CRM & Growth Specialist

Sellpy’s vision is to empower everyone to live circularly. We believe that every item deserves a second life, and we see huge

financial, social and environmental value in making sure this happens. We look for those who share this vision and have the grit

to tackle the challenges of building a circular future.

Sellpy recently moved our customer relationship management (CRM) and communication stack from Voyado to Sanity, a system we build

and own ourselves. The core flows are in place, but there is plenty of room to make them smarter, more personal and more

effective.

This is a dual-role split evenly between building and analysis. You will combine building and improving customer communication

with using data and testing to drive growth.

Sellpy has a unique inventory of millions of items and a huge customer base of buyers and sellers. Your job is to get that

inventory discovered and to activate our customers through CRM. This is a central role with global scope, covering all Sellpy

markets. You will own large-scale automations and flows that touch every market, working with our General Managers and Marketing

Development Managers to bring in local market knowledge, and with Product and Engineering to decide what gets built next.

You will join our Central Growth Team of ten people, reporting to the Director of Growth and Retention. As the main point of

contact for CRM, you will have real ownership and the opportunity to shape how Sellpy communicates with its customers.

• Build and refine emails and push notifications, testing creative execution (imagery, copy, layout) as well as timing and

targeting

• Own the processes that connect General Managers, Marketing Development Managers and Product/Engineering, so local teams can

shape communication for their markets and Product/Engineering has a prioritized backlog of what to build

• Form hypotheses about what drives customer behavior and run A/B tests to prove or disprove them, across creative, timing,

targeting and logic

• Dig into customer data to understand what sellers and buyers need from us, when to nudge them and how to support their journey

with Sellpy

• Claude and Claude Skills as a force multiplier in your day-to-day work. You are not expected to have prior AI experience, but

using AI well is part of meeting expectations once you are up and running

• Analytically strong and hypothesis-driven: you use data to make decisions, not just to report on them, and you know when a

result is statistically significant and when directional evidence is enough to act on

• Deep customer understanding, with the ability to create flows for different audiences such as sellers, buyers and lifecycle

stages

• Creative with language, visuals and test ideas, and comfortable testing imagery, copy and layout as levers for click-through

rate

• Be part of a tech-minded company that's driving the change towards a sustainable lifestyle. In return, you will get direction,

energy, and work on meaningful challenges daily

We value being together. After an on-site onboarding, we aim for a balanced office presence, with flexibility based on your team

and tasks.