Senior Customer Success Manager

Join Scrive and be part of an international, fast-growing company headquartered in Stockholm, Sweden. Collaborate with smart,

caring, and driven colleagues across Europe as we shape the Scrive story. 🚀

We are currently looking for a Senior Customer Success Manager to join our team and play a key role in driving long-term customer

value, strategic growth, and retention. This role is an exciting opportunity to build lasting partnerships, increase product

adoption, and shape the customer journey across our medium, large and enterprise accounts.

📍 You can be based anywhere within the EU, even though it would be a great bonus if you could be located at one of our hubs in

Stockholm, Copenhagen, Berlin, Oslo or Amsterdam, where we apply a flexible hybrid work model.

• Lead and grow a strategic portfolio - Own a set of limited numbers of larger customer accounts with responsibility for growth,

retention, and customer satisfaction.

• Drive adoption and value realization - Empower customers to embed Scrive solutions across their organizations, enabling

business outcomes.

• Collaborate cross-functionally - Act as the customer’s voice internally, working with Product, Sales, and Support to

continuously improve experience and fit.

• Prevent churn and secure renewals - Proactively manage renewals and identify opportunities for expansion through a data-driven,

value-focused approach.

What we’re looking for

To succeed in this role, you should have:

• A pragmatic, value-driven mindset - you’re motivated by creating real impact and thrive in a collaborative environment where

success is shared, not individual.

In this role, we see that you are solution-oriented, results-driven, structured, and strategic thinking. We’re using a

competence-based recruitment process where these competencies will play an important role.

Don't meet every single requirement? Apply anyway! Studies show that women and people from underrepresented groups are less likely

to apply for jobs unless they meet every qualification. At Scrive, we value diverse perspectives and encourage anyone who is

excited about this role to apply.