Senior Revenue Systems Administrator

Teamtailor is a global Employer Branding and ATS SaaS platform used by over 13,000 companies, 250,000 users, and available in 90

countries worldwide. 🌍

Working at Teamtailor means being part of a dynamic, fast-paced tech company that values impact and responsibility. Our workplace

fosters an environment where everyone can contribute meaningfully to the growth of the company. 🎉🥳

The Senior Revenue Systems Administrator owns how our revenue systems are run, supported and governed day to day, and leads our

support process.

Revenue Systems runs the tools that about 440 people across many teams use every day, from Sales and Customer Success to Finance

and Data: Salesforce as our hub, and around it tools for conversation intelligence, scheduling, enrichment, contracts, billing and

customer success. We are turning the team into a product team, where each tool has an owner, a direction and outcomes we measure.

In this role, you are responsible for the day-to-day operation of a portfolio of tools, from configuration and access to vendor

relationships. You design and continuously improve how we support our users, and define how we measure it.

• Support process. Own, design and continuously improve the support process end to end, from intake and triage to service levels,

escalation and self-service.

• Vendor management. Manage the relationships with the vendors of your tools, including escalations, usage reviews and renewal

preparation, and contribute to roadmap discussions.

• Salesforce administration. Manage the security model, permission sets, sharing, validation rules, page layouts and declarative

configuration.

• Access management. Manage the user lifecycle, licences and regular access reviews, including integration users, in line with

company policies.

• Compliance and data protection. Work with IT, Security and Legal to keep our tools compliant with GDPR and internal policies,

and contribute to the user provisioning process.

You work closely with product managers, engineers and other administrators in the team, and you are the main contact for the

vendors of your tools. Across the company, you work with business teams to understand their needs, and with IT, Security and Legal

on access, provisioning and compliance.