Sökresultat för "Customer Communication"

Brinner du för service och kundbemötande? Är du miljöintresserad och vill vara med och inspirera och aktivera andra för en bättre miljö? Då kan du vara vår nya kundrådgivare! Din kommande roll Som en av våra kundrådgivare blir du ett av VA SYDs viktiga ansikten utåt, eftersom Kundservice är ingången till VA SYD via telefon, mejl och sociala medier. Kundservice mål är att lösa frågor vid första kontakt, vilket bygger på en bred kunskap om VA SYDs olika verksamhetsområden; vatten och avlopp samt avfall. Ambitionen är också att underlätta för kollegor som jobbar inom dessa områden. På Kundservice jobbar medarbetarna arbetar väldigt nära varandra för att kunna hantera komplexa frågor och ett högt tempo. Problemlösning och samarbete är därför en stor del vardagen. Dina arbetsuppgifter kommer bland annat innefatta att: Hantera frågor om fakturor Göra ändringar i abonnemang Ge råd om sortering av avfall Ta emot reklamationer Förvalta relationer med våra externa samarbetspartners Hantera akuta ärenden som kräver snabb hantering Informera om driftstörningar som rör vatten, avlopp och avfall Hantera administrativa uppgifter som till exempel att hålla våra system uppdaterade Administrera, förvalta och driva förbättringsarbete kopplat till VA SYDs verksamhetssystem Vi erbjuder Tillsammans med ett roligt och härligt team av kollegor kommer du att få vara med om att inspirera andra! Du kommer till en arbetsplats som har en bra och vänlig stämning, med stolthet över vårt samhällsviktiga uppdrag. Kundserviceteamet jobbar nära varandra och för att du ska trivas måste du också ha inställningen att ni alla hjälps åt och jobbar för nöjda kunder. Arbetstiderna schemalagda för att vi ska vara tillgängliga från kl 08.00 - 16.30, men flex tillämpas när möjligt. Vi värnar om våra medarbetare och satsar på delaktighet och utveckling, samt balans mellan arbete och fritid och erbjuder bland annat friskvårdsbidrag och möjlighet till semesterdagsväxling. Vi arbetar aktivt för att VA SYD ska upplevas som en mycket bra arbetsplats av våra medarbetare.  Vem är du? Du har ett starkt personligt driv, en förmåga att planera ditt arbete och är en god problemlösare. Du gillar att vara effektiv och hinna med mycket. Eftersom tjänsten innebär mycket kundkontakt förutsätter vi att du är utåtriktad och tydlig i din kommunikation och känner dig säker i kontakten med kund. Du trivs med att samarbeta med andra och kan snabbt anpassa dig till olika situationer och förändringar, samtidigt som du trivs i en miljö med ett högt arbetstempo. Du står självklart bakom vår miljöidentitet och våra kärnvärden kvalitet, engagemang och lyhördhet.  Dina erfarenheter Vi söker dig som har: Minst 2 års erfarenhet från arbete inom service är ett krav Som lägst gymnasiekompetens men högskoleexamen inom kommunikation, miljö eller motsvarande är meriterande Hög IT-mognad och datorvana då du arbetar i många olika verksamhetssystem Mycket goda kunskaper i svenska och engelska i tal och skrift  Vill du vara med och driva på miljösmarta lösningar i samhällsbygget? Välkommen med din ansökan! Vilka är VA SYD? VA SYD är en av Sveriges största VA- och avfallsorganisationer som storsatsar på hållbar avloppsrening och driver på miljösmarta lösningar i samhällsbygget. Vår verksamhet är igång dygnet runt, har över en halv miljon kunder och omsätter en och en halv miljard per år. Vi renar, kvalitetssäkrar och levererar dricksvatten och tar hand om det som spolas ner i våra avlopp för att vårda hav och vattendrag. Vi hanterar skyfall genom att skapa kreativa lösningar för vattnets väg och samlar in avfall för återvinning och återbruk. Vi motiverar och inspirerar våra kunder till att göra smarta miljöval. Övrig information På VA SYD arbetar vi med en kompetensbaserad rekryteringsprocess. Det innebär att alla sökande bedöms utifrån samma kriterier och prioriterade kompetenser. Våra intervjuer fokuserar på de kompetenser som är viktiga för rollen, vilka inkluderar yrkesmässig erfarenhet, kunskap och beteenden. På så vis kan vi matcha rätt kandidat för rollen och göra ett effektivt och rättvist urval. VA SYD bedriver samhällsviktig verksamhet och ställer därför höga krav på säkerhets- och sekretessmedvetande hos våra medarbetare. En del av våra tjänster är säkerhetsklassade, det innebär att du som sökande eventuellt behöver gå igenom en säkerhetsprövning innan anställning enlighet med Säkerhetsskyddslagen (2018:585). Vissa av våra anställningar kan även innebära en krigsplacering.

Zynca is building an ecosystem of recruiting and matching products, aiming to become the world's #1 choice for candidates and recruiters who are hungry for an 🔥 extraordinary product experience. While 🦕 other companies are releasing convoluted systems with broken features and frustrating interfaces, we are investing our hearts and souls into making sure that Zynca is taking care of everything for you, through smart automations and a world-class user experience that 🌟 simplifies every aspect of your work. In Q3 2026 Zynca will significantly scale up customer acquisition. To prepare for this, we're looking for the next person to take ownership of a core part of the company. 🚀 Customer Success Manager As our first dedicated Customer Success Manager, you will own the full customer relationship after the sale: onboarding, support, adoption, feedback, renewals and making sure customers get real value from Zynca. This is not a support-only role. It is a company-building role for someone who wants to define how Zynca takes care of customers as we scale. 🎯 The right fit We believe that the right fit for this role has worked close to customers before, probably in SaaS, digital products, recruitment, staffing, HR tech or another service-heavy environment where relationships, speed and trust matter. You understand how to onboard customers, solve problems, explain product value and turn daily customer conversations into useful input for product and sales. You are structured enough to own the customer lifecycle from onboarding to renewal, but hands-on enough to jump into support, write materials and presentations, host meetings, follow up on issues, write clear customer communication and make sure nothing falls between the cracks. You like being close to the customer, and you care about whether the product actually makes their work easier. 💡 About the role What you'll be doing: - Own the customer experience after a contract is signed - Onboard new customers and make sure they get started properly - Act as the first point of contact for customer questions and support - Follow up on usage, adoption and customer satisfaction - Help customers get more value from Zynca over time - Own renewals and reduce the risk of churn - Collect customer feedback and turn it into clear input for product, sales and leadership - Build the routines, processes and communication needed before we scale customer acquisition 🥳 Company culture You will join a senior, hands-on company where people are expected to think, challenge, take responsibility and move things forward without waiting for permission. We work closely across product, sales and customer work. Feedback is direct, decisions are made quickly, and everyone is expected to care about the full customer experience, not just their own area. Because this is our first dedicated Customer Success role, you will have a real opportunity to shape how Zynca works. 🎉 Interested? Does this sound like the right role for you? If so, don't hesitate to apply! We'd love to hear from you! Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.

About This Role As a Marketing Content Intern at Hey Sid, you will help create, manage, and deliver content for both our customers and our own brand. This is a hands-on role where you will learn how modern B2B content marketing works in practice. You will work closely with our content, marketing, and customer teams, helping turn ideas, interviews, and insights into engaging content that drives results. You will gain experience working directly with B2B companies, founders, and marketing professionals while developing your writing, communication, and content marketing skills. This is not a theoretical internship. You will be creating real content that gets published and seen by decision-makers. Key Responsibilities Content Production & Execution Support the creation of high-quality content, including: LinkedIn posts Thought leadership content Blog articles Case studies Marketing copy You will: Assist in researching topics and gathering insights Draft and edit content for customers and Hey Sid Help adapt tone of voice and messaging for different brands Turn interviews, notes, and ideas into clear written content Ensure content is delivered on time and meets quality standards Customer & Team Collaboration You will: Participate in customer meetings and content workshops Help prepare content ideas and drafts for customer reviews Take notes and summarize customer feedback Support communication between customers and internal teams Learn how customer-facing content operations work Content Planning & Coordination You will: Help manage content calendars Support content scheduling and publication processes Coordinate revisions and feedback rounds Maintain documentation and content briefs Assist with content performance tracking and reporting What This Role Is (and Is Not) This role is: Hands-on and execution-focused A learning opportunity with real responsibility Focused on content creation and marketing Collaborative and fast-paced Designed to help you build practical B2B marketing experience This role is NOT: A purely academic internship A strategy-only role A social media scrolling role A position where you sit on the sidelines Who You Are We believe you may be: Currently studying marketing, communications, journalism, business, media, or a related field Interested in B2B marketing, content, and branding A strong written communicator in English Curious and eager to learn Structured and detail-oriented Comfortable taking ownership of tasks Excited about working in a startup environment Most importantly, you enjoy writing and want to develop that skill professionally. Bonus (Nice to Have) Experience running your own LinkedIn, blog, newsletter, or social media account Experience with content creation, copywriting, or journalism Familiarity with LinkedIn and B2B marketing Experience using AI tools such as ChatGPT, Claude, or Perplexity Basic understanding of marketing analytics What You'll Learn During your internship, you'll gain hands-on experience with: B2B content marketing LinkedIn content strategy Thought leadership development Customer communication Content operations and workflows AI-assisted content creation Startup growth and marketing You'll work closely with experienced marketers and gain insight into how modern B2B companies build demand and brand awareness. Why Join Hey Sid Work with ambitious B2B companies across industries Learn directly from experienced founders and marketers Build a portfolio of published content Gain real-world startup experience High levels of responsibility and ownership Flexible working environment Potential opportunities for future employment

We’re looking for a Customer Success Intern (4–6 months) who wants hands-on experience working closely with customers in a fast-growing B2B SaaS company. In this role, you will support our Senior Customer Success Manager in ensuring our customers get maximum value from Sid. This means helping customers operationally, handling requests, assisting with support, and improving how we deliver customer success. You will also work on internal projects to improve processes, documentation, and playbooks, helping us scale our Customer Success organization as we grow. This internship is ideal for someone who enjoys solving problems, working with people, and building systems that make teams more efficient. What You’ll Actually Do Your role will combine customer-facing work, operational support, and internal process development. You will: Customer Support & Operational Work Support customers with requests, questions, and product usage. Help triage and respond to incoming support inquiries. Assist customers in understanding how to use Sid effectively. Follow up on customer requests and ensure issues are resolved. Document recurring questions and solutions. Customer Success Collaboration Work closely with the Senior Customer Success Manager on daily operations. Prepare materials and information for customer meetings. Join customer calls to understand their needs and challenges. Help track customer progress and engagement. Process Improvement & Projects A key part of the role is helping us build scalable Customer Success processes. You will: Identify repetitive tasks and suggest automation or improvements. Develop internal playbooks and documentation. Help structure onboarding materials and customer guidance. Improve internal workflows for support and customer communication. Work on specific CS projects to improve efficiency and customer experience. Product & Customer Insights Collect feedback from customers and share insights internally. Identify common product questions or friction points. Help the team prioritize improvements based on customer feedback. Your end goal: help customers succeed while improving the systems that make Customer Success scalable. Who You Are Must-haves Currently studying or recently graduated in business, marketing, communication, or a related field. Interested in Customer Success, SaaS, and customer experience. Structured and detail-oriented. Comfortable communicating with people and solving problems. Curious and proactive, you enjoy improving how things work. Strong written and verbal communication skills in English and Swedish. Nice-to-haves Experience working with customers, support, or service roles. Familiarity with CRM systems like HubSpot. Interest in SaaS onboarding, support systems, or customer lifecycle management. Experience writing documentation, guides, or internal processes. Interest in using AI tools and automation to improve workflows. What You’ll Get At Hey Sid, you’ll work directly with real customers and help shape how our Customer Success function operates. You won’t just observe, you’ll contribute to improving how we support and scale our customer base. We offer: Hands-on experience in Customer Success within a B2B SaaS company Direct mentorship from our Senior Customer Success Manager Exposure to real customer conversations and challenges Opportunities to design playbooks, documentation, and scalable processes Access to modern SaaS tools and AI workflows A fast-moving startup environment with significant learning opportunities Possibility to transition into a full-time Customer Success role Why This Internship Matters Customer Success is central to how we grow at Hey Sid. Your work will directly impact how customers experience our product and how efficiently we support them. By improving processes, documenting knowledge, and supporting customers operationally, you will help us build a Customer Success function that scales with the company. About Sid Founded in 2024, Hey Sid is a next-generation, person-targeted advertising platform that helps B2B companies reach decision-makers with precision. We bring together audience identification, creativity, and campaign management into one streamlined flow, ensuring that every ad dollar reaches the right person. As a young and fast-growing company, we're building an ambitious team that values ownership, creativity, and results. Joining us means the opportunity to have a real impact on both the business and your career growth.

We’re looking for a Customer Success Intern (4–6 months) who wants hands-on experience working closely with customers in a fast-growing B2B SaaS company. In this role, you will support our Senior Customer Success Manager in ensuring our customers get maximum value from Sid. This means helping customers operationally, handling requests, assisting with support, and improving how we deliver customer success. You will also work on internal projects to improve processes, documentation, and playbooks, helping us scale our Customer Success organization as we grow. This internship is ideal for someone who enjoys solving problems, working with people, and building systems that make teams more efficient. What You’ll Actually Do Your role will combine customer-facing work, operational support, and internal process development. You will: Customer Support & Operational Work Support customers with requests, questions, and product usage. Help triage and respond to incoming support inquiries. Assist customers in understanding how to use Sid effectively. Follow up on customer requests and ensure issues are resolved. Document recurring questions and solutions. Customer Success Collaboration Work closely with the Senior Customer Success Manager on daily operations. Prepare materials and information for customer meetings. Join customer calls to understand their needs and challenges. Help track customer progress and engagement. Process Improvement & Projects A key part of the role is helping us build scalable Customer Success processes. You will: Identify repetitive tasks and suggest automation or improvements. Develop internal playbooks and documentation. Help structure onboarding materials and customer guidance. Improve internal workflows for support and customer communication. Work on specific CS projects to improve efficiency and customer experience. Product & Customer Insights Collect feedback from customers and share insights internally. Identify common product questions or friction points. Help the team prioritize improvements based on customer feedback. Your end goal: help customers succeed while improving the systems that make Customer Success scalable. Who You Are Must-haves Currently studying or recently graduated in business, marketing, communication, or a related field. Interested in Customer Success, SaaS, and customer experience. Structured and detail-oriented. Comfortable communicating with people and solving problems. Curious and proactive, you enjoy improving how things work. Strong written and verbal communication skills in English and Swedish. Nice-to-haves Experience working with customers, support, or service roles. Familiarity with CRM systems like HubSpot. Interest in SaaS onboarding, support systems, or customer lifecycle management. Experience writing documentation, guides, or internal processes. Interest in using AI tools and automation to improve workflows. What You’ll Get At Hey Sid, you’ll work directly with real customers and help shape how our Customer Success function operates. You won’t just observe, you’ll contribute to improving how we support and scale our customer base. We offer: Hands-on experience in Customer Success within a B2B SaaS company Direct mentorship from our Senior Customer Success Manager Exposure to real customer conversations and challenges Opportunities to design playbooks, documentation, and scalable processes Access to modern SaaS tools and AI workflows A fast-moving startup environment with significant learning opportunities Possibility to transition into a full-time Customer Success role Why This Internship Matters Customer Success is central to how we grow at Hey Sid. Your work will directly impact how customers experience our product and how efficiently we support them. By improving processes, documenting knowledge, and supporting customers operationally, you will help us build a Customer Success function that scales with the company. About Sid Founded in 2024, Hey Sid is a next-generation, person-targeted advertising platform that helps B2B companies reach decision-makers with precision. We bring together audience identification, creativity, and campaign management into one streamlined flow, ensuring that every ad dollar reaches the right person. As a young and fast-growing company, we're building an ambitious team that values ownership, creativity, and results. Joining us means the opportunity to have a real impact on both the business and your career growth.

We’re looking for a Customer Success Intern (4–6 months) who wants hands-on experience working closely with customers in a fast-growing B2B SaaS company. In this role, you will support our Senior Customer Success Manager in ensuring our customers get maximum value from Sid. This means helping customers operationally, handling requests, assisting with support, and improving how we deliver customer success. You will also work on internal projects to improve processes, documentation, and playbooks, helping us scale our Customer Success organization as we grow. This internship is ideal for someone who enjoys solving problems, working with people, and building systems that make teams more efficient. What You’ll Actually Do Your role will combine customer-facing work, operational support, and internal process development. You will: Customer Support & Operational Work Support customers with requests, questions, and product usage. Help triage and respond to incoming support inquiries. Assist customers in understanding how to use Sid effectively. Follow up on customer requests and ensure issues are resolved. Document recurring questions and solutions. Customer Success Collaboration Work closely with the Senior Customer Success Manager on daily operations. Prepare materials and information for customer meetings. Join customer calls to understand their needs and challenges. Help track customer progress and engagement. Process Improvement & Projects A key part of the role is helping us build scalable Customer Success processes. You will: Identify repetitive tasks and suggest automation or improvements. Develop internal playbooks and documentation. Help structure onboarding materials and customer guidance. Improve internal workflows for support and customer communication. Work on specific CS projects to improve efficiency and customer experience. Product & Customer Insights Collect feedback from customers and share insights internally. Identify common product questions or friction points. Help the team prioritize improvements based on customer feedback. Your end goal: help customers succeed while improving the systems that make Customer Success scalable. Who You Are Must-haves Currently studying or recently graduated in business, marketing, communication, or a related field. Interested in Customer Success, SaaS, and customer experience. Structured and detail-oriented. Comfortable communicating with people and solving problems. Curious and proactive, you enjoy improving how things work. Strong written and verbal communication skills in English and Swedish. Nice-to-haves Experience working with customers, support, or service roles. Familiarity with CRM systems like HubSpot. Interest in SaaS onboarding, support systems, or customer lifecycle management. Experience writing documentation, guides, or internal processes. Interest in using AI tools and automation to improve workflows. What You’ll Get At Hey Sid, you’ll work directly with real customers and help shape how our Customer Success function operates. You won’t just observe, you’ll contribute to improving how we support and scale our customer base. We offer: Hands-on experience in Customer Success within a B2B SaaS company Direct mentorship from our Senior Customer Success Manager Exposure to real customer conversations and challenges Opportunities to design playbooks, documentation, and scalable processes Access to modern SaaS tools and AI workflows A fast-moving startup environment with significant learning opportunities Possibility to transition into a full-time Customer Success role Why This Internship Matters Customer Success is central to how we grow at Hey Sid. Your work will directly impact how customers experience our product and how efficiently we support them. By improving processes, documenting knowledge, and supporting customers operationally, you will help us build a Customer Success function that scales with the company. About Sid Founded in 2024, Hey Sid is a next-generation, person-targeted advertising platform that helps B2B companies reach decision-makers with precision. We bring together audience identification, creativity, and campaign management into one streamlined flow, ensuring that every ad dollar reaches the right person. As a young and fast-growing company, we're building an ambitious team that values ownership, creativity, and results. Joining us means the opportunity to have a real impact on both the business and your career growth.

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. Your role and responsibilities Are you passionate about creating impactful marketing communications that support business growth and a more sustainable future? Do you enjoy combining strategic thinking with hands-on execution in a collaborative, international environment? Then this could be the opportunity for you. As Marketing Communications Manager for ABB Process Industries in Sweden, you will develop and execute integrated marketing and communications activities aligned with global and local business objectives. Working closely with local management, sales teams, and global communications stakeholders, you will drive campaigns, digital marketing, content creation, events, customer communications, and internal communications to strengthen ABB’s brand and market presence. In this role, you will take ownership of local marketing communications initiatives while ensuring alignment with ABB’s global strategies, brand positioning, and business priorities. The role follows a hybrid work model, with Västerås, Stockholm, or Gothenburg as the office base. You will be mainly accountable for: Execute the global marketing and communications strategy at the local level, with a focus on storytelling, thought leadership, and lead generation. Translate global business line objectives into local marketing and communications plans and initiatives. Develop, manage, and optimize campaigns, content, messaging, and communication materials for internal and external audiences. Design and drive digital marketing and marketing automation programs to generate and nurture qualified leads. Support local management and sales teams with strategic communication assets, presentations, and customer-facing content. Identify, develop, and promote customer success stories and case studies to strengthen brand positioning and business growth. Plan and manage local events, trade shows, customer seminars, and the localization of global campaigns for the Swedish market. Lead internal communications activities, including town halls, internal communication channels, and budget tracking. Qualifications for the role University degree in Journalism, Communications, Marketing, or a related field. 8+ years of experience in marketing communications, preferably within a communications agency or B2B industry. Strong project management skills with the ability to manage multiple projects simultaneously. Excellent verbal and written communication skills in English and Swedish, with the ability to translate complex technologies into engaging and easy-to-understand content. Strong writing, editing, and proofreading skills, combined with creativity, innovation, and a passion for delivering fresh ideas aligned with brand positioning. Strategic, analytical, and solution-oriented self-starter with strong business acumen and the ability to quickly develop a deep understanding of the business and portfolio. Knowledge of digital marketing and marketing automation tools (e.g., Salesforce, Pardot), combined with a collaborative mindset, strong networking skills, and a team-oriented approach. More about us Are you driven by creating real impact and driving performance, supporting a more sustainable future? Are you looking for an opportunity to grow, working independently while being a constructive member of a highly motivated team? Then this role is the right fit for you! Recruiting Manager Annika Bolt-Hansen, +46 72 461 22 94 will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Peter Medin +46 703904170; Ledarna: Leif Öhrberg, +46 724 64 40 16; Unionen: Krista Andersson, +46 706 44 02 85. All other questions can be directed to Talent Partner Irma Leijon, +46 724612314. Please note that we will review applications after the summer break, once the team is back in August. We kindly decline direct contact with staffing and recruitment agencies as well as sellers of additional job advertisements. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. Your role and responsibilities Are you passionate about creating impactful marketing communications that support business growth and a more sustainable future? Do you enjoy combining strategic thinking with hands-on execution in a collaborative, international environment? Then this could be the opportunity for you. As Marketing Communications Manager for ABB Process Industries in Sweden, you will develop and execute integrated marketing and communications activities aligned with global and local business objectives. Working closely with local management, sales teams, and global communications stakeholders, you will drive campaigns, digital marketing, content creation, events, customer communications, and internal communications to strengthen ABB’s brand and market presence. In this role, you will take ownership of local marketing communications initiatives while ensuring alignment with ABB’s global strategies, brand positioning, and business priorities. The role follows a hybrid work model, with Västerås, Stockholm, or Gothenburg as the office base. You will be mainly accountable for: Execute the global marketing and communications strategy at the local level, with a focus on storytelling, thought leadership, and lead generation. Translate global business line objectives into local marketing and communications plans and initiatives. Develop, manage, and optimize campaigns, content, messaging, and communication materials for internal and external audiences. Design and drive digital marketing and marketing automation programs to generate and nurture qualified leads. Support local management and sales teams with strategic communication assets, presentations, and customer-facing content. Identify, develop, and promote customer success stories and case studies to strengthen brand positioning and business growth. Plan and manage local events, trade shows, customer seminars, and the localization of global campaigns for the Swedish market. Lead internal communications activities, including town halls, internal communication channels, and budget tracking. Qualifications for the role University degree in Journalism, Communications, Marketing, or a related field. 8+ years of experience in marketing communications, preferably within a communications agency or B2B industry. Strong project management skills with the ability to manage multiple projects simultaneously. Excellent verbal and written communication skills in English and Swedish, with the ability to translate complex technologies into engaging and easy-to-understand content. Strong writing, editing, and proofreading skills, combined with creativity, innovation, and a passion for delivering fresh ideas aligned with brand positioning. Strategic, analytical, and solution-oriented self-starter with strong business acumen and the ability to quickly develop a deep understanding of the business and portfolio. Knowledge of digital marketing and marketing automation tools (e.g., Salesforce, Pardot), combined with a collaborative mindset, strong networking skills, and a team-oriented approach. More about us Are you driven by creating real impact and driving performance, supporting a more sustainable future? Are you looking for an opportunity to grow, working independently while being a constructive member of a highly motivated team? Then this role is the right fit for you! Recruiting Manager Annika Bolt-Hansen, +46 72 461 22 94 will answer your questions about the position. Union representatives - Sveriges Ingenjörer: Peter Medin +46 703904170; Ledarna: Leif Öhrberg, +46 724 64 40 16; Unionen: Krista Andersson, +46 706 44 02 85. All other questions can be directed to Talent Partner Irma Leijon, +46 724612314. Please note that we will review applications after the summer break, once the team is back in August. We kindly decline direct contact with staffing and recruitment agencies as well as sellers of additional job advertisements. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

We're at a pivotal moment for both Tibber and the planet. When joining Tibber, you won’t just help scale a forward-thinking tech company – you’ll contribute to a real shift in how people consume electricity. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats), we have one of the most unique energy trading portfolios on the market. We’re looking for a Customer Support Specialist for our Nordic support team to join us in making the energy transition happen – maybe that’s you? ---------------------------------------------------------------------------------------------------------------------------------- Job Mission 🚀 Do you draw positive energy from delivering great service and expert advice on sustainability? If you thrive in a fast-paced, dynamic environment and navigate change with ease, you’ll fit right in. As a Customer Support Specialist at Tibber, you’ll play a vital role in delivering world-class support to our customers while contributing to our mission: revolutionising the energy industry. This is initially a one year fixed-term contract (study leave cover), with the opportunity to be extended. ---------------------------------------------------------------------------------------------------------------------------------- What you'll do ✅ * Engagement: Building strong and lasting relationships with Tibber customers by delivering world-class customer service across multiple channels. * Problem solving: Research and resolve customer questions, concerns and issues quickly and effectively, ensuring a positive customer experience. * Product knowledge: Develop knowledge of Tibber's products, services and technologies to provide accurate information and assistance to customers. * Technical support: Helping customers and troubleshooting for both software and hardware, from app issues to charger integrations. * Billing and account management: Handle questions related to billing, account updates and contracts. * Providing information: Informing customers about energy-saving opportunities, sustainability and how Tibber's services can contribute to this. * Documentation: Accurately maintain records of interactions with customers, processing feedback and resolving issues in our CRM system. * Process Improvement: Collaborate with cross-functional teams to identify process improvements and contribute to customer service optimisation. * Feedback Loop: You are the voice of the customer within Tibber in terms of insights and providing feedback to constantly improve our products and services. ---------------------------------------------------------------------------------------------------------------------------------- What we're looking for⚡ We don't expect the perfect profile, but it would look something like this: * You have strong communication skills, both written and verbal. Due to the specialisation on the Swedish market, tickets (or messages) and general customer communication is mostly in Swedish and our business language is English, fluency in both languages is a requirement. * You enjoy helping. You have experience in customer service or another relevant field. * You have a customer-oriented mentality and an empathetic attitude. * You are able to solve problems quickly, effectively and efficiently, including anything from technical troubleshooting to in-depth billing support. * You are technically literate. You are comfortable in a technology-driven environment and you quickly master working in different programmes. * You are interested in our smart products and services, find sustainability an important business aspect and see the relevance of energy-saving solutions. ---------------------------------------------------------------------------------------------------------------------------------- 💆🏻‍♀️💆🏽‍♂️The Tibber Mindset Tibber exists to drive energy independence - away from fossil dependency. Our tech helps hundreds of thousands of households shift their electricity consumption to more sustainable and affordable hours, strengthening the resilience of the grid. Not in theory. In everyday life. Being on a mission to change an industry means being prepared for the unexpected. We do what others say can't be done - and we do it together. We win, fail and grow together, staying curious and pushing for better - every day. AI is shaping how we work - and we believe it's how we accelerate the energy transition. The more it becomes part of how we operate, the more our Tibberinos matter. Started by two founders in 2016. Now 300+ Tibberinos across Stockholm, Berlin, Amsterdam, Oslo and Førde. Backed by Balderton Capital, Eight Roads Ventures, Founders Fund, Summa and Schibsted. Still just getting started. Diversity of thought fuels better products. We welcome applicants of every background, identity and lived experience. Ready to be part of powering the energy transition? Apply below!

Position Green is a frontrunner in ESG software supporting organizations to accelerate their sustainability journey. Position Green’s offering combines a proprietary ESG Software with specialized sustainability advisory services. In making sustainability measurable and actionable, Position Green simplifies the ESG reporting challenge and helps build robust strategies that reduce risk and create lasting value. Founded in 2015 in the Nordics, Position Green today has over 750 customers worldwide and more than 200 employees across Europe. About the role As an Associate Customer Success Manager (CSM), you will support our customers throughout their customer journey and ensure retention, product adoption, and the expansion of customer relationships. The CSM acts as a trusted advisor, supporting customers’ overall sustainability strategy by coordinating with various functions at Position Green, including Customer support, Product, Marketing and Services. In this role, you will mainly: Manage Position Green customer accounts and ensure that customers get the most out of Position Green’s products and services Drive retention and expansion through long term relationships with senior stakeholders in the customer organizations Lead the process of selling additional modules and services to customers Participate in product roll out and engage in customer communication on new platform features Engage customers in marketing and community activities Help the customer get the right support in case of errors or bugs in the product by introducing them to support channels and other resources Scope relevant projects and tasks to help customers realize their ambitions in the Position Green product Lead the Customer at risk process with internal support, and manage contract negotiations on commercial terms as part of risk processes when necessary Are you the one we’re looking for? We believe that you are a proactive and entrepreneurial person with a passion for sustainability and technology. You enjoy working with customers, both in understanding and addressing their pain points and in helping them realize their long term sustainability ambitions. To succeed in this role, you should have: A relevant degree or equivalent experience in engineering, business, finance, environmental science or other relevant field The ability to work in a fast paced environment and manage multiple priorities at the same time Strong communication and relationship building skills, including the ability to drive conversations around complex and/or sensitive issues A proactive and solution oriented mindset Professional language proficiency in English, written and spoken Meritorious with language proficiency in Swedish and Norwegian, written and spoken It is also good if you have experience from working with sustainability data management or a commercial role in a SaaS company, but this is not a requirement. What do we offer? At Position Green you will work with a number of our valued customers and help them succeed with their sustainability work. You will work alongside some of the leading experts within this field, and you will have a great impact on accelerating the sustainability transformation in the global business community. This is your impact opportunity; Come work with us for a sustainable future. Location We are looking for someone based in the greater Malmö, Stockholm or Oslo region who can be in the office at least 3 days a week, with the possibility to work remotely when it suits you and your schedule best. What’s next? If the above sounds interesting to you, we would love to receive your application. We review applications continuously, so apply as soon as possible. In this recruitment, great importance is placed on personal suitability. The planned start date for the position is as soon as possible.

We are hiring Full Container(FC) Logistics Coordinator! ● What You will Do 1. Customer Management and Communication - Regular communication and relationship building with customers in Nordic countries (Sweden, Denmark, Norway, Finland, Iceland) and Baltic states. Adherence to 24-hour response principle for all customer inquiries, notification of expected completion date when immediate resolution is not possible. Maintenance of smooth communication through regular customer visits and factory conference calls. 2. Order Process Management - SAP system entry and verification of price, material, and sales conditions for orders received via email. Order synchronization with factory and production priority determination. Decision-making on deletion of long-term on-hand orders through customer consultation, establishment and execution of optimal delivery schedules through headquarters cooperation. 3. Logistics and Documentation Management - Establishment of shipping plans and real-time shipment tracking through close consultation with headquarters. Preparation and management of all customs clearance documents (commercial invoice, packing list, certificate of origin, bill of lading, insurance documents). Swift problem resolution through cooperation with manager in case of logistics-related emergencies. 4. Financial Management - Continuous monitoring of customer credit limits through cooperation with factory and credit management personnel. Report to manager and establishment of response measures in case of insufficient credit limits. Reconfirmation of discount terms and net price conditions when issuing FC order invoices, processing of credit/debit invoices through manager approval. Separate record management of all credit/debit cases for tracking purposes. 5. Data and Reporting - Creation and management of customer master data in SAP system, request for headquarters codes for new delivery locations. Sharing of weekly order status updates with customers and managers, preparation of monthly inventory and sales reports for specific customers. Documentation and regular updates of Standard Operating Procedures (SOP) for assigned duties and supplier relations. 6. Additional Duties - Support for Sales Operation duties and execution of interdepartmental cooperation tasks. Assistance with managerial duties and commitment to improving overall departmental operational efficiency. Priority consideration of accuracy and timeliness in all task execution, flexible response to situations while maintaining strict adherence to basic principles. All duties maintain interconnectivity, requiring comprehensive understanding and balanced processing of overall workflow. In particular, customer communication, documentation accuracy, and delivery schedule adherence serve as primary performance indicators. ● Key Requirements - Native or fluent proficiency in Swedish (required) - Professional working proficiency in English - Excellent communication skills in English - Proficiency in SAP system - Strong organizational and multitasking abilities - Detail-oriented approach to documentation - Ability to work under pressure and meet deadlines - Experience in logistics and supply chain management - Understanding of international trade documentation - Strong problem-solving skills ● Areas of Responsibility - Nordic and Baltic regions - Full container logistics management - Customer service excellence - Documentation accuracy - Financial oversight - Data management and reporting - Interdepartmental coordination ● Qualifications [Required] ① Working and residence permission in Sweden or Swedish citizenship ② Speaking & writing Swedish in business level ③ 1-2 years working experience with logistic administration [Preferred ] Start to work from September ● Working Conditions - Employment form: Full time, Permanent - Probation period: 6 months - Working hours & time: 8 hours/day, 40 hours/week, 08:00-17:00 (Lunch 12:00-13:00) - Working type: 100% on site - Competitive salary, benefit for lunch & health care allowance - Office location: Kista ● Apply - Application document ① CV in English – required the period and place of your previous work ② Personal letter in English - A4 1 page, focusing on job experience & skills - Submit by email Address : stockholm@kumhotire.com Title : [Your name] CNTR Coordinator – "your experienced/working years" - Dead line: August 23, 2026 NOTICE - Submitted documents will not be returned, and if any of the information is found to be false, the employment may be cancelled. - Our recruitment of this position is ongoing and this posting will close when recruitment is complete. - If there is no qualified candidate during recruitment period, the employment may not be made. - The probation period is 6 months, and if the overall ability to perform is judged to be insufficient, the employment may be cancelled. WHO WE ARE? Kumho Tire is a leading global tire company with over 60 years of history and a presence in over 180 countries. Headquartered in South Korea, we are known for producing and distributing tires that deliver superior performance, safety, and durability for passenger cars, trucks, SUVs, buses, and motorsports. Our commitment to innovation and excellence drives us to meet the specific needs of our customers, and we are passionate about delivering the best products in the market. Kumho Tire Sweden (Stockholm Filial) is seeking a results-driven and experienced finance & accounting specialist to enhance our presence in Nordic region. With our strong reputation for innovation and high-quality products, this is your opportunity to influence the future of our company in an exciting and fast-paced work environment. Öppen för alla Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.

ABOUT SINCH Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION Sinch is on a multi-year journey to responsibly scale AI across Enterprise IT (EIT). We’re looking for a Specialist AI Technical Product Manager to take ownership of core AI capabilities as part of the EIT domain to ensure AI is safe, effective, and enterprise-ready. You’ll partner closely with our central AI Function (responsible for end-user experience, including agent configuration and design) and act as the bridge to Infrastructure, End-User Support, Security, and other IT teams. You’ll define, deliver, and continuously improve the technical products, integrations, and operating model that enable AI at scale. This role is based in Stockholm, Sweden (Hybrid) and reports to the VP, Business Operations EIT. What You’ll Do Own the AI Product Strategy: Define and manage the roadmap for enterprise AI capabilities, including connectors, LLM services, governance tools, and guardrails. Deliver Secure Integrations: Design and implement AI connectors for platforms like Microsoft 365, Slack, Jira, SAP, and data warehouses, ensuring performance and resilience. Build Knowledge Foundations: Set standards for data ingestion, classification, enrichment, and retention to power AI systems while protecting sensitive information. Drive AI Quality & Safety: Define success metrics, run A/B tests, and establish monitoring for drift, hallucinations, and compliance. Ensure Security & Compliance: Collaborate with Security, Legal, and Privacy teams to meet ISO 27001, SOC 2, and GDPR requirements; create incident response playbooks. Enable Adoption: Develop support playbooks, training programs, and clear roles across IT and business units to scale AI responsibly. REQUIREMENTS Education: Bachelor’s in Computer Science, Engineering, or related field (Master’s preferred). Experience: 3+ years in Product Management or Technical Program roles delivering AI/ML or data-driven products in enterprise environments. Security & Compliance: Strong grounding in data privacy, DLP, PII handling, and audit requirements. Ways of Working: Comfortable with Agile/Scrum; able to write clear PRDs and architecture diagrams. Soft Skills: Excellent communication and stakeholder management; proven ability to influence and lead change. Nice to Have: ITIL v4 and cloud certifications. Technical Expertise: Hands-on with LLMs and platforms like OpenAI, Anthropic, Azure OpenAI, AWS Bedrock (Google Agentspace is a plus). Familiarity with RAG architectures, embeddings, prompt management, and evaluation frameworks. Experience building secure APIs/connectors (REST/GraphQL) and working with cloud platforms (AWS, Azure, GCP). Knowledge of enterprise IT systems (Microsoft 365, Jira, Slack) and identity/access management (Azure AD, Okta). Our corporate language is English, please submit your application in English. Must currently reside in and be eligible for employment in Stockholm, Sweden. Relocation and visa sponsorship are not available for this role OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!

About This Role As a Marketing Content Intern at Hey Sid, you will help create, manage, and deliver content for both our customers and our own brand. This is a hands-on role where you will learn how modern B2B content marketing works in practice. You will work closely with our content, marketing, and customer teams, helping turn ideas, interviews, and insights into engaging content that drives results. You will gain experience working directly with B2B companies, founders, and marketing professionals while developing your writing, communication, and content marketing skills. This is not a theoretical internship. You will be creating real content that gets published and seen by decision-makers. Key Responsibilities Content Production & Execution Support the creation of high-quality content, including: LinkedIn posts Thought leadership content Blog articles Case studies Marketing copy You will: Assist in researching topics and gathering insights Draft and edit content for customers and Hey Sid Help adapt tone of voice and messaging for different brands Turn interviews, notes, and ideas into clear written content Ensure content is delivered on time and meets quality standards Customer & Team Collaboration You will: Participate in customer meetings and content workshops Help prepare content ideas and drafts for customer reviews Take notes and summarize customer feedback Support communication between customers and internal teams Learn how customer-facing content operations work Content Planning & Coordination You will: Help manage content calendars Support content scheduling and publication processes Coordinate revisions and feedback rounds Maintain documentation and content briefs Assist with content performance tracking and reporting What This Role Is (and Is Not) This role is: Hands-on and execution-focused A learning opportunity with real responsibility Focused on content creation and marketing Collaborative and fast-paced Designed to help you build practical B2B marketing experience This role is NOT: A purely academic internship A strategy-only role A social media scrolling role A position where you sit on the sidelines Who You Are We believe you may be: Currently studying marketing, communications, journalism, business, media, or a related field Interested in B2B marketing, content, and branding A strong written communicator in English Curious and eager to learn Structured and detail-oriented Comfortable taking ownership of tasks Excited about working in a startup environment Most importantly, you enjoy writing and want to develop that skill professionally. Bonus (Nice to Have) Experience running your own LinkedIn, blog, newsletter, or social media account Experience with content creation, copywriting, or journalism Familiarity with LinkedIn and B2B marketing Experience using AI tools such as ChatGPT, Claude, or Perplexity Basic understanding of marketing analytics What You'll Learn During your internship, you'll gain hands-on experience with: B2B content marketing LinkedIn content strategy Thought leadership development Customer communication Content operations and workflows AI-assisted content creation Startup growth and marketing You'll work closely with experienced marketers and gain insight into how modern B2B companies build demand and brand awareness. Why Join Hey Sid Work with ambitious B2B companies across industries Learn directly from experienced founders and marketers Build a portfolio of published content Gain real-world startup experience High levels of responsibility and ownership Flexible working environment Potential opportunities for future employment

About This Role As a Marketing Content Intern at Hey Sid, you will help create, manage, and deliver content for both our customers and our own brand. This is a hands-on role where you will learn how modern B2B content marketing works in practice. You will work closely with our content, marketing, and customer teams, helping turn ideas, interviews, and insights into engaging content that drives results. You will gain experience working directly with B2B companies, founders, and marketing professionals while developing your writing, communication, and content marketing skills. This is not a theoretical internship. You will be creating real content that gets published and seen by decision-makers. Key Responsibilities Content Production & Execution Support the creation of high-quality content, including: LinkedIn posts Thought leadership content Blog articles Case studies Marketing copy You will: Assist in researching topics and gathering insights Draft and edit content for customers and Hey Sid Help adapt tone of voice and messaging for different brands Turn interviews, notes, and ideas into clear written content Ensure content is delivered on time and meets quality standards Customer & Team Collaboration You will: Participate in customer meetings and content workshops Help prepare content ideas and drafts for customer reviews Take notes and summarize customer feedback Support communication between customers and internal teams Learn how customer-facing content operations work Content Planning & Coordination You will: Help manage content calendars Support content scheduling and publication processes Coordinate revisions and feedback rounds Maintain documentation and content briefs Assist with content performance tracking and reporting What This Role Is (and Is Not) This role is: Hands-on and execution-focused A learning opportunity with real responsibility Focused on content creation and marketing Collaborative and fast-paced Designed to help you build practical B2B marketing experience This role is NOT: A purely academic internship A strategy-only role A social media scrolling role A position where you sit on the sidelines Who You Are We believe you may be: Currently studying marketing, communications, journalism, business, media, or a related field Interested in B2B marketing, content, and branding A strong written communicator in English Curious and eager to learn Structured and detail-oriented Comfortable taking ownership of tasks Excited about working in a startup environment Most importantly, you enjoy writing and want to develop that skill professionally. Bonus (Nice to Have) Experience running your own LinkedIn, blog, newsletter, or social media account Experience with content creation, copywriting, or journalism Familiarity with LinkedIn and B2B marketing Experience using AI tools such as ChatGPT, Claude, or Perplexity Basic understanding of marketing analytics What You'll Learn During your internship, you'll gain hands-on experience with: B2B content marketing LinkedIn content strategy Thought leadership development Customer communication Content operations and workflows AI-assisted content creation Startup growth and marketing You'll work closely with experienced marketers and gain insight into how modern B2B companies build demand and brand awareness. Why Join Hey Sid Work with ambitious B2B companies across industries Learn directly from experienced founders and marketers Build a portfolio of published content Gain real-world startup experience High levels of responsibility and ownership Flexible working environment Potential opportunities for future employment

Multiply is building a strong pool of senior automation professionals for current and upcoming assignments within advanced manufacturing, robotics, automotive, energy, process industry, Life Sciences and industrial digitalisation. Your role Depending on your background, you may: Lead automation activities from design to commissioning and production support Develop and modify PLC, HMI, SCADA and DCS systems Take technical ownership of machines, production lines, process equipment or robot cells Troubleshoot production-critical systems and lead root-cause analysis Modernise existing automation platforms Coordinate suppliers and multidisciplinary engineering teams Support machine safety, functional safety and OT/IT integration Plan and coordinate automation work packages, milestones, risks, dependencies and technical deliverables Support customer communication, progress reporting and technical decision-making You may work in both project and production environments. This can include daily production support, troubleshooting and root-cause analysis, preventive improvements, equipment modifications, FAT/SAT, commissioning and production ramp-up. Experience with electrical drawings, control cabinets, industrial maintenance and production-critical systems is highly valuable. Your profile You have solid experience in industrial automation and specialist competence in one or more of the following areas: PLC engineering: Siemens S7 and TIA Portal, Allen-Bradley and Rockwell Automation, Beckhoff TwinCAT, Schneider Electric, Mitsubishi, Omron or similar platforms ABB automation: ABB 800xA, AC 800M, System 800xA, ABB robotics or related control environments HMI and SCADA: WinCC, FactoryTalk, AVEVA System Platform, Ignition or comparable supervisory systems Process automation and DCS: PCS 7, ABB 800xA, instrumentation, batch control and process-control systems Industrial robotics: ABB, KUKA, FANUC or similar platforms, including programming, cell integration and commissioning Motion and drives: Servo systems, frequency converters and coordinated machine control Industrial communication: PROFINET, PROFIBUS, EtherCAT, Modbus TCP, OPC UA or industrial Ethernet Machine safety: Safety PLCs, functional safety, machinery regulations and CE-related engineering OT/IT integration: MES, databases, APIs, production-data platforms, industrial middleware and cybersecurity Testing and commissioning: FAT, SAT, virtual commissioning, production ramp-up and troubleshooting Brownfield modernisation: Upgrades, migrations and modifications to production-critical systems Life Sciences automation: GMP-regulated production, validation, traceability, structured documentation and controlled system changes Experience in project management, technical project leadership or work-package coordination is meriting. This may include planning, estimation, risk management, supplier coordination, stakeholder communication, progress reporting and responsibility for scope, schedule and technical deliverables. Experience with GAMP 5, computerised-system validation, qualification activities, audit trails, electronic records, batch systems or regulated change control is also meriting for Life Sciences assignments. You do not need experience in every area. We are particularly interested in candidates with recognised depth in at least one automation domain and the ability to understand how machines, control systems, data, networks and production processes interact. You are comfortable combining hands-on engineering with technical responsibility, customer dialogue and coordination across engineering disciplines. You communicate confidently in English. Swedish is meriting, particularly for production-facing and customer-site assignments. Work with VisFlow Operational World At Multiply, automation is connected with industrial data, systems engineering, cybersecurity and operational improvement through our VisFlow platform. VisFlow Operational World is an offering within our VisFlow platform where we are building a live, connected representation of an enterprise's operations. It brings together machines, production systems, applications, data flows, networks, assets and business processes into a single operational model. This enables real-time visibility, dependency analysis, operational insights and intelligent automation across the enterprise. As a senior automation professional, your domain expertise can help connect production-floor systems with the wider operational environment and support smarter, more resilient and better-coordinated operations. Why Multiply? At Multiply, you can: Work in advanced Swedish industrial environments Combine technical leadership with hands-on engineering Influence architectures, standards and delivery methods Contribute to VisFlow and industrial digitalisation Help shape Multiply's growing automation offering Apply Apply through the Multiply careers portal on our website. We review applications continuously.

Sinch is pioneering the way the world communicates. More than 150,000 businesses — including Google, Uber, Paypal, Visa, Tinder, and many others — rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email. Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey. At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation! DESCRIPTION We are looking for an Incident & Operations Engineer II to join our Technical Operations Center team in Kalmar. In this role, you will focus on incident management, ensuring smooth operations with internal systems, providing critical support in resolving technical issues, and recommending as well as implementing long-term operational improvements. Additionally, you will play a key role in supporting our operator and provider partners to maintain high-quality service delivery. We tackle every challenge together as a team, sharing the workload no matter how complex it gets! With our 24/7 operations, we are dedicated to resolving incidents swiftly and keeping business disruptions to an absolute minimum. To help us maintain this high standard of service, your day-to-day responsibilities will include: Collaborate with internal teams to ensure smooth resolution of issues. Conduct in-depth troubleshooting at both the software and network layers to identify and resolve technical problems. Act as the incident commander, ensuring timely resolutions and minimizing system downtime. Monitor the health of our global infrastructure and ensure incidents are managed and escalated as needed. Document and track alerts and incidents for future improvements. Use insights from resolved incidents to drive ongoing system improvements and optimization to ensure smooth resolution of issues. REQUIREMENTS Sinch is a tech company through and through where great ideas are listened to and often implemented - we want you to feel part of the bigger picture! This role is full of challenges and offers plenty of opportunities to grow. To thrive here, you’ll need a curious mindset and a passion for learning. A “can-do” attitude will help you turn obstacles into opportunities and keep you moving forward. Education: A Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent professional experience). Communication: Excellent written and verbal English communication skills, with the ability to explain technical issues clearly to both internal teams and external partners. Problem-Solving: Strong analytical skills and a methodical approach to troubleshooting software or system alerts. Composure: The ability to stay calm and focused in a high-pressure environment, especially when managing multiple tasks or urgent incidents. Flexibility: Ability to work in a 24/7 shift rotation, including nights and weekends. Location: Able to work onsite at our office in Kalmar, Sweden. In addition to the above, it is a strong advantage if you have: Hands-on experience with incident management and platform monitoring. Understanding of network fundamentals such as TCP/IP, DNS, HTTP/S, and BGP. Experience collaborating effectively with internal teams and stakeholders, demonstrating accountability and the ability to take ownership of issues. Knowledge with UNIX and Linux systems. Practical knowledge of cloud infrastructure or containerization. Background in telecoms and wireless communication. Understanding of mobile communications standards like GSM and 4G. Ability to read and interpret code and scripts. Basic SQL skills Our corporate language is English, please submit your application in English OUR HIRING PROCESS We are committed to ensuring a recruitment process that is fair, objective, consistent, and inclusive. Our approach includes structured, competency-based interviews designed to evaluate your skills, experience, and qualifications relevant to the role. At times, we may include a data-driven assessment to enhance our hiring success and identify candidates likely to excel. We believe in a two-way process and encourage you to ask questions throughout the journey. If this role isn't what you're looking for, please explore the other opportunities listed on our career page: https://www.sinch.com/careers/. No matter who you are, we hope you find an exciting path forward - hopefully with us!