CS System and Transformation Specialist

At Viaplay Group, we entertain millions of people every day through our streaming services, radio networks, and TV channels. We

believe in the power of content not just as a way of telling stories and touching lives, but also expanding worlds.

We’re looking for the best people to join us on our journey. Right now, we’re searching for a CS System and Transformation

Specialist in our Stockholm office – are you ready to hit play on an exciting career change?

As a CS System and Transformation Specialist, you will play an important role in shaping the future of customer service across

Allente and Viaplay. Working within the CS System and Transformation team, you will help drive digital transformation by

developing systems, processes and ways of working that make it easier for customers to get the support they need.

You will work at the intersection of technology, customer experience and business transformation, collaborating with stakeholders

across both businesses as well as external partners. You will help translate business needs into clear priorities and

requirements, support the implementation of new solutions, and identify opportunities to improve and harmonise customer service

processes.

• Driving the development and continuous improvement of customer self-service platforms, with a strong focus on technology,

functionality and user experience

• Managing and developing customer service systems and tools across Allente and Viaplay, including collaboration with external

partners and suppliers

• Working with stakeholders across Allente and Viaplay to translate business needs into prioritised requirements and support

implementation and adoption of new solutions

• Coordinating the development and alignment of supplier contracts related to customer service systems and tools, in

collaboration with business owners, Procurement and Legal

We understand you may feel confident ticking certain boxes more than others and that’s why we always keep an open mind in our

recruitment process. But, in order to thrive in this role, we do believe you’ll have at least some experience in the following:

• 3+ years of experience working with digital transformation, AI, systems, customer service, chat or voice bots, or a similar

field

• A strong understanding of processes and how technology can be used to create more efficient and customer-friendly ways of

working

• Excellent communication and collaboration skills, with the ability to work effectively across different teams and business

areas

We’ve got you covered! 30 days of paid vacation every year, an attractive pension and insurance scheme, and generous parental

leave pay lift.

Entertainment is what we love, and entertainment is what we do. So, unlimited access to Viaplay seems only fair for you to get to

know the product – including series & viewing events, new release movie rentals, linear channels and more.

If this feels like your kind of challenge, make sure you apply by attaching your CV here – you may also want to add your LinkedIn

profile. Please don’t send us your application via email because we won’t be able to accept it. We do, however, welcome any

questions you may have about this particular position.

Want to learn more about who we are and what we do? Check out our careers page or follow us on Instagram! We’re only ever a few

clicks away.