Operations Specialist

Nordiska is a bank offering a complete range of financial services, allowing us to tailor solutions to each customer while

simultaneously enabling them to gain access to advanced financial technology. Part of our offering is our Embedded platform,

enabling enterprise partners across Europe to seamlessly integrate financial services – including saving, lending, and payments –

into innovative product offerings. Additionally, we provide corporate and real estate financing, as well as sustainable savings

with a government-backed deposit guarantee.

To meet future demands, we continuously scale our modern technology platform, expand partner integrations, and accelerate product

innovation to help shape the future of financial services.

Since our founding, we have been committed to driving innovation and creating meaningful impact. We work towards an ambitious

vision and goals, backed up by our history of successfully delivering high-quality results and sustainable growth.

Historically and going forward, the people working at Nordiska are what enables our success. We balance our professional

environment with an entrepreneurial mindset, always acting with honesty and responsibility, to build long-term trust among

customers, partners and employees.

As an Operations Specialist, you will combine specialist case management with the opportunity to shape how we work, delivering

reliable service for Nordiska’s own brands and partners. You will join the Operations Specialists team within Customer Operations,

which brings together Customer Services and Operations Specialists under one Team Lead, to whom you will report. Working closely

with Customer Services and providing specialist operational support to other functions across Nordiska, you will own complex

customer cases and operational tasks requiring investigation, specialist knowledge or coordination across teams. By sharing

knowledge and improving processes, you will help strengthen the team’s specialist capabilities.

• Investigate and manage complex cases involving cards, payments, application journeys and other banking services, taking

ownership from initial assessment through to resolution.

• Carry out specialist operational tasks and agreed assignments for Business Services and other functions, within established

responsibilities and authority.

• Coordinate resolution with Product & Tech, Credit, AML Operations and external partners, ensuring clear ownership and

follow-up.

• Document investigations, checks and outcomes, ensuring escalations contain a clear problem description and relevant supporting

information.

• Support Customer Services through practical guidance, knowledge sharing and feedback on cases, and develop procedures,

knowledge materials and ways of working that strengthen specialist capabilities and make handovers easier.

You are analytical, curious and persistent, with the ability to investigate complex cases independently. When a case is unclear,

you ask the right questions, find relevant information and bring structure to the investigation. You take responsibility for

follow-up and completion, keeping customers and colleagues informed throughout.

You combine attention to detail with an understanding of the wider operational process. You work in a structured way across

several systems, maintain accurate documentation and manage competing priorities. You exercise sound judgement about what you can

resolve within your authority and when another specialist or decision-maker needs to be involved, while working carefully within

established procedures and identifying practical ways to improve quality and prevent recurring problems.

You enjoy combining individual responsibility with close collaboration and willingly share your knowledge to help colleagues

develop. The opportunity to help build the Operations Specialists team, develop your own expertise and strengthen the team’s

collective knowledge appeals to you.

• Experience in specialist customer service, backoffice or operational case management within banking, financial services or

fintech.

• Clear and professional communication skills in Swedish and English, both written and spoken. Norwegian and/or Danish language

skills are an advantage.

If you’re looking to join a growth-driven environment that pairs innovation with profitability and reliability, welcome to

Nordiska. We look forward to receiving your application.

We review and interview continuously, with background checks as part of the final stage of our process. For questions about the

role and or more information, you are warmly welcome to contact Jasmin Rönn at jasmin.ronn@nordiska.com.