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Embark Studios AB logo

Customer Support Operator

Embark Studios AB
  • OrtStockholm
  • OmfattningHeltid
  • Sista ansökan30 dagar kvar
  • Publicerad9 nov.

Om tjänsten

As a Customer Support Operator at Embark, you will be overseeing the daily operational work of our support team and keep up to

date with the information for our game. You’ll work closely with our agents and help design player-centric solutions to problems

large and small.

You will be helping to support our team of agents and working on keeping the flow of information open and efficient by providing

daily support in customer case management, make sure relevant information is being shared and finding solutions to complex

customer support cases.

In order to succeed in this role, you know how to handle last minute changes, don't fear administrative work and will partake in

cross-team meetings while maintaining our tools and projects.

Who are you?

You have a passion for player-centricity and service. Experienced in Customer Support - meritorious if it's from the games

industry - you are serviceminded, empathetic, and business-minded. You know and love the game and you understand that our players

are passionate and important. You advocate for players internally and ensure that they are well taken care of in every way

possible. You are patient and kind, an eternal problem solver, and a champion for our players. Oh, and you thrive in the absolute

chaos of a live service game! Sound like you? Please apply!

Example of responsibilities

Support our agents in their daily operational work by resolving escalated issues
Keep internal and external documentation up to date
Investigate and report issues related to the game
Cooperate with all other departments in the company to keep a steady flow of information

We would love if you have

A creative and curious mind
A native-level command of English
Ability to demonstrate effective written communication to assist all audience and skill levels
Experience in customer support, particularly within the gaming industry
Experience and enthusiasm for gaming
A versatile working style

This is an on-site role, and we are only considering candidates already residing in Sweden.

At Embark we offer competitive salaries, passionate colleagues to share knowledge with and much more, but most of all we invite

you to take part of a journey into the unknown, to build creative, surprising and beautiful experiences together.

Be yourself at Embark and make games while doing so. Please apply with confidence. We can’t wait to hear from you (in English)!

Krav- & nyckelordscheck

Identifierade kompetenser & krav i annonsen:

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Restid & pendling

Spara jobb & deadline-påminnelse

Sista ansökningsdag: 10 dec.

Inte redo att söka direkt? Spara annonsen och få påminnelse innan den stänger

När du sparar tjänsten samlas den under Mina sidor (Ansökningskoll) och vi skickar automatiskt en påminnelse på mejlen 3 dagar innan sista ansökningsdag så att du inte missar att söka.

Arbetsgivare • Embark Studios AB

Representerar du arbetsgivaren? Få prioriterad topp-placering i Stockholm och dölj konkurrerande annonser på sidan.