Senior manager of Customer Performance & Governance, Stockholm

atNorth is a leading Nordic data center company providing cost-effective, scalable high-density colocation and built-to-suit

services to industry-leading organizations across Iceland, Sweden, Finland, and Denmark.

With sustainability at our core, our data centers run on renewable energy and are designed according to circular economy

principles. Through innovative design, power efficiency, and intelligent operations, we deliver reliable, secure, and

high-performance infrastructure.

Headquartered in Reykjavik, Iceland, atNorth operates eight data centers across the Nordics, with additional sites under

development in Finland, Denmark, Sweden and Norway.

We combine world-class technology with a people-first culture built on collaboration, ownership, and trust, empowering our teams

to grow, take responsibility, and make a real impact.

Are you an experienced leader with a strong background in performance management, governance, quality and operational excellence?

Do you thrive in complex environments where customer commitments, operational risk and business priorities need to be translated

into clear direction and measurable results?

atNorth is looking for a Performance & Governance Lead to take ownership of performance, governance and continuous improvement

across Customer Operations. In this role, you will combine strategic thinking with operational leadership, driving standards,

insights and improvements across an international and fast-growing digital infrastructure organization.

As Performance & Governance Lead, you will be responsible for establishing and developing the frameworks, standards and ways of

working that enable Customer Operations to perform at its best. You will translate customer commitments, business objectives and

operational risks into clear priorities, KPIs and improvement initiatives.

You will lead the governance of performance, quality and incident management while working closely with key stakeholders across

the organization. The role combines strategic responsibility with hands-on leadership and offers the opportunity to influence how

atNorth measures performance, manages operational risk and continuously improves its customer operations.

You will also have the authority to set priorities and allocate work across the NOC and Quality Managers, direct incident

coordination and stakeholder communication, and require corrective or preventive actions where service, quality, data or

governance issues are identified.

atNorth is an international and fast-growing company where collaboration, ownership and continuous improvement are key. You will

work across functions and have significant influence on how Customer Operations develops and delivers value to customers. The role

offers a broad scope, senior stakeholder exposure and the opportunity to make a tangible impact on operational performance and

customer experience.

We are looking for an experienced leader who combines strong operational understanding with a strategic and analytical mindset.

You are comfortable establishing structure and governance in complex environments and have the confidence to influence

stakeholders across functions.

• 8–10+ years of experience within performance management, quality, governance, customer operations, analytics, NOC operations or

operational excellence.

• Excellent stakeholder management and communication skills, with the ability to influence across functions and organizational

levels.

• A Bachelor’s or Master’s degree in Business, Engineering, Quality Management, Data Analytics, Information Systems or a related

field, or equivalent relevant experience.

As a person, you are structured, analytical and decisive, with a strong sense of ownership. You are comfortable working in a

dynamic environment with multiple priorities and are able to turn complex information into clear actions. You build trust easily,

communicate with clarity and have the leadership skills to create direction while developing the people around you.

We believe that sustainable success starts with the wellbeing of our people. For us, an open, transparent, and inclusive culture

is more than a priority, it is the core of how we lead and innovate.

We don’t just talk about culture; we nurture it. Through regular one-to-one engagements and monthly wellbeing surveys, we listen

carefully to our teams, ensuring that every voice is heard and every opportunity for improvement is embraced.

We recognize that innovation and collaboration thrive where people feel truly connected, which is why we come together each week

to share ideas, strengthen relationships, and nurture a sense of belonging, sometimes over a simple breakfast and good

conversation.

In this process atNorth is working with Level Recruitment. To apply, please click the apply button. If you have further questions

don´t hesitate to contact senior recruitment consultant Christian Smith at +46 8 120 50 400.