Regional Director CSM

Teamtailor is an Employer Branding and an ATS SaaS platform used by over 13,000 companies, 250,000 users in 90 countries around

the world 🌏.

Working at Teamtailor means working at an international fast-paced tech company that offers an ideal workplace for those who want

to have a real impact on the growth of an organization and are craving responsibilities. It also means having lots of fun 🥳.

Building a diverse team with various backgrounds and expertise is at the core of Teamtailor since its very beginning and is truly

part of its strength today! There are no typical profiles, each and every team member shares our vision and wants to be part of

its success.

That's why we're expanding our Customer Success department and looking for an experienced Regional Director CSM in Stockholm. Our

mission is to have the most satisfied customers, and we are looking for a person to join our team and be a part of this global

journey 🙌🏼

The Regional Director CSM is responsible for driving operational excellence within the CSM function. This person leads and

supports the CSM Team Managers, ensuring that daily execution runs smoothly, processes are followed, and customer cases are

resolved efficiently. They act as a multiplier for the Director Customer Success, empowering the team to deliver consistent

results while ensuring alignment with strategic decisions and direction.

A key purpose of the role is to continuously strengthen customer experience and business impact, driving improvements in NPS, Net

Revenue Retention (NRR), and overall customer satisfaction.

• Provide insights to the Director Customer Success for continuous improvement, such as challenges, opportunities, bottlenecks,

strengths, etc.

• Key success indicators show measurable improvement, including higher NPS, stronger Net Revenue Retention (NRR), and increased

customer satisfaction and engagement.

• Skilled in managing day-to-day operations, including workload balancing, process compliance, and customer case handling, and

consistent ways of working.

• Strong understanding of CS metrics and performance management, including NRR, retention, adoption, and NPS. With the ability to

analyse data, identify trends and bottlenecks, and drive improvements.

• Strong communicator and collaborator, able to influence and align Sales, CS, Support, and other teams around shared customer

outcomes.

• Hans-on, structured, and dependable, with a strong sense of ownership and initiative, bringing clarity, stability, and energy

to both the team and leadership.