Join Our German Speaking Quality Analyst Team - Athens

JOIN PROTON AND BUILD A BETTER INTERNET WHERE PRIVACY IS THE DEFAULT Proton was founded in 2014 by scientists from CERN on a simple truth: privacy is a fundamental human right. Since then, we’ve built the world’s largest encrypted email service (Proton Mail) and expanded into Proton VPN, Proton Drive, Proton Pass, and Proton Calendar—tools used by millions globally to protect their freedom, fight censorship, and keep their data safe. In some situations, Proton has literally helped save lives! We are profitable, independent (no VC control), and selectively hire from the top ~1% of applicants. Our 500+ team members across 50+ countries come from leading organizations and elite academic backgrounds. We move fast, keep hierarchy light, and prioritize impact over optics. If you want to do meaningful work with exceptionally high-caliber people, this is it. Join us and do work you can truly be proud of. Check our open-source projects here! About the role We are looking for a driven, fully fluent German speaking Inbound Sales Development Representative to join our Proton for Business team. In this role, you won’t just be processing leads; you’ll be the first point of contact for organizations ready to secure their digital infrastructure. You will manage high-volume inbound traffic, qualify high potential opportunities using the SPICED framework to generate new business for our Account Executives, and also take on a full sales cycle role, directly closing smaller, high-velocity business within our Prosumer/Small Office segment. If you thrive in a fast-paced environment, love mastering complex tech stacks, and want to play a key role in driving growth for products you genuinely believe in, we want to hear from you. Key responsibilities 1. Own the Inbound Pipeline: Manage and respond to all inbound requests submitted via Proton’s contact sales forms across our entire product suite. 2. Strategic Prioritization: Utilize our lead scoring system to categorize leads by intent (High, Medium, Low) and ensure strict adherence to our first response time SLAs. 3. Qualify & Convert: Conduct qualification discussions using the SPICED framework (Situation, Problem, Impact, Critical Event, Decision) to identify genuine business opportunities for Account Executives. 4. Close Deals: Independently close transactions for smaller requirements, turning high-volume inquiries into immediate revenue. 5. Metrics & Continuous Improvement – Own daily/weekly activity KPIs (call and email tasks, touches, meetings booked) and funnel metrics ( first response time, conversion rates, meeting‑to‑pipeline ratio). Use CRM dashboards to surface insights and iterate outreach scripts. 6. Cross-Functional Collaboration: Partner closely with Product Business Units, Marketing, and Customer Success to ensure seamless handoffs and gather market feedback. 7. Cultural Ambassadorship – Model a high‑energy, resilient mindset; mentor newer BDRs on phone etiquette, objection handling, process flows and tool mastery. Your profile * Sales Driven: You have a proven track record in inbound sales or business development, preferably in SaaS or cybersecurity. * Process Oriented: You understand the importance of SLAs and can manage time effectively to meet aggressive response targets without sacrificing quality. * Qualified Communicator: You are business-fluent in English. Native level fluency in German is a must given our European roots and market. * Tech Savvy: You are comfortable navigating CRMs (HubSpot experience is essential) and modern sales intelligence tools. * Mission Aligned: You care about digital rights and privacy, making it easy to authentically advocate for Proton’s value proposition. * Resilient & Adaptable: You can handle high volumes of inbound traffic while maintaining a personalized, consultative approach. Technical & Tool Fluency * Proficient with modern outreach stacks: Clay, Instantly, Gong, LinkedIn Sales Navigator, multichannel sequencing platforms, and a CRM (Salesforce, HubSpot, etc.). * Comfortable working with simple reporting dashboards to track activity, conversion and forecast meeting volume. Personal Attributes * High‑energy & competitive – thrives on quota‑driven environments and loves beating targets. * Resilient & tenacious – sees rejection as the data that will help us develop an expert understanding of where we win the most. * Customer‑centric – quickly uncovers prospect pain points and frames the conversation around value. * Tech‑savvy – embraces automation to eliminate manual grunt work and focus on high‑impact activities. * Growth-Oriented – ready to take the next step in your sales career by not only qualifying deals, but closing them as well. Bonus * Experience selling security‑oriented SaaS or privacy‑focused products across various business segments. Key competencies Hard Skills * Deal Qualification Mastery – Expert at effectively qualifying strong business opportunities based on product fit & ability to solve customer challenges Outreach Excellence – Confident phone presence, written communication skills, and objection navigation. * Tool Mastery – Strong familiarity with Clay, Instantly, Gong, LinkedIn Sales Navigator, and CRM reporting. * Data‑Driven Optimization – Ability to analyse response SLAs & conversion metrics and iterate tactics rapidly. Soft Skills * Disciplined & Motivated – Self‑starter who can build their day around effective prioritization for lead qualifying, follow-up, and deal closure. * Coaching Mindset – Willing to share best practices and uplift newer teammates. * Feedback‑Oriented – Actively seeks input from peers and managers to improve performance. * Adaptable – Quickly pivots to new verticals, market shifts, or product updates. * Collaborative – Works fluidly with Marketing, Product and Sales Ops to align on what good looks like for new business growth.. What we offer * Work that Matters: millions of people trust Proton with their privacy. We answer only to our users — not advertisers, not investors with conflicting agendas, not governments. The work you do here is real, and the impact is measurable. (read more about our impact here) * Stock Options: at Proton, we all have the opportunity to be owners of the company. From day one, you have a real stake in what we're building. When Proton wins, you win. * Technology: you'll get the right hardware and the right software you need to do your best work. * Learning & Development: we invest in your growth because sharp people make us better. Proton is one of the fastest ways to accelerate your career because you'll be thrown into real challenges, with real ownership, from day one. * Employee Benefits: your wellbeing isn't an afterthought. We offer strong health coverage, solid retirement options, generous leave, and wellness support so you can bring your best self to work every day * In-Person Collaboration: Amazing things happen when passionate, smart, and purposeful people get together in the same room. With offices across Geneva, Zürich, Barcelona, London and more, you'll spend most of your time collaborating face-to-face with people who genuinely care about what they're building * Food: Lunch and snacks are on us every day in our offices so you can focus on the work and not on what's for lunch. * Transport: getting to the office shouldn't cost you. We cover public transport, bike allowances, or parking, whichever works for you. * Flexible Working: you own your schedule. Set hours that work for you and your team — because outcomes matter more than when the clock says you started. Check our social media to learn more about Proton:  LinkedIn ,Reddit ,X, YouTube Our Commitment to Diversity and Inclusion At Proton, we believe diversity drives innovation and strengthens our mission to provide privacy as a default for all. We are committed to fostering an inclusive environment where all individuals, regardless of race, ethnicity, gender, age, sexual orientation, physical ability, or socio-economic background, feel valued and empowered. We strive to create equal opportunities, promote open dialogue, and support continuous learning to ensure every voice is heard and respected. If you need any extra support or reasonable adjustments during the hiring process, please let your talent partner know. Candidate Privacy Notice When you apply for a position, refer a candidate, or are considered for a role at Proton Technologies AG (Proton, we, us, or our), your information is stored in Greenhouse, in accordance with their Service Privacy Policy. This information is used to evaluate your suitability for the posted position. We also retain this information for consideration for future roles that you may apply for or that we believe may align with your background and skills. If we no longer have a legitimate business need to process your information, we will either delete or anonymize it. Should you have any inquiries about how we use or manage your information, or if you wish to access, correct, or delete your data, please contact our privacy team at careers@proton.ch. Proton does not accept unsolicited resumes from any sources other than directly from candidates. We will not pay a fee for any placement resulting from an unsolicited offer, even if the candidate is subsequently hired by Proton. To learn more about our privacy policy, please visit our privacy policy page. #LinkedIn-Onsite Compensation range Barcelona: 28,000.00 - 44,000.00 EUR gross annually*+ variable commission. Total on-target earnings (OTE): 33,600.00 - 52,800.00 EUR *Final compensation will be determined based on the candidate's qualifications, skills, and previous experience

Are you passionate about helping people, taking ownership, and making a real difference – every day? Now you have the chance to step into a key role at a fast-growing tech company that's changing the logistics industry, where teamwork and world-class service are everything to us! At Sendify, we simplify logistics for small and medium-sized businesses with smart, innovative solutions. We're now looking for a driven and empathetic Customer Service Specialist to join our team in Gothenburg, where you'll play a key part in delivering outstanding experiences and building lasting relationships with our German-speaking customers. Our Customer Service Team is the heart of the company and a key reason why our clients love us. In our team, you'll take responsibility for customers relationships, contribute to our product development, and help people succeed – in a dynamic environment where we support each other and celebrate wins together! If you're driven to exceed expectations and want to make a difference in an exciting industry – this could be the role for you! YOUR DAY-TO-DAY At Sendify, we don't believe support is just a support function – it's an invaluable part of our value proposition. We're building something unique, and we're looking for people who want to be part of it. You'll be a key player in our journey, with both the mandate and the responsibility to solve challenges, drive improvements, and create experiences that go above and beyond. Satisfaction isn't just a metric for us – it's a driving force. We're looking for someone who is energized by helping others, who gets a kick out of solving problems, and who understands that a truly great experience makes a real difference. You're not afraid to roll up your sleeves, contribute ideas, and be part of a team where we lift each other up every day 💡 You'll become an expert on our product to make our clients' everyday lives as smooth as possible, by for example: * Supporting our customers via phone, email, and chat – always with a focus on fast, clear, and friendly service * Handling claims from intake to resolution, coordinating with carriers to ensure a fair and timely outcome * Taking ownership in every interaction, solving problems and turning challenges into opportunities to improve the experience * Actively contributing to building world-class support by identifying areas for improvement, bringing your own ideas, and driving improvements in our processes and routines 📊 * Working in a solution-oriented way and driving improvements that make a difference – both for the client and for Sendify * Collaborating with other teams (e.g. Product and Sales) to ensure that feedback and needs are heard and acted upon 🗣️ We always strive to respond quickly and with high quality. Concretely, that means: * Answering calls within 30 seconds * Responding to emails within 3 hours * Responding to incoming chats within 1 minute These are our response time targets – our baseline. What truly sets us apart is the quality of every interaction, where we place great importance on being personal, attentive, efficient, and solution-oriented. We're looking for someone who shares our vision and understands the value of truly great service 👏 WHAT WE'RE LOOKING FOR We're looking for someone who: * Has a genuine interest in helping others – whether it's a customer or a colleague – and knows that great service is a given * Is comfortable with technology and quick to learn new systems * Thrives working in a team and collaborating to reach shared goals, while also taking great personal responsibility for their work and development 🤝 * Is curious and driven to continuously learn new things * Enjoys being the go-to person and thrives in a fast-paced environment * Takes initiative to find solutions and create added value * Has previous experience in client-facing roles, preferably within tech or logistics (but not a requirement) * Sees solutions and new opportunities where others see problems 🔍 * Has excellent communication skills in German (C2) and English (C1), both spoken and written * Lives in Gothenburg or is open to relocating It's a bonus if you: * Speak Swedish * Have previous experience within logistics or SaaS/Tech * Have been employed in a product startup previously What we're offering Sendify is built on a curious, collaborative, and encouraging work environment where you can express your ideas, be challenged, and where your creativity is valued. We have a culture where community, team spirit, and curiosity are at the centre – here it's team before individual. We lift each other, dare to try new things, and take initiative together. Here you'll grow, not just as an employee, but as an important part of something bigger 🌱 As an employee you'll also have access to: * A company culture where we win together and have fun along the way 🏆 * A thorough onboarding to learn everything about the company, our processes, and our product * A dynamic workplace where your contribution makes a difference ⚡️ * Opportunities to grow and develop within your department * An engaged and supportive team that shares the same vision 🫶 * Competitive benefits including occupational pension, wellness allowance, and health & accident insurance 💼 * Relocation support if applicable – we offer a relocation package and help you settle smoothly in Gothenburg * 30 vacation days * A central office in Gothenburg with a family-like atmosphere, golf simulator, ping pong table and sauna ABOUT SENDIFY 📦 We set businesses in motion Logistics is built on top of handshakes, phone calls, and unread emails left in inboxes. Ever felt how easy it is to miss an email in your inbox? Imagine building your business on the same workflow. Sendify helps ambitious small businesses to ship smarter. We wrap together real-time pricing, comparison, booking, and tracking in a clean and unified interface to allow customers to spend their time on their business, not logistics. And here’s the best part – we’re Great Place to Work certified! 🎉 This means we’re not just building great solutions for our customers, but also fostering an awesome, inclusive workplace where our team thrives. We believe that happy employees create the best experiences, and we’re proud to be recognized for it. Meet our teams & product! 👉 Sendify Family 👉 Life at Sendify 👉 Our product We’re interviewing continuously – so don’t wait!