Technical Support Specialist, Service Desk

At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and

a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in

history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune

500, all in just eight years.

Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and

the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as

we tackle the enormous opportunity still ahead in the largest consumer vertical.

Working here means being part of a team

that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the

opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to

grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from

the people that already do.

About the team and

position​

We need to be super approachable and always willing to go above and beyond to help our Carvana family. It

could be as simple as connecting their monitor to as complicated as tuning their flux capacitor to precisely 1.21 gigawatts! We

expect smart people who are doers with bright ideas, willing to put their game-face on, take on new challenges, and juggle many

assignments at once.

In return for your hard work, you'll have an opportunity to work at one of the fastest growing and

creative technology companies around, as well as help us promote a life-changing product and develop a world-class team every

day.

• Deliver exceptional customer service to our internal

customers.

• Serve as our first line of IT support to all our incoming calls and IT tickets.
• Be confident

and comfortable when interacting and communicating with customers via email, phone, chat, and in-person.

• Ability to

prioritize and multitask

• Have the ability to utilize support tools, and additional support staff while providing prompt

and professional communication.

• Review incoming Service Desk tickets to diagnose problems, gather additional

information, identify solutions, and log and track incidents.

• Use excellent judgment to be able to properly evaluate

situations and determine if the issue can be resolved quickly over the phone/email or be escalated appropriately.

What you should

have​

This is a Help Desk support role. The qualifying candidate must be enthusiastic, energetic and love to help

people and solve their computer problems. The goal is to handle 70%-80% of the user problems before finding it necessary to

escalate the issue to a higher level.  You should also have:

• High School diploma or equivalent
• Minimum

2-year experience in a help desk or call center environment

• Functional knowledge of Microsoft operating systems and

office applications; big plus if you have experience with G Suites, Okta, Slack, Zoom, and Jira

• Ability to blend

creativity, problem solving, and technical skills to support end-users

• Experience with all major types of mobile devices

(iOS, Android, Windows, Chrome)

• Top-notch customer service experience
• The ability to effectively communicate

with remote users via phone or email and troubleshoot problems using remote connectivity tools or sometimes in the blind.

• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan

payments, discounts on vehicles, benefits for your pets, and much more.

• A great wellness program to keep you healthy and

happy both physically and mentally.

• Access to opportunities to expand your skillset and share your knowledge with others

across the organization.

• A company culture of promotions from within, with a start-up atmosphere allowing for varied and

rapid career development.

• A seat in one of the fastest-growing companies in the country.

Other

requirements​

To be able to do your job at Carvana, there are some basic requirements we want to share with

you.

• Must be able to read, write, speak, and understand English.
• Must be able to lift up to 70 pounds

independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.

• Must be

able to carry and transport up to 70 pounds up to 20 feet.

• Requires excellent visual acuity and manual dexterity.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of

their jobs.

Hiring is contingent on passing a complete background check.

This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants

receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or

expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information,

or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of

these protected categories.

Please note this job description is not designed to contain a comprehensive listing of

activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities

may change at any time with or without notice.