Senior Central Operations Manager (Supplier Management)

As Senior Central Operations Manager (Supplier Management), you'll own how Voi partners with third-party logistics (3PL) providers

end-to-end. In this role you’ll set the frameworks and standards all our 3PL partners operate against, focusing on building

resilience and accountability to ensure vehicle availability for riders across our markets. This will include:

• Owning the framework used for the 3PL vs. in-house split across all markets — from the optimal number of 3PL partners to the

scope and distribution of charging hubs and warehouses.

• Defining and rolling out the SOPs, KPIs, and SLAs that support resilience and accountability, as well as being the point of

escalation for performance.

• Partnering closely with our Procurement team to set sourcing criteria and bringing operational requirements and performance

data into vendor selection.

• Collaborating cross-functionally with Procurement, Repair, Safety, and Workforce Management, and flexing into adjacent Central

Operations workstreams as priorities shift.

We're looking for someone with strong analytical instincts, with the ability to turn market-by-market judgment calls into scalable

frameworks and drive collaboration and create alignment with diverse stakeholders. In addition to this, we believe the right

person has:

• Hands-on experience with third-party logistics or outsourced-service provider relationships, including performance management

and escalation.

• A track record of running and presenting analyses of large data sets, gathering insights and driving decisions with measurable

commercial or operational impact.

Don't meet every requirement? If you're excited about this role and our mission, and have relevant, transferable skills, we

encourage you to apply — even if you don't check every box.

Working at Voi is more than just a job; our People Promise includes a personal voyage where you'll grow as a professional and be

part of a team and culture that builds something meaningful for society. On top of this, you'll have the opportunity to: