Field Enablement Manager - Customer Success

Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal

teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar.

Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing

thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters:

judgment, strategy, and outcomes.

2,100+ customers across 80+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and

Barclays. We’ve scaled to $200M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through

acquisitions including Qura, Walter AI, Graceview, Cadastral, and Wexler.

We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and

campaigns featuring Jude Law.

• Design and run certification-based programs spanning onboarding, everboarding, product mastery, AI/LLM fluency, customer

engagement workflows, and core CS motions (adoption, value delivery, renewal, and expansion).

• Build processes that standardize how Customer Success contributes to product releases, customer delivery, and overall GTM

strategy.

• Work closely with CS leadership to diagnose gaps, build repeatable systems, and drive measurable improvements in customer

adoption, retention, and expansion.

• Serve as the connective tissue between Product, Engineering, Sales, Legal Engineering, Support, and Product Marketing to ensure

alignment across every program you run.

• Create the frameworks, documentation, and workflows that scale how CSMs manage accounts, collaborate cross-functionally, and

deliver structured customer insights back into product development.

• Build mechanisms that ensure CSMs are consistently prepared for new product capabilities, AI advancements, and rapidly evolving

customer needs.

• 5+ years of experience across post-sales or customer-facing roles—such as Customer Success, Account Management, Customer

Operations, or Management Consulting

• Exceptional communicator with the executive presence to partner with senior leadership and the EQ to collaborate across

technical and GTM teams.

At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity

employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people

of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression,

sexual orientation, age, disability, veteran status, or any other characteristic protected by law.