Client Service Manager

Lead the local Client Service team in Sweden, ensuring controlled, efficient and client-focused service delivery while strengthening client relationships, operational excellence and sustainable business growth.

Key Responsibilities and Requirements

Lead, coach and develop the local Client Service team in Sweden, fostering accountability, collaboration and a strong client-oriented culture.

Translate Funds Division strategy into clear local priorities, capacity plans and operating objectives.

Oversee end-to-end client service and operational delivery, ensuring performance against agreed service levels, quality standards and client expectations.

Monitor client service and operational KPIs, address performance gaps and act as the senior escalation point for complex client and operational matters.

Lead client onboarding, migrations and business transitions through effective planning, stakeholder coordination and risk mitigation.

Maintain operational resilience, business continuity and first-line risk and control frameworks, including testing, incident management and remediation.

Partner with Compliance, Risk and Audit to ensure strong governance, regulatory alignment and a robust control culture.

Drive Lean management, process standardisation, automation and transformation to improve efficiency, reduce risk and enhance client service.

Build strong relationships with Funds Division Team Leaders, clients and cross-functional stakeholders, supporting sound decisions and successful change adoption.

Bring at least 10 years of people leadership experience and a strong track record in financial services operations, client migration, risk governance, process improvement and change management, supported by strategic judgement and strong communication skills.