and bringing structure when several things are happening at once, apply as soon as

possible.

To protect candidate data and ensure a fair recruitment process, we do not accept applications via email. Please apply through our

official career site.

Foxway will conduct a background check as part of our recruitment process, in accordance with applicable local legislation and our

internal screening policy. The scope of the check depends on the position and the country in which it is based. You will be

informed of the details, and your approval will be requested before any check is initiated.

Foxway is a fast-growing and dynamic organization with an international team of nearly 1,300 people. We operate across multiple

countries, with key hubs across Europe.

Within Foxway, Circular Workspace Solutions (CWS) focuses on delivering sustainable workplace solutions through

Device-as-a-Service, lifecycle services, and IT Asset Disposition offerings for enterprise and public sector customers.

Our mission is to make sustainable technology accessible to everyone by extending the life of IT equipment and enabling circular

business models.

By joining us, you become part of a purpose-driven, international team that is shaping the future of sustainable workplaces and

circular technology.