Customer Success Manager (Junior) Norwegian speaking

Do you want to join the technological revolution? Tendium is looking for an ambitious individual in a customer-facing role, ready

for the next step in their career!

Tendium is the global pioneer in AI-driven public tender management, transforming how companies discover, analyse, and win

government contracts. Our platform turns complex processes into something simple and transparent, empowering businesses to compete

fairly for billions in public sector opportunities. We’ve been building our AI-native platform since 2018, leveraging a vast data

moat, agentic AI, and tens of thousands of hours of R&D. Today, we serve large numbers of customers across Europe and are rapidly

scaling.

As a Customer Success Manager, you will play a crucial role in ensuring our customers achieve success using our platform. You'll

work closely with existing customers in the SME segment to secure renewals and identify opportunities for upselling and

cross-selling. This position offers a blend of relationship building and technical support, making sure our customers get the most

out of our product.

You’ll be part of our sales team, collaborating with marketing, sales, and product teams. We are looking for someone who is

comfortable with both hands-on customer support and proactively identifying growth opportunities.

• Collaborate with the marketing team to create customer case studies, testimonials, and other materials that showcase the

success of our customers.

• Measure and report on customer success metrics, such as retention rate, customer satisfaction score (CSAT), and net promoter

score (NPS).

We are looking for someone with experience in a customer success or customer-facing role within the tech or SaaS sector. To excel

in this role, we believe you are entrepreneurial, proactive, and skilled at taking initiative and managing your own projects. As a

key point of contact for our customers, strong communication and relationship-building abilities are essential.

Since you will be working at a leading SaaS company, it's crucial that you can quickly adapt to and stay ahead of the ongoing

technical evolution of our product.

We look forward to your application. We recruit on an ongoing basis, so apply as soon as possible. Successful candidates will

initially be invited to an initial interview where you will have the opportunity to meet the team.

At Tendium, we value and celebrate diversity. We’re building a workplace where everyone feels that they belong, where your voice

is heard, and your experiences are respected. Different perspectives fuel our creativity and drive innovation, and we’re always

looking for people who can bring something new to the team. Whoever you are, wherever you're from, we’d love to hear from you.