Public Service Designer

Nordic Investin is recruiting a Public Service Designer on behalf of one of our partner companies. You connect user evidence,

service realities and product constraints to create experiences that are clear, inclusive and valuable.

The partner is strengthening its capability in end-to-end public services that work across digital and human channels. You will

take responsibility for work that connects service blueprints, field research and co-design, while ensuring that policy

constraints and prototyping receive appropriate discipline. The objective is progress that colleagues can use and leaders can

evaluate.

The design function values evidence, critique and close collaboration. Success means making complexity understandable and enabling

better choices.

You will join a multidisciplinary team and move between discovery, design, delivery and learning after launch. The partner expects

assumptions to be made visible, prototypes to answer real questions and design decisions to remain understandable when they reach

engineering and operations.

This role calls for independent judgement and the ability to raise the quality around you. You will be expected to recognise when

a decision needs wider expertise, make trade-offs visible and move work forward without creating unnecessary process.

• Relevant experience delivering end-to-end public services that work across digital and human channels in a demanding

environment.

You may come from a product company, agency, consultancy or public service. Your portfolio should explain the problem,

contribution, evidence and outcome. Direct experience of end-to-end public services that work across digital and human channels is

valuable, while adjacent experience counts when it shows transferable judgement.

You will work on consequential journeys where careful discovery can influence priorities, not simply decorate decisions already

made. The focus on end-to-end public services that work across digital and human channels gives the role a clear mission and room

to influence priorities and measures of success.

The exact partner, employment model, compensation, start date and working arrangement will be explained openly during the process.

Nordic Investin will make sure you understand the opportunity before asking you to make a decision.

Nordic Investin will focus on decisions you have made: the context, alternatives, result and what you would change today. You will

also have room to test whether the role and partner environment are right for you.

Apply with your CV or LinkedIn profile and a short note about a relevant product, service or customer journey you improved. Nordic

Investin welcomes different routes into the profession and assesses evidence, judgement and potential alongside titles.