Enterprise Customer Success Manager

Datadog

Enterprise Customer Success Managerとして、Datadogの中でも最大規模かつ戦略的に重要な顧客を担当し、プロダクトの健全な活用促進と、ポジティブな顧客体験の実現をリードしていただきます。 Datadogでは、オフィスカルチャーを大切にしています。人と人との関係性やコラボレーション、そこから生まれる創造性を重視し、ハイブリッドワークを通じて、一人ひとりに合ったワークライフバランスを実現しています。 主な業務内容（What You’ll Do） * SalesおよびTechnical Solutionsと連携し、オンボーディングから活用成熟フェーズまでのプロダクト利用促進を主体的に推進 * 新規顧客のオンボーディングプロセスをオーナーとして設計・推進・プロジェクト管理 * 顧客のサクセスプランを策定し、主体的に管理・実行 * Datadogへの投資価値・成果について、意思決定者と継続的に認識をすり合わせ * 顧客組織内のキーパーソン・影響力のあるステークホルダーとの関係構築・維持 * 社内の各部門（Sales、Support、Enablement、Product、Finance、Legal）との密な連携 * 利用状況データをモニタリング・分析し、更新機会やリスクの早期把握 * 顧客のプロダクト活用および健全性（Customer Health）の最終的な責任者として対応 求める人物像（Who You Are） * B2B SaaSにおけるCustomer SuccessまたはAccount Managementの実務経験3年以上 * 大手エンタープライズ顧客を含むアカウントポートフォリオの担当経験 * 顧客の課題・目的・優先順位を理解するためのディスカバリーを主導できる方 * 複雑な内容を分かりやすく伝え、顧客の課題・目的と結びつけて説明できる高いコミュニケーション力 * また、相手に応じてメッセージを柔軟に調整できる方 * スピード感のある環境で、自身のスキルを継続的に高めながら、チームのベストプラクティス形成にも積極的に関与できる方 * 必要に応じて顧客訪問やイベント対応のための出張が可能な方 * 本ポジションでは、日本国内およびグローバルの社内関係者・社外のお客様とのコミュニケーションが発生するため、日本語・英語ともに、読み書きおよび会話においてビジネスレベル以上の語学力をお持ちの方 Datadogは、さまざまな立場の人々を大切にしています。誰もが初日から上記の資格をすべて満たすわけではないことは理解しています。それでも構いません。テクノロジーに情熱を持ち、スキルを伸ばしたいと思っている方は、ぜひご応募ください。 利益と成長： * 最高のオンボーディング * MEDDICとCommand of Messageの営業研修  * 包括的な企業文化、コミュニティ・ギルドに参加する機会 * 社内ネットワークのための部門内メンターおよびバディ・プログラム  * 継続的な専門能力開発、製品トレーニング、キャリアパスの提供  * 新規雇用株式（RSU）および従業員株式購入制度（ESPP） * 手厚く競争力のある福利厚生パッケージ 上記の福利厚生と成長は、雇用国やDatadogでの雇用内容によって異なる場合があります。 #LI-Hybrid ---------------------------------------------------------------------------------------------------------------------------------- About Datadog:  Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. ---------------------------------------------------------------------------------------------------------------------------------- Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.  Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.  Privacy and AI Guidelines: Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.

Zscaler

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. The Role We are seeking a Regional Escalations & Incidents Manager to join our team in Tokyo, Japan in a hybrid role, reporting to the Director, CAP & Incident Management, within the Support Department. This is a high-visibility role responsible for leading the resolution of critical customer escalations and high-impact service incidents that put customer relationships, accounts, or business opportunities at risk. You will partner across Support, Engineering, Product Management, Services, Sales, and leadership teams to drive coordinated action plans, executive communications, and post-incident improvements that support customers in Japan and the broader Asia-Pacific region. What you’ll do (Role Expectations) * Own the end-to-end management of critical customer escalations and high-impact service incidents for customers in Japan. * Lead cross-functional response efforts across Support, Engineering, Product Management, Services, Sales, and leadership teams to drive timely resolution. * Establish action plans, communication cadences, stakeholder roles, and resolution milestones to keep complex issues on track. * Translate technical issues into clear business impact, risk, and customer-facing messaging for internal and external stakeholders, including executive audiences. * Drive post-incident reviews, track corrective and preventive actions through closure, and identify recurring themes to improve product, process, communication, and operational readiness. Who You Are (Success Profile) * Calm, decisive leader who can manage ambiguity and maintain momentum during high-pressure customer situations. * Strong cross-functional partner who builds alignment across technical teams, go-to-market teams, and leadership stakeholders. * Clear and credible communicator who can tailor messages for both technical audiences and executive decision-makers. * Customer-focused problem solver who takes ownership, exercises sound judgment, and drives issues through to resolution. * Organized operator who can balance multiple priorities while maintaining strong attention to detail and follow-through. What We’re Looking for (Minimum Qualifications) * Business-fluent Japanese and English, with the ability to lead executive-level communication in both languages. * Experience managing critical issues in a cross-functional environment, including working with sales, customers, and partners to resolve complex and business-critical situations. * Ability to communicate effectively about the product from an engineering-level discussion to a customer executive-level conversation. * Background in cybersecurity, network security, SaaS, or cloud operations. * 8+ years of experience in customer-facing roles across incident management, escalation management, technical account management, service delivery, support leadership, or critical situation management. What Will Make You Stand Out (Preferred Qualifications) * Strong ability to influence, negotiate, and delegate effectively across cross-functional teams. * Demonstrated ability to lead and motivate others in complex, high-pressure environments. * Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. #LI-JK3 #LI-Hybrid At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: * Various health plans * Time off plans for vacation and sick time * Parental leave options * Retirement options * Education reimbursement * In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Xensam AB

Xensam: Join the Future of SAM Xensam is the leader in AI-powered, cloud-based Software Asset Management. Our technology brings clarity to complex IT environments, helping users make smart, data-driven decisions and maximize software ROI. Recognized with the Highest Growth Award and ranked #3 Overall Champion at the Main Software 50 Awards Nordics, we’re scaling fast and looking for people who want to join the journey. At Xensam, you play a key role in a team built on energy, focus, and positivity. We value experience, but even more, the person behind it. Together, we build the future of SAM. About the role As an Enterprise Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our enterprise clients. You will work closely with them to understand their business needs, implement effective strategies, and provide ongoing support to ensure they achieve their desired outcomes. Your goal is to foster strong, long-term relationships and drive customer retention and growth. Responsibilities Act as the primary point of contact for assigned customers, building trusted advisor relationships. Conduct regular check-ins and Business Reviews to ensure customers are satisfied and achieving their goals. Lead the onboarding process for new enterprise customers, ensuring a smooth transition and successful implementation of our products/services. Address and resolve customer concerns promptly, escalating issues when necessary. Renew accounts to enhance customer retention with timely management. Gather feedback through surveys and product usage data, identifying trends to share with internal teams. Represent customers’ needs and success stories to drive customer-centric improvements across the company. Keep educational, power points and self-service resources up-to-date. Anticipate customer needs by analyzing usage patterns, engagement metrics, and feedback. Manage and update customer information in the CRM system, ensuring data accuracy and tracking all customer interactions. Use the CRM to monitor customer health, manage tasks, and maintain a clear view of the customer lifecycle. Qualifications  5+ years of experience working B2B as an Enterprise Customer Success Manager, Key Account Manager or Senior Customer Success Manager. Experience with support tools and platforms like HubSpot. Excellent presentation and organizational skills. An innovative self leader that is service minded. Proficiency in languages like German, and Dutch is a plus. Experience in the field of SaaS is a requirement. Fluency in both written and spoken English and Swedish. What you get A generous work culture with free drinks and snacks, office massages, and more. Three days in-office (with remote work on Mondays and Fridays). An opportunity to shape your career growth while contributing to the company’s success. A dynamic position embracing "freedom under responsibility". If sales targets are met, all employees enjoy an annual destination trip. Other location-specific benefits. Our values at Xensam Rebellious We challenge the norm and act with initiative – always with responsibility. Humane We foster a caring, inclusive environment that values diversity and respects individuality. Harmony We value balance and create a supportive workplace where people thrive. As part of our recruitment process, we conduct background checks on final candidates to fulfill our commitments to customers and ensure a safe work environment.