Service Order Management Specialist (m/f/d)

At the global market leader in energy technology, you contribute to ensuring a stable energy supply for the future. With our intelligent digital and analog solutions, you help shape the energy transition. As part of a global team of 5,900 dedicated colleagues, you experience the unique sense of togetherness that defines our family-owned group of companies.

Reinhausen – where Power meets Passion

What awaits you:

You manage customer inquiries and orders throughout the entire service and spare parts order process, ensuring accuracy and efficiency.

You identify the required spare parts and prepare quotations and cost calculations based on technical specifications and customer needs.

You review and process customer orders, ensuring alignment with agreed prices, terms and conditions.

You coordinate with customers and internal departments to ensure smooth order processing, timely deliveries and effective communication.

You manage order documentation, follow up on changes and additional costs, and prepare completed orders for invoicing.

You contribute to continuous improvements in processes, system usage and data quality to enhance efficiency and customer satisfaction.

What you bring to the table:

You have a post-secondary technical or vocational education, or equivalent relevant work experience.

You have 2–3 years of experience in service order management, technical sales support or a similar role.

You have technical understanding and the ability to identify spare parts, interpret technical documentation and prepare accurate quotations.

You have experience working with ERP or order management systems, preferably SAP, and are confident using Microsoft Office.

You communicate confidently in English, both written and spoken. Swedish and other Nordic languages are an advantage.

You are detail-oriented, customer-focused and structured, with strong problem-solving skills and the ability to collaborate effectively across teams.